For questions and answers about Amazon AWS Singapore and the changes you are experiencing, please read through our FAQs below.
1. What is Amazon Web Services Singapore Private Limited?
In Q1, 2022, AWS Singapore will replace AWS, Inc. as the AWS cloud services reseller and billing entity for all accounts based in Singapore. At that time, all accounts located in Singapore will purchase cloud services from AWS Singapore instead of AWS Inc. Pay-by-invoicing accounts located in Singapore were previously migrated to AWS Singapore on October 1, 2021.
Please see FAQ #2 for more information about which accounts are affected. This change will be reflected on your AWS Customer Agreement.
2. Which of my AWS accounts are affected?
AWS accounts determined to be located in Singapore will be served by AWS Singapore. AWS will determine each individual account’s account location based on the account’s Tax Settings and/or billing and contact addresses.
Please see FAQ #16 for more details regarding Organizations with linked accounts in multiple countries.
3. Why is AWS launching AWS Singapore as a new service reseller?
We regularly review our business structure to ensure that we are able to best serve our customers. We are launching AWS Singapore so that customers based in Singapore can purchase AWS services from a local Singaporean entity. AWS Singapore will simplify and support the growing adoption of cloud computing across the region.
4. When will AWS Singapore launch?
AWS Singapore launched on October 1, 2021 for select customers. In Q1, 2022, AWS Singapore will launch for all remaining Singapore customers. Please check this FAQ for more information on our launch date.
5. What can I do to prepare for the launch of AWS Singapore?
Please make sure that your account details are all up-to-date to ensure proper invoicing and to receive any notifications or updates regarding the launch. We recommend checking that the following are all up-to-date for each of your AWS accounts:
Please also make sure that your Accounts Payable (AP) department or the person responsible for making payments for your accounts and procurement department (if any) are aware of this launch and are ready to make payments to AWS Singapore. This may include updating records in your internal systems to reflect AWS Singapore as a service reseller, updating billing systems, or opening purchase orders.
6. Will my access to AWS services change? Will I experience service down time?
No, there will be no change in the services, and you can continue using the same services you use today. Your account number, content, configurations, access rights, and security settings will remain the same.
7. What will change when my contracting party changes to AWS Singapore?
- You may pay in US Dollar (USD) or Singapore Dollar (SGD) if you are a pay-by-invoicing customer.
- Credit card customers will pay in SGD.
- Depending on the applicable currency, invoices will be issued in SGD or USD, while AWS services remain priced in USD.
- You will receive an invoice that is inclusive of tax and is a valid tax invoice under Singapore law.
- Wire transfer payments will be supported are supported by AWS Singapore launch. Direct Debit payments will not be supported at launch. Please update your payment method accordingly. If you are an Organization with accounts transacting with SORs outside your region, please ensure that your default payment method supports international transactions.
- The AWS Customer Agreement, or other agreement with us governing your use of AWS services, will be updated to replace Amazon Web Services, Inc. with Amazon Web Services Singapore Private Limited as your AWS cloud services reseller for your Singaporean accounts. Your continued use of AWS services after the change will constitute your acceptance of the new agreement.
Billing, Payment, and Remittance Questions
8. What invoicing documents should I expect?
You will receive an invoice that is inclusive of tax and is a valid tax invoice under Singapore law. Please check your Tax Settings to ensure that all details are correct.
If you are a part of an Organization, please note that invoices will be consolidated when possible for all accounts with the same Tax Settings.
9. What payment currencies and payment methods are supported by AWS Singapore?
You may pay in USD or SGD if you are a pay-by-invoicing customer. If you have not updated your Payment Currency Preference you will pay your AWS Singapore charges in SGD, the local currency of AWS Singapore. Please update your Payment Currency Preference by following these steps.
Visa, Mastercard, American Express, and China Union Pay cards will be supported by AWS Singapore. Credit card customers will pay in SGD.
Service pricing will continue to be published in USD and amounts due will be computed in USD and converted to SGD for billing if you are paying in SGD.
Please see FAQ #18 for more information about invoices for AWS Marketplace usage and FAQ #16 for more information about Organizations with linked accounts in different countries.
10. I pay for my AWS services on invoicing terms. Is there anything I need to do?
Please make sure that you and your Accounts Payable (AP) department or the person responsible for making payments for your accounts are prepared to remit payment to AWS Singapore to a bank account located in Singapore. You may need to check with your AP department or your bank to ensure you can remit payment to a new bank account in Singapore, or to verify that any existing purchase order will cover usage billed by AWS Singapore.
We will inform you of new remittance instructions as we approach the launch of AWS Singapore.
11. Will AWS collect GST on my behalf?
If your account was already being charged Goods and Services Tax (GST), you will continue to be charged GST. You may notice a few changes on your invoices: they will be issued by AWS Singapore and will reflect its GST number and location in Singapore. If you were not being charged GST, or made GST payment independently before this change in reseller, AWS Singapore will now include GST charges on your invoice. Please make sure that your Tax Settings are updated with the correct details to ensure your invoices are correct.
12. How will my tax experience change once AWS Singapore starts billing me?
With the launch of AWS Singapore, your invoice may start to include Goods and Services Tax (“GST”). You may notice a few additional changes on your invoices: they will be issued by AWS Singapore and will reflect its GST number and location in Singapore. Please make sure that your Tax Settings are updated with the correct details to ensure your invoices are correct.
13. If I update my tax address mid-month, how is Singaporean GST calculated?
AWS uses the latest billing information you have provided us to calculate applicable taxes at the time an invoice is generated. One-time purchases like Reserved Instances, Domain Names, or Savings Plans will be invoiced at the time of purchase. Your regular monthly usage of other services will be invoiced around the fourth day of the month following usage based on your tax address reflected at that point. Therefore, please check your Tax Settings to make sure that your account information is correct to ensure that your tax invoices reflect the correct details.
14. What GST Registration Numbers and formats does AWS Singapore accept?
AWS Singapore will accept a ten-character GST registration number. This can be added to your accounts on the Tax Settings page in the AWS Management Console. If you are the owner of a Payer account for an Organization, you can edit the Tax Settings for all member (linked) accounts based in Singapore or any other country where we accept a Tax Registration Number (TRN). If all accounts in your Organization share the same TRN, please consider enabling Tax Settings Inheritance.
Consolidated Billing Customers and Reseller Questions
15. My account is the Payer account for an Organization (consolidated billing family). How do I check that all my member (linked) accounts have the correct address and associated AWS seller entity?
Payer account owners can see the Tax Address and AWS Seller of Record associated with each account by visiting the Tax Settings page in the AWS Billing Dashboard. If you are the owner of a Payer account for an Organization, you can edit the for all member (linked) accounts based in Singapore. The far-right column will indicate each account’s seller of record (e.g., AWS Inc., AWS EMEA SARL, or AWS Singapore). If all accounts in your Organization share the same Singapore GST Number, please consider enabling Tax Settings Inheritance as this will save you time and assure the TRN is applied even when accounts join or leave your Organization.
16. My account is the Payer account for an Organization (consolidated billing family) and I have member (linked) accounts based in different countries, what should I expect?
AWS will determine the appropriate AWS seller of record (e.g., AWS, Inc. or AWS Singapore) for each individual account based on the account location. If you have member (linked) accounts being served by different sellers, you will receive separate invoices or Requests for Payment (RFPs) from the applicable seller based on each account’s location.
Please note that you will be required to remit payment separately for invoices or RFPs from different sellers in the currency displayed on the applicable invoice.
17. I am an AWS Partner/Solution Provider [TS3]. How does AWS Singapore impact me?
As a Solution Provider, please follow the longstanding operational guidance to apply your own Tax Settings to all of your linked accounts. You should enabling Tax Settings Inheritance on the Tax Settings page in the AWS Billing Dashboard to ensure that your tax details are used for all of your linked accounts. By ensuring your own information is on all linked accounts, AWS can calculate local taxes correctly, if applicable. As an AWS Partner/Solution Provider, you are responsible for managing and charging your end customers applicable taxes.
18. What happens to my AWS Marketplace services?
There are no changes to the products and services you purchase through the AWS Marketplace. These products and services will continue to be invoiced by AWS, Inc. You will need to maintain your systems and processes to pay invoices from AWS, Inc. for all AWS Marketplace purchases. If you also receive an invoice from AWS Singapore for AWS service usage for the same billing period, you will need to make two payments: one to AWS, Inc. for your Marketplace purchases and one to AWS Singapore.
19. What happens to my AWS customer engagement and communications-related services (Chime/Connect/SNS)?
Services sold by AMCS LLC will continue to be invoiced from AWS Inc. as they are today. However, services sold by AMCS SG may either a) be invoiced from AWS Inc. as they are today or b) invoiced from AWS Singapore going forward. The invoicing party (AWS Inc. or AWS Singapore) is dependent on the specific product purchased (see AWS Service Terms for details). As a result, you may need to process and pay invoices issued from AWS, Inc. and/or AWS Singapore for these purchases.
20. What happens to my AWS Training and AWS Professional Services?
The billing and payments experience for AWS Training and Professional services will not change. AWS Training and Professional Services for trainings and professional services engagements to Singapore customers will continue to be sold by AWS Singapore.
21. What happens with my existing RIs/Savings Plans?
Any Reserved Instance (RIs) or Savings Plans (SPs) will continue to apply towards any eligible matching usage, regardless of any change in your AWS contracting party since purchase. After the launch of AWS Singapore, any Singapore based accounts with a balance due for an RI will be billed by AWS Singapore.
22. Do I need to sign a new agreement with AWS Singapore?
The AWS Customer Agreement, or other agreement with us governing your use of AWS services, will be automatically transferred from Amazon Web Services, Inc. to Amazon Web Services Singapore Private Limited as your AWS cloud services reseller for your Singaporean accounts, in accordance with its terms. Your continued use of AWS services after the change will constitute your acceptance of the new agreement.
23. I have more questions. Whom can I contact?
If you have additional questions please open a support case and our Customer Support team will be happy to help.