Posted On: Jul 26, 2021

The Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce now provides an improved guided setup after installing the CTI Adapter AppExchange package. Customers leveraging the guided setup will accelerate the time to deploy and take the first call to minutes. In addition, each step of the guide will have contextual documentation links for additional information on the setup. The guided setup will validate configuration settings to minimize risk of misconfigurations when installing the CTI Adapter into Salesforce Lightning or Classic.

The CTI Adapter easily integrates Amazon Connect with Salesforce Service Cloud to build innovative customer experiences such as an automated AI customer experience with CRM agent routing. To get started on the Amazon Connect CTI Adapter for Salesforce, see the help documentation. You can find out more about Amazon Connect, an easy to use omnichannel cloud contact center, by visiting the Amazon Connect website.