Posted On: Mar 5, 2021

Amazon Connect Chat now provides an out-of-the-box chat widget, making it easy to begin servicing your customers through chat in just a few clicks. The widget allows you to design the customer experience to align with your corporate branding by customizing the font and color scheme in the user interface. Once configured, the widget can be easily embedded for display on a website by copying and pasting a simple code snippet. The widget also provides advanced configuration options to restrict access to authenticated users or to define specific domains where the widget can be displayed.

This feature is available in all AWS regions where Amazon Connect is offered. There is no additional charge beyond the standard Amazon Connect Chat messaging rate. To learn more, see the help documentation.