AWS Institute

The AWS Institute is a thought leadership and executive education program to accelerate digital transformation for public sector executives.

What's new

Costa Rica abstract design

New AWS Institute Executive Education program

The latest Executive Education program in digital transformation for the public sector runs through August and focuses on Costa Rica. Thought leaders from the INCAE Centro Latinoamericano para la Competitividad y el Desarrollo Sostenible, Costa Rica and government transformation leaders at Amazon Web Services will take participants through examples of successful reform. The program covers developing and delivering strategy, implementing a user-centred approach, and security.

These programs are by invitation and if you are a public sector leader, you can register your interest here.

Southeast Asia's Cloud Story: Impact, inclusivity, and growth

The carbon reduction opportunity of moving to the cloud for APAC

Many enterprises and public sector organizations are unaware that moving workloads to the cloud can also dramatically reduce their energy use. This report from 451 Research and the AWS Institute calculates the benefit.

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How open government works well for Buenos Aires

Florencia Romano, undersecretary of open government & accountability of the government of the City of Buenos Aires, says the city's pioneering approach engages citizens and makes public services easier to use. (Spanish with English subtitles.)


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World-leading insight and public sector case studies to help your transformation journey

Explore three stages of transformation
Getting started with the cloud

Getting started with the cloud

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Building responsive public services

Building responsive public services

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Innovating securely

Innovating securely

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Research in focus

Blue sky and clouds

E-BOOK

Cloud technology: guidance for the public sector

How can state agencies successfully deploy cloud technology? Find best practices from across Europe with a special focus on Ireland.

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Southeast Asia's Cloud Story: Impact, inclusivity, and growth

WHITEPAPER

Southeast Asia's Cloud Story: impact, inclusivity, and growth

Cloud technology has played a crucial role in empowering people across Southeast Asia by making services, including finance, accessible to traditionally under-served communities.

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The public sector modernization paradox and how to overcome it

BLOG

The public sector modernization paradox and how to overcome it

How can public sector teams make big, complex change happen? AWS government transformation EMEA lead Mike Beaven offers suggestions.

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Digital workforce abstract

E-BOOK

Bridging the digital divide through upskilling

The global skills gap affects the economic wellbeing of individuals and communities.
Education and industry are mostly tasked with solving it. But how can governments be part
of the solution, and why are cloud skills so important?

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Estado Digital podcast series

PODCAST

New podcast series Estado Digital launches

The Estado Digital series explores how technology can solve social and public policy challenges in Latin America. The Technology to Curb Deforestation episode asks the Ministry of the Environment and Energy in Costa Rica and the Brazilian Space Agency how the cloud's storage and computing power enables monitoring deforestation,

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AWS Institute events

The challenges of public sector digital transformation in Costa Rica

NEW EVENT

The challenges of public sector digital transformation in Costa Rica

The Council for the Promotion of Competitiveness think-tank launched ‘The challenges of digital transformation in the public sector in Costa Rica’ on June 29, a study prepared with the support of the AWS Institute. The authors, Costa Rica's former minister and vice-minister of science, innovation, and telecommunications, Luis Adrian and Edwin Estrada, have proposed nine recommendations for policy makers to consider.

 

 

Time to update: Moving away from legacy IT in healthcare

EVENT REPORT

Time to update: Moving away from legacy IT in healthcare

Independent think-tank, Reform, facilitated a session in March to focus on the legacy IT challenges facing the English National Health Service. Attendees identified three policy challenges associated with legacy transformation: management of risk, supporting people (skills and ways of working), and ensuring value for money.

Managing risks
Attendees agreed there could be issues with expressing the risks associated with using technology, both in terms of remaining on legacy technology and of migrating to newer technology. Articulating these risks in non-technical terms, referring to the impact on patients wherever possible, would help address those issues. Real case studies, anonymized, of what not to do - and of failure - are needed, as well as relevant guidance and resources to help organizations migrate well.
“The more a legacy migration program is delayed, the further the impact on patient and healthcare practitioners in terms of missed benefits of digital transformation,” - Reform
Mapping legacy IT, which has generally “grown organically, creating a jigsaw of systems within organizations, and the interdependencies between these systems are poorly understood,” would also help healthcare leaders understand their IT risk better, including those without an IT background. Systems such as Wardley Mapping, a technique that the AWS Institute Government Executive Education program covers in depth, would be an example.
Attendees acknowledged that healthcare organizations might have concerns about the risk involved with transitioning from one IT system to another. The group believed migration should be incremental to help mitigate this risk: “Organizations need to think about [legacy migration] in terms of the broader organizational transformation, and not simply do a lift and shift of old structures.”
An important success factor would be to express IT risk in the same terms as clinical risk, and giving it a monetary value, to help non-IT board executives truly appreciate the potential cost of failing to manage legacy IT.

Supporting people, skills development, and ways of working
The report noted that there can be challenges in the public sector with recruiting and retaining enough people with the right skills, including those required specifically for managing legacy IT. Attendees suggested a range of solutions, including creating in-house training for staff at all levels to increase digital literacy, which in turn could improve decision-making.

Ensuring value for money
NHS organizations could develop case studies and cost-benefit analyses to help their teams make the business case for legacy migration projects, attendees suggested. For example, identifying business problems that could be solved through legacy migration creates a clear rationale and could increase board-level buy-in, as could articulating the return on investment of a legacy migration project.
Public sector IT, including in the healthcare sector, historically has been funded from capital budgets (capex), leading to a tendency towards longer projects and lock-in of more traditional IT, instead of more incremental transformation through Software as a Service products, which are funded from operational budgets (opex).
The report concluded that healthcare organizations could become “more informed buyers”. This means asking suppliers for discounts and for practical support to transition legacy IT; asking for break clauses; inspecting existing contracts for ‘terminate for convenience’ clauses; and planning incremental improvements with iterative funding. Read the Reform paper.

Close

Legacy IT, and what to do with it, is a common issue facing leaders who are trying to modernize services such as healthcare. Healthcare innovators, clinicians, and administrators worked together to consider solutions.

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Supercharging digital transformation in Peru

EVENT REPORT

Supercharging digital transformation in Peru

These were some of the views that a panel of experts discussed as they considered Peru’s Digital Transformation Journey, hosted by the AWS Institute and AmCham Perú in March 2021. Modernizers could address challenges such as government bureaucracy by drawing on external support (such as GovTechs and CivicTechs, startups that serve governments and nonprofits), as the OECD’s Head of Digital Government and Data Unit, Barbara Ubaldi, suggested. However, as IT procurement regulations designed in the 1990s continue to block transformation, these need to be reformed. One solution could be to follow other governments who use contracting vehicles for cloud technology, suggested Andrés Calderón, author of Digital Peru: the Road to Transformation.

Looking ahead, digital transformation will enable governments to improve policy decisions because significant amounts of data will enable better insight. Digital government will become smart government, said Carlos Santiso, Corporate Director of the Comisión Andina de Fomento’s Digital Innovation in Government team. The analysis behind the public discussion and paper also produced recommendations for accelerating transformation.
Close

The global pandemic transformed people’s expectations of government as they accessed services digitally, from schooling and healthcare to welfare. Governments that had already set a digital transformation agenda, such as Peru, are now in a position to accelerate their journeys because the pandemic turned the important into the necessary.
Citizens who can order meals and taxis on their phones expect to be able to interact with their public services in the same way.

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AWS Institute Executive Education

AWS Institute offers a complementary Executive Education program to equip senior public servants and elected officials with the knowledge to lead digital transformation. You will be part of a small cohort learning from global thought leaders and practitioners. The three-module program fosters peer-to-peer learning and support and offers a library of master class lectures.

What participants say

Contact our team for more information about the AWS Institute