Healthcare solutions provider OneLine Health is on a mission to empower physicians to deliver better care. The company saw an opportunity to reduce physician administrative burden and streamline patient care workflows using Generative AI. Using Amazon Web Services (AWS) and working alongside AWS Partner Basis, OneLine Health developed an AI-powered clinical reasoning agent that surfaces actionable insights early in the care journey—optimizing referrals, enhancing patient encounters, reducing physician cognitive load, and increasing reimbursement for healthcare organizations.

Opportunity | Searching for a Solution to Automate Patient Intake Processes

During the COVID-19 pandemic, OneLine Health recognized that physician burnout was at an all-time high due to increased workload and higher patient volumes without the necessary support to match that increased workload. Healthcare providers desperately needed a solution that could automate preclinical intake and synthesize comprehensive patient summaries to unlock higher-quality patient care. After performing extensive due diligence across domestic and international providers, OneLine Health selected Basis due to its healthcare expertise and experience in bringing early-stage products from concept to market.
OneLine Health envisioned a solution that seamlessly aggregates fragmented patient data—including subjective history, labs, imaging, and prior notes—to drive faster, more accurate, and clinically appropriate decision-making. As a startup, OneLine Health needed a partner that could deliver quality results cost effectively and help to scale its solution for deployment across major healthcare systems.

Solution | Providing a 360-Degree Perspective on Patient Cases

Working with Basis, OneLine Health developed a comprehensive clinical reasoning engine that uses various AWS services. For document processing, for example, the solution uses Amazon Textract, a machine learning service that automatically extracts text, handwriting, layout elements, and data from scanned documents.

The solution ingests PDFs, scans, and external medical records to extract relevant clinical history, lab results, and imaging data—delivering comprehensive 360˚ insights tailored to each physician’s specialty and scope of practice, ensuring the right context for every patient encounter. It also includes conversational models for autonomous preclinical intake, processing any presenting complaints and gathering key information about clinical presentation and symptoms.

Outcome | Transforming Hospital Workflows to Improve Quality of Care

The implementation has already delivered significant results—saving providers up to 7 minutes per consultation, streamlining referrals, and boosting billing efficiency. Beyond efficiency, OneLine is helping restoring the joy of practicing medicine by reducing cognitive burden and empowering clinicians to focus directly on delivering higher-quality care. With comprehensive, real-time support at their fingertips, providers are more supported, more effective, and more connected to their patients. The success of the solution is reflected by its rapid deployment at major institutions and health systems, where it’s achieved quick integration and immediate results. “With the solution we’ve built in partnership with Basis, it’s incredibly rewarding to see the difference we’re already making for both providers and patients,” says Karan Gill, CEO and cofounder of OneLine Health. “What excites me even more is what lies ahead—our roadmap is just getting started, and the future of AI-powered care delivery is brighter than ever.” The solution’s effectiveness has led to international expansion, with successful implementations at globally renowned healthcare institutions in India, UAE, Europe and many others.

OneLine Health will continue to build on its success. The company is building a full-stack AI-powered support system for physicians—streamlining everything from patient intake and clinical reasoning to documentation, order entry, and billing submission. By transforming fragmented workflows into a seamless, intelligent continuum of care, the company is redefining what’s possible in healthcare delivery. With continued collaboration from Basis, OneLine is poised to lead the next wave of AI innovation in hospitals—reshaping how care is delivered around the world.