For questions and answers about AWS Australia and the changes you are experiencing, please read through our FAQs below.

 

 

General Questions

 

1.     What is Amazon Web Services Australia Pty Ltd (AWS Australia)? 

2.     What is happening to AWS in Australia?

3.     Why is AWS appointing AWS Australia as the Cloud services reseller for Australia?

4.     Which of my AWS accounts are affected?

5.     What can I do to prepare for the launch of AWS Australia?

6.     Will my access to AWS services change? Will I experience service down time?

7.     What will change when my contracting party changes to AWS Australia? 

 

Billing, Payment, and Remittance Questions

8.     What invoicing documents should I expect?

9.     What payment currencies and payment methods are supported by AWS Australia?

10.   I pay for my AWS services on invoicing terms. Is there anything I need to do?

11.   I pay for my AWS services by credit card or direct debit. Is there anything I need to do?

 

Tax Questions

12.   Will AWS collect GST on my behalf?

13.   How will my tax experience change once AWS Australia starts billing me?

14.   If I update my tax address mid-month, how is Australian GST calculated?

15.   What GST Registration Numbers and formats does AWS Australia accept?

 

Consolidated Billing Customers and Reseller Questions

16.   My account is the Payer account for an Organization (consolidated billing family). How do I check that all my member (linked) accounts have the correct address and associated AWS seller entity?

17.   My account is the Payer account for an Organization (consolidated billing family) and I have member (linked) accounts based in different countries, what should I expect?

18.   I am an AWS Partner/Solution Provider [TS3]. How does AWS Australia impact me?

 

Additional Questions

19.   What happens to my AWS Marketplace services?

20.   What happens to customer engagement and communications-related services (Chime/Connect/SNS)?

21.   What happens to my AWS Training and AWS Professional Services?

22.   What happens with my existing RIs/Savings Plans?

23.   Do I need to sign a new agreement with AWS Australia?

24.   I have more questions. Whom can I contact?

 

General Questions

1. What is Amazon Web Services Australia Pty Ltd (AWS Australia)? 


Amazon Web Services Australia Pty Ltd (AWS Australia) is an affiliate of Amazon Web Services, Inc. based in Australia.

2. What is happening to AWS in Australia?


On 1 November 2021, AWS Australia replaced Amazon Web Services, Inc. and was appointed as the reseller of AWS cloud services for all customer accounts based in Australia.  You will receive your first anniversary invoice one month after the launch of AWS Australia. If you receive a subscription invoice (e.g., for upfront purchases for Reserved Instances), you will start getting invoices from AWS Australia the moment you begin transacting with AWS Australia.

3. Why is AWS appointing AWS Australia as the Cloud services reseller in Australia?


We regularly review our business structure to ensure that we are able to best serve our customers. We are launching AWS Australia so that customers based in Australia can purchase AWS services from a local Australian entity. AWS Australia will simplify and support the growing adoption of cloud computing across Australia.  

4. Which of my AWS accounts are affected?

 

AWS accounts determined to be located in Australia will be served by AWS Australia. AWS determines each individual account’s account location based on the account’s Tax Settings and/or billing and contact addresses.

 

Please see FAQ #17 for more details regarding Organizations with linked accounts in multiple countries.

 

5. What can I do to prepare for the launch of AWS Australia?


Please make sure that your account details are all up to date to ensure proper invoicing and to receive any notifications or updates regarding the launch. We recommend checking that the following are all up-to-date for each of your AWS accounts:

 

1. Tax Settings

2. Default Payment Method

3. Alternate Contracts

 

 

 

 

Please also make sure that your Accounts Payable (AP) department or the person responsible for making payments for your accounts and procurement department (if any) is aware of this launch, and is ready to make payment to AWS Australia. This may include updating records to reflect AWS Australia as a vendor in your internal systems, billing systems, or while opening purchase orders. Please check your invoice for updated remittance instructions.

 

6. Will my access to AWS services change? Will I experience service down time?


No, there will be no change in the services, you can continue using the same services you use today. Your account number, content, configurations, access rights, and security settings will remain the same.

7. What will change when my contracting party changes to AWS Australia? 

 

The AWS Customer Agreement, or other agreement governing your use of AWS cloud services is automatically transferred from Amazon Web Services, Inc. to AWS Australia, as your AWS Contracting Party for your eligible Australian accounts. Your continued use of AWS cloud services after the change constitutes your acceptance of the agreement with AWS Australia. You do not need to re-sign any existing executed agreement(s).

 

 

·       Pricing will remain in US dollars and service offerings will remain the same as those that are offered by AWS Inc.

 

·       If you pay by credit card, you will pay in Australian dollars by default. If you pay by invoice, you will have the option to pay in either Australian dollars or US dollars.

 

·       Amazon Connect, Amazon Pinpoint, Amazon SNS, Amazon SES and Amazon Chime services will be sold by AWS Australia, except for PSTN-related features which will continue to be sold by AMCS LLC and invoiced by AWS Inc.

 

·       You will be invoiced by AWS Australia for purchases made from AWS Australia. For any purchases from AMCS LLC or AWS Inc., customers will continue to get invoices from AWS Inc. Customers that previously received commercial invoice documents and tax invoices separately will now receive one tax compliant invoice instead.

 

·       All customers with accounts based in Australia will be charged 10% GST on all services sold by AWS Australia. For services sold by AMCS LLC, the current tax experience will continue.

 

·       AMEX, Visa, MasterCard, and China Union Pay (CUP) will be the supported card payment methods in AWS Australia.

 

·       If you pay by invoice, you will remit your payments to the new local bank account.

 

·       Your experience on the Billing Console will generally remain the same, except that you will see AWS Australia as a separate legal entity, highlighting the Australian usage. Invoices generated by AWS Australia will be uploaded to the console in Bills Page for you to view.

 

·       If you are a Proserve or Training customer, your invoicing experience and the entity you transact with will remain unchanged. Your remittance information will change to match that of cloud services.

 

·       If you have accounts based in Australia and other countries you will receive separate invoices depending on the country associated with your accounts.

Billing, Payment, and Remittance Questions

8. What invoicing documents should I expect?


You will receive an invoice that is inclusive of tax and is a valid tax invoice under Australia law. 

 

Please check your Tax Settings to ensure that all details are correct. If you are a part of an Organization, please note that invoices will be consolidated when possible, for all accounts with the same Tax Settings.

9. What payment currencies and payment methods are supported by AWS Australia?

 

If you are paying by credit card, Australia dollars (AUD) is the only supported currency for payments to AWS Australia. You may pay in US dollars (USD) or AUD if you are using an invoicing payment method. Service pricing will continue to be published in United States dollar (USD), and amounts due will be computed in USD and converted to AUD for billing, if you are paying in AUD, subject to the AWS Service Terms.

 

Please see FAQ #19 for more information about invoices for AWS Marketplace usage and FAQ #17 for more information about Organizations with linked accounts in different countries.

 

10. I pay for my AWS services on invoicing terms. Is there anything I need to do?


Please make sure that you and your Accounts Payable (AP) department or the person responsible for making payments for your accounts are prepared to remit payment to AWS Australia to a bank account located in Australia. You may need to check with your AP department or your bank to ensure you can remit payment to a new bank account in Australia, or to verify that any existing purchase order will cover usage billed by AWS Australia.

 

We will inform you of new remittance instructions as we approach launch of AWS Australia.

11.  I pay for my AWS services by credit card or direct debit. Is there anything I need to do?


Payments using international and domestic credit cards like Visa, Mastercard, American Express, and China Union pay are supported by AWS Australia. Diner’s Club, Discover, and JCB credit cards will not be supported in AWS Australia. If you have not yet done so, we request that you switch to a supported payment instrument.  

 

Direct debit will also not be available to customers, (Direct Debit ACH) and (Direct Debit SEPA). If you are using any of these unsupported payment instruments, please make sure to update to a valid payment instrument by launch. 

Tax Questions

12. Will AWS collect GST on my behalf?


If your account was already being charged Goods and Services Tax (GST), you will continue to be charged GST. You may notice a few changes on your invoices: they will be issued by AWS Australia and will display its Australian Business Number (ABN) and location in Australia. If you were not being charged GST, or made GST payment independently, AWS Australia as the supplier will now include GST charges on your invoice. Please make sure that your Tax Settings are updated with the correct details to ensure your invoices are correct.

13. How will my tax experience change once AWS Australia starts billing me?


With the launch of AWS Australia, your invoice will start to include GST at the prevailing rate. You may notice a few additional changes on your invoices: they will be issued by AWS Australia and will display its ABN and location in Australia. Please make sure that your Tax Settings are updated with the correct details to ensure your invoices are correct.

14. If I update my tax address mid-month, how is Australian GST calculated?


AWS uses the latest billing information you have provided us to calculate applicable taxes at the time an invoice is generated. One-time purchases like Reserved Instances, Domain Names, or Savings Plans will be invoiced at the time of purchase. Your regular monthly usage of other services will be invoiced around the fourth day of the month following usage based on your tax address reflected at that point. Therefore, please check your Tax Settings to make sure that your account information is correct to ensure that your tax invoices reflect the correct details. 

15. What GST Registration Numbers and formats does AWS Australia accept?


AWS Australia will accept an eleven-character ABN (You can validate your ABN here). This can be added to your account(s) on the Tax Settings page in the AWS Management Console. If you are the owner of a Payer account for an Organization, you can edit the Tax Settings for all member (linked) accounts based in Australia or any other country where we accept a Tax Registration Number (TRN). If all accounts in your Organization share the same TRN, please consider enabling Tax Settings Inheritance.

 

Consolidated Billing Customers and Reseller Questions

16. My account is the Payer account for an Organization (consolidated billing family). How do I check that all my member (linked) accounts have the correct address and associated AWS seller entity?


Payer account owners can see the Tax Address and AWS Seller of Record associated with each account by visiting the  Tax Settings  page in the AWS Billing Dashboard. If you are the owner of a Payer account for an Organization, you can edit the Tax Settings for all member (linked) accounts based in Australia. The far-right column will indicate each account’s seller of record (e.g., AWS Inc., AWS EMEA SARL, or AWS Australia). If all accounts in your Organization share the same ABN, please consider enabling Tax Setting Inheritance as this will save you time and assure the ABN is applied even when accounts join or leave your Organization.

 

 

17. My account is the Payer account for an Organization (consolidated billing family) and I have member (linked) accounts based in different countries, what should I expect?


AWS will determine the appropriate AWS seller of record (e.g., AWS, Inc. or AWS Australia) for each individual account based on the account location. If you have member (linked) accounts being served by different sellers, you will receive separate invoices or Requests for Payment (RFPs) from the applicable seller based on each account’s location. Please note that you will be required to remit payment separately for invoices or RFPs from different sellers in the currency displayed on the applicable invoice.

 

Any invoices from AWS Australia, AWS, Inc., or AWS EMEA SARL will use your preferred currency for each specific seller as set on the My Account page in the AWS Billing Dashboard. AWS Marketplace invoices will be billed in USD from AWS, Inc.

 

Each seller will have its own remittance instructions on the invoice. Payment must be remitted in the currency displayed on the applicable invoice to the applicable seller.

18. I am an AWS Partner/Solution Provider [TS3]. How does AWS Australia impact me?


As a Solution Provider, please follow the longstanding operational guidance to apply your own Tax Settings to all of your linked accounts. You should enable Tax Settings Inheritance on the Tax Setting page in the AWS Billing Dashboard to ensure that your tax details are used for all of your linked accounts. By ensuring your own information is on all linked accounts, AWS can calculate local taxes correctly, if applicable. As an AWS Partner/Solution Provider, you are responsible for managing and charging your end customers applicable taxes.

 

Please reach out directly to your Partner Development Manager (PDM) to determine if the launch of AWS Australia impacts your accounts. You can find your PDM’s contact details by logging in to APN Partner Central.

Additional Questions

19. What happens to my AWS Marketplace services?


There are no changes to the products and services you purchase through the AWS Marketplace. These products and services will continue to be invoiced by AWS, Inc. You will need to maintain your systems and processes to pay invoices from AWS, Inc. for all AWS Marketplace purchases. If you also receive an invoice from AWS Australia for AWS service usage for the same billing period, you will need to make two payments: to AWS, Inc. for your Marketplace purchases and one to AWS Australia.

20. What happens to customer engagement and communications-related services (Chime/Connect/SNS)?


Services sold by AMCS LLC will not be invoiced by AWS Australia. These services will continue to be invoiced by AWS, Inc. and you will need to maintain your systems and processes to pay invoices from AWS, Inc. Amazon Connect, Amazon Pinpoint, Amazon SNS, Amazon SES and Amazon Chime services will be sold by AWS Australia, except for PSTN-related features which will continue to be sold by AMCS LLC and invoiced by AWS, Inc.
Subject to the AWS Service Terms.

21. What happens to my AWS Training and AWS Professional Services?


The billing and payments experience for AWS Training and Professional services will not change. AWS Training and Professional Services to Australia customers will continue to be provided by AWS Australia.

22. What happens with my existing RIs/Savings Plans?


Any Reserved Instance (RIs) or Savings Plans (SPs) will continue to apply towards any eligible matching usage, regardless of any change in your AWS seller of record since purchase. After the launch of AWS Australia, any Australia based accounts with a balance due for an RI will be billed by AWS Australia. 

23. Do I need to sign a new agreement with AWS Australia?

 

The AWS Customer Agreement, or other agreement governing your use of AWS cloud services will be automatically transferred from Amazon Web Services, Inc. to Amazon Web Services Australia Pty Ltd, as your AWS Contracting Party for your eligible Australian accounts. Your continued use of AWS cloud services after the change will constitute your acceptance of the agreement with AWS Australia. You will not need to re-sign any existing executed agreement(s).

 

 

 

24. I have more questions. Whom can I contact?


If you have additional questions please open a
support case and our Customer Support team will be happy to help.