Posted On: Feb 7, 2019
Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy for you to add speech-to-text capability to your applications. The real-time transcription service now supports US Spanish, which expands upon the existing language support for US English.
The new language support expands the markets served by Amazon Transcribe to enable use cases in contact centers, media and entertainment, education, and gaming, to reach a broader global audience who need real-time transcriptions in both US English and US Spanish.
Real-time transcription use cases span diverse verticals, including contact centers, media and entertainment, courtroom record keeping, finance, and insurance. For example, contact centers can detect keywords in real-time transcriptions to trigger downstream actions, like automatically summoning a supervisor. In media, live broadcasting of news or shows can benefit from live subtitling. Video game companies can use streaming transcription to meet accessibility requirements for in-game chat, helping players who have hearing impairments. In the legal domain, courtrooms can leverage real-time transcriptions to enable stenography, while lawyers can also make legal annotations on top of live transcripts for deposition purposes. In business productivity, companies can leverage real-time transcription to capture meeting notes on the fly.