Cristofer shows you how
you can get help with
your AWS account


I have questions about my AWS resources, account, or bill. How can I can get answers to my questions?

To get help with AWS, try one of the following resources:

AWS Documentation

Check the documentation for the service you're using. AWS documentation usually includes tutorials for common use-cases and troubleshooting guides.

AWS Forums

See if other AWS users can help. AWS engineers also monitor the forums and provide help on a best-effort basis.

AWS Support

Sign in to your AWS account, go to the Support Center at, and choose Create case. If you need help right away, choose Phone under Contact method.

If you have a question like one of the following, choose Account and Billing Support:

  • Can you reopen my closed account?
  • Are the services on my account active?
  • Can you increase my AWS service limits?
  • Can you help me understand the line items on my AWS bill?
  • Can you help me find AWS documentation to answer my technical question?

If you have a technical question and want one-on-one email, chat, or phone support from an AWS engineer, consider a Developer, Business, or Enterprise Support plan.

Did this page help you? Yes | No

Back to the AWS Support Knowledge Center

Need help? Visit the AWS Support Center

Published: 2016-04-19

Updated: 2018-03-06