Posted On: Nov 6, 2020

The Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce v5.7 that enables you to easily integrate Amazon Connect with Salesforce Service Cloud to build innovative customer experiences is now localized in nine new languages: Spanish, French, Brazilian Portuguese, Korean, Italian, German, (Simplified/Traditional) Chinese, and Japanese. This means contact center agents and supervisors can now use the Amazon Connect Contact Control Panel (CCP) within Salesforce Service Cloud to receive calls, chat with contacts, transfer them to other agents, and perform other key tasks using their native language.

To get started on the Amazon Connect CTI Adapter v5.7 for Salesforce, see the help documentation. You can find out more about Amazon Connect, an easy to use omnichannel cloud contact center, by visiting the Amazon Connect website.