AWS Incident Detection and Response now offers five minute response time for critical incidents

AWS Support announces five-minute response to critical incidents on workloads onboarded to AWS Incident Detection and Response. AWS Incident Detection and Response offers AWS Enterprise Support customers proactive engagement and incident management for critical workloads. With AWS Incident Detection and Response, AWS Incident Management Engineers (IMEs) monitor your workloads 24x7, detect incidents, and engage you with AWS Support experts to provide guidance toward mitigation and recovery.

With this release, AWS IMEs engage you within five minutes of an alarm trigger or in response to a critical support case you raise to AWS Incident Detection and Response. This release further mitigates the impact of disruption by providing 3x faster engagement, from fifteen minutes to five minutes, for critical incidents. AWS Incident Detection and Response also provides a continuous improvement mechanism that ensures that lessons learned from previous incidents are used to improve incident runbooks, observability, and workload resiliency.

AWS Incident Detection and Response is available in English for workloads hosted in eligible AWS regions. Visit the AWS Incident Detection and Response product page for more information.