Amazon Web Services

Amazon Connect Customer Profiles is a feature of Amazon Connect that provides contact center agents with a unified view of customer information. This video demonstrates how to integrate customer data from third-party applications like CRM systems into Amazon Connect, enabling agents to deliver more personalized and efficient customer service. By consolidating customer information from various sources, agents can quickly access relevant details and resolve issues faster, ultimately improving the overall customer experience. Learn how to set up and leverage Amazon Connect Customer Profiles to enhance your contact center operations and empower your agents with comprehensive customer insights.

product-information
skills-and-how-to
migration-and-modernization
contact-center
connect

Up Next

VideoThumbnail
9:30

Deploying ASP.NET Core 6 Applications on AWS Elastic Beanstalk Linux: A Step-by-Step Guide for .NET Developers

Nov 22, 2024
VideoThumbnail
53:14

AWS re:Invent 2023: SaaS DevOps Deep Dive - Automating Multi-Tenant Deployments for Container and Serverless Environments

Nov 22, 2024
VideoThumbnail
2:51

How to Start, Connect, and Enroll Amazon EC2 Mac Instances into Jamf for Apple Mobile Device Management

Nov 22, 2024
VideoThumbnail
39:31

AWS re:Invent 2023: What's New in AWS Amplify for Full-Stack Web and Mobile App Development

Nov 22, 2024
VideoThumbnail
2:53:33

Streamlining Patch Management: AWS Systems Manager's Comprehensive Solution for Multi-Account and Multi-Region Patching Operations

Nov 22, 2024