AWS End User Messaging SMS

SMS reaches more people than any other messaging channel. It works on every mobile phone — from the latest smartphones to basic feature phones — with no app download, no data connection, and no account setup required. When your message needs to reach your entire audience, SMS delivers.

Enable real-time, two-way conversations between your business and customers through SMS. Connect inbound messages to your Lambda functions and Bedrock to build AI-powered chatbots, appointment scheduling, customer support workflows, and conversational commerce experiences. SMS doesn't require a data connection or an app download — conversations start immediately on any mobile phone.

Send time-sensitive alerts that reach customers regardless of their device or network. OTP codes for two-factor authentication, appointment reminders, delivery notifications, payment confirmations, and account alerts rely on SMS for broad reach. When reaching every customer matters most, SMS is the answer.

Send product launches, limited-time offers, event invitations, and promotional campaigns to customers around the world. AWS End User Messaging SMS is available in over 30 AWS Regions and supports messaging to 240+ countries and destinations. For broad-reach campaigns where global audience coverage matters, SMS delivers.