A former member of my company or organization administered an Amazon Web Services (AWS) account. I need access to the company account they administered, but I don’t have the credentials to sign in to the account. What should I do?

To access an account as a root user, you need the email address and password associated with the account. To access the account as an AWS Identity and Access Management (IAM) user, you need the IAM user name and the password for that IAM user.

The simplest way to get the credentials for the account is to ask the former administrator of the account for them. This is mandatory if the email address associated with the account is a personal email address.

If that's not possible, try the following:

  • If the email address associated with the account is a company email address, your company's email administrator might be able to help. Ask your email administrator if they can give you access to the email address, or pass along a password reset email. Then, reset the password for the account.
  • If you have root access to the account, but don't know the password for a particular IAM user, sign in as the root user, and then change the password.
    Important: AWS Support can't change the root or IAM credentials on an account for any reason.

Did this page help you? Yes | No

Back to the AWS Support Knowledge Center

Need help? Visit the AWS Support Center

Published: 2016-05-12

Updated: 2019-01-14