In this episode of Business Builders, Manuel C. Alberto, President and CEO of Metro Retail Stores Group, discusses the company's transformation from a family-run retailer to a leading publicly listed company in the Philippines. Alberto shares insights on Metro Retail's customer-centric approach, resilience strategies, and the benefits of migrating to AWS Cloud. He highlights how cloud technology has enabled cost savings, scalability, and improved customer experiences, particularly during the COVID-19 pandemic. Alberto also outlines future plans for enhancing customer loyalty programs and leveraging analytics to better understand shopping behaviors.