Last Updated: October 29, 2021
“AWS” means Amazon Web Services, Inc.
“AWS Account” means a unique AWS account provided solely to you for purposes of using the AWS Service Offerings.
“AWS Agreement” means the AWS Customer Agreement (available at https://aws.amazon.com/agreement/) or other agreement with AWS governing your use of the AWS Service Offerings.
“AWS Panorama” means the AWS Service Offering known as AWS Panorama, a service that enables organizations to bring computer vision to on-premises cameras by connecting them to hardware devices. Use of AWS Panorama is subject to its own terms, which are found in the AWS Agreement.
“AWS Panorama Appliance” means the AWS Panorama Appliance and any Amazon hardware accessories for the AWS Panorama Appliance.
“AWS Service Offerings” means the Service Offerings as defined in the AWS Agreement.
“AWS Site” means http://aws.amazon.com (and any successor or related site designated by us), as may be updated by us from time to time.
“End User” means an individual video subject of your AWS Panorama Appliance or an end user of Your Products.
“Other Services” means the Software, support, and other services (other than AWS Service Offerings) that we provide to AWS Panorama Appliance users.
“Personal Information” means any personal information you provide to us or collect from End Users, including without limitation images, video recordings, audio recordings, names, e-mail addresses, and other personally identifiable information of such End Users.
“Services” means the AWS Service Offerings and Other Services.
“Software” means all software we make available to you for use on the AWS Panorama Appliance.
“Suggestions” means all suggested improvements to the AWS Panorama Appliance or Services.
“Your Products” means your applications, products, or services that incorporate or connect to the AWS Panorama Appliance, including third party products you may procure or license separately.
1. Use of the AWS Panorama Appliance and Software.
a. Use and Limited License. Subject to your compliance with this Agreement, and your payment of any applicable fees: (i) you may use the AWS Panorama Appliance for evaluation, development, and testing purposes and in connection with AWS Service Offerings, including AWS Panorama, and (ii) Amazon grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Software on the AWS Panorama Appliance solely for the purpose of enabling you to use the AWS Panorama Appliance in the manner permitted by this Agreement and the AWS Agreement, respectively. All rights not expressly granted to you in this Agreement are reserved and retained by Amazon or its licensors. YOU ARE RESPONSIBLE FOR SECURELY OPERATING YOUR AWS PANORAMA APPLIANCE, YOUR NETWORK-ATTACHED CAMERAS, AS WELL AS YOUR PRODUCTS USED IN CONNECTION WITH THE AWS PANORAMA APPLIANCE. TO THE EXTENT YOUR PRODUCTS INCLUDE THIRD PARTY PRODUCTS, THE THIRD PARTY PROVIDER MAY HAVE SEPARATE LICENSING TERMS DIRECTLY WITH YOU THAT ARE NOT CONTEMPLATED BY THIS AGREEMENT.
b. Restrictions and Additional Software Terms. Except as expressly permitted in Section 1.a., you may not: (i) incorporate any portion of the Software into other programs or compile any portion of it in combination with other programs, or otherwise copy, modify, create derivative works of, distribute, sell, assign any rights to, or license the Software in whole or in part, or (ii) duplicate, sell, resell, or otherwise exploit the AWS Panorama Appliance, in whole or in part, for any commercial purpose. Except as expressly permitted in writing by Amazon with respect to the AWS Panorama Appliance only, you may not reverse engineer, decompile, disassemble, remove, disable, tamper with, or bypass any components, features, mechanisms or protocols of the AWS Panorama Appliance or the Software (except to the extent applicable law does not allow this restriction). You may not use the AWS Panorama Appliance or the Software: (i) to perform or promote activities that are illegal; (ii) to violate or infringe the intellectual property, proprietary, or other rights of others; or (iii) in ways that may be harmful to others or to Amazon’s operations or reputation. From time to time, we may apply upgrades, patches, bug fixes or other maintenance to the Software (“Maintenance”). We agree to use reasonable efforts to provide you with prior notice of any scheduled Maintenance (except for emergency Maintenance) and you agree to use reasonable efforts to comply with any Maintenance requirements that we notify you about. If you are a U.S. Government customer, we are licensing the Software to you as a "commercial item" as that term is defined in the Federal Acquisition Regulation (FAR) (see 48 C.F.R. § 2.101), and the rights we grant you to the Software are the same as the rights we grant to all others under this Agreement. For the avoidance of doubt, this Agreement is a “commercial license” under the FAR. In the event of any conflict between this Agreement and any other Amazon or third-party terms applicable to any portion of the Software, such as open-source license terms, such other terms will control as to that portion of the Software and to the extent of the conflict.
2. Services. Use of certain features of the AWS Panorama Appliance may require access to AWS Service Offerings, including AWS Panorama. When you register for and use an AWS Account, your use of the AWS Service Offerings in connection with the AWS Panorama Appliance (including but not limited to AWS IoT Greengrass and AWS Panorama) will be governed by the AWS Agreement. Your use of any Other Services in connection with the AWS Panorama Appliance is subject to any additional rules, policies, and terms that apply to those Other Services.
a. Your Use of Personal Information. You will: (i) provide clearly labeled, easily accessible and legally adequate privacy notices to End Users; (ii) obtain any necessary consent from End Users for the collection, use, transfer, and storage of any Personal Information; (iii) use and authorize others to access and use Personal Information only for the purposes permitted by the applicable End User; and (iv) ensure Personal Information is collected, used, transferred, and stored in accordance with applicable privacy notices and applicable laws.
b. Information Received. The Software may provide Amazon with information about use of your AWS Panorama Appliance and its interaction with the Services (such as available memory, boot times, size of transferred files, duration of transfers, errors or timeouts, account IDs, IP addresses, available memory, up-time, log files, network diagnostics, location, connectivity and signal strength). This information, which, to the extent applicable, will be handled in accordance with the Amazon.com Privacy Notice (www.amazon.com/privacy), may be processed in the cloud to improve your experience and our products and services, and may be stored on servers outside the country in which the AWS Panorama Appliance is located. From time to time in accordance with support or troubleshooting, we may ask you for device log files.
c. Connectivity Required. The AWS Panorama Appliance must check in periodically with AWS Panorama via an internet connection for billing purposes. IF YOUR AWS PANORAMA APPLIANCE DOES NOT CHECK IN WTH OR CONNECT TO AWS PANORAMA FOR A PERIOD OF FIVE DAYS, AWS MAY PREVENT ANY APPLICATIONS ON YOUR AWS PANORAMA APPLIANCE, INCLUDING YOUR PRODUCTS, FROM OPERATING UNTIL CONNECTED TO AWS PANORAMA.
d. Suggestions. If you provide any Suggestions, we will be entitled to use the Suggestions without restriction. You hereby irrevocably assign to us all right, title, and interest in and to the Suggestions and agree to provide us any assistance we require to document, perfect, and maintain our rights in the Suggestions.
e. Changes to Services; Amendments. We may change, suspend, or discontinue the Services, or any part of any of them, at any time without notice. We may amend any of this Agreement's terms at our sole discretion by posting the revised terms on the AWS Site. Your continued use of the AWS Panorama Appliance after the effective date of the revised Agreement constitutes your acceptance of the terms.
f. Termination. Your rights under this Agreement will automatically terminate without notice if you fail to comply with any of its terms. Amazon's failure to insist upon or enforce your strict compliance with this Agreement will not constitute a waiver of any of its rights.
g. Disputes/Binding Arbitration. Any dispute or claim relating in any way to your use of the AWS Panorama Appliance, or to any products or services sold or distributed by Amazon will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act, applicable federal arbitration law, and the laws of the state of Washington, without regard to principles of conflict of laws, will govern this Agreement and any dispute of any sort that might arise between you and Amazon. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of this Agreement as a court would. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent Corporation Service Company, 300 Deschutes Way SW, Suite 304, Tumwater, WA 98501. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, which are available at www.adr.org or by calling 1-800-778-7879. Payment of filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. We will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or at a mutually agreed location. We and you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we and you waive any right to a jury trial. We and you both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
h. Indemnification. You will defend, indemnify, and hold harmless Amazon, our licensors, and our and their respective employees, officers, directors, contractors, and assigns against all claims, damages, losses, liabilities, and expenses arising out of or relating to any claim concerning: (i) your use of the AWS Panorama Appliance or Other Services, (ii) your breach of any provision of this Agreement, or (iii)Your Products, including any claims related to the combination of Your Products in use on the AWS Panorama Appliance (individually, a “Claim” and collectively, the “Claims”). You will not consent to the entry of any judgment or settle any Claims without our prior written consent. You will use counsel reasonably satisfactory to us to defend any Claims. If we reasonably determine that a Claim might adversely affect us, we may take control of the defense at our expense (and without limiting your indemnification obligations).
i. Disclaimer of Warranties and Limitation of Liability. TO THE FULL EXTENT PERMISSIBLE BY LAW AND UNLESS OTHERWISE SPECIFIED IN WRITING: (A) THE AWS PANORAMA APPLIANCE AND OTHER SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS; (B) OTHER THAN THE ONE-YEAR LIMITED DEVICE WARRANTY, WE AND OUR LICENSORS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE AWS PANORAMA APPLIANCE OR OTHER SERVICES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR THAT THE AWS PANORAMA APPLIANCE OR THE OTHER SERVICES ARE ERROR FREE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (C) THE AWS PANORAMA APPLIANCE AND OTHER SERVICES ARE NOT INTENDED FOR USE IN, OR IN ASSOCIATION WITH, THE OPERATION OF ANY HAZARDOUS ENVIRONMENTS OR CRITICAL SYSTEMS OR WHERE THE FAILURE OF THE AWS PANORAMA APPLIANCE OR OTHER SERVICES COULD LEAD TO SERIOUS BODY INJURY OR DEATH OR CAUSE ENVIRONMENTAL OR PROPERTY DAMAGE, AND YOU ARE SOLELY RESPONSIBLE FOR LIABILITY THAT MAY ARISE IN CONNECTION WITH ANY SUCH USE; (D) YOUR USE OF THE AWS PANORAMA APPLIANCE AND THE OTHER SERVICES IS AT YOUR SOLE RISK; (E) WE AND OUR LICENSORS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE AWS PANORAMA APPLIANCE OR THE OTHER SERVICES, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES; AND (F) IN NO EVENT WILL OUR OR OUR LICENSORS' AGGREGATE LIABILITY ARISING FROM OR RELATING TO THIS AGREEMENT OR THE USE OR INABILITY TO USE THE AWS PANORAMA APPLIANCEOR OTHER SERVICES EXCEED THE GREATER OF FIFTY DOLLARS ($50.00) OR THE AMOUNT YOU ACTUALLY PAID FOR YOUR AWS PANORAMA APPLIANCE.
j. Help. For help with your AWS Panorama Appliance, the Software, or other AWS Service Offerings, please visit https://aws.amazon.com/panorama/resources/. To the extent any of Your Products running on the AWS Panorama Appliance include third party products or applications, please work with those third parties for help or troubleshooting with the product or application.