Amazon Connect now provides time zone support for forecasts
Amazon Connect now provides time zone support for forecasts, making it easier for contact center managers to analyze future demand. With this launch, you can now generate, view, and download forecasts for the time zone in which your business operates. This feature will also automatically adjust forecasts to account for daylight saving changes (e.g., if a contact center receives contacts from 8am-8pm US Eastern time, then forecasts will automatically switch from 8am-8pm Eastern Daylight Time (EDT) to 8am-8pm Eastern Standard Time (EST) on November 3, 2024). Time zone support in forecasts simplifies the day-to-day experience for managers.
This feature is available in all AWS Regions where Amazon Connect agent scheduling is available. To get started with Amazon Connect agent scheduling, click here.