Amazon Connect Cases is a powerful feature that enables contact center agents to efficiently track and manage complex customer issues. This video demonstrates how to set up automatic case creation or allow agents to manually create cases for unique customer problems like product defects or billing inquiries. Learn how to configure case fields, templates, and workflows to streamline issue resolution and improve customer service. The tutorial covers step-by-step instructions for implementing Amazon Connect Cases, helping you optimize your contact center operations and enhance customer satisfaction.