Posted On: Feb 14, 2022
Amazon Connect now supports CloudFormation for its third-party data integrations service. Data integrations enable Amazon Connect customers to download data from third-party SaaS apps like CRMs, quality management, billing software, and order management solutions. You can now use AWS CloudFormation templates to help you deploy data integrations, along with the rest of your AWS infrastructure, in a secure, efficient, and repeatable way. For example, with data integrations, you can download knowledge articles from Salesforce via scheduled syncs and surface them in the Amazon Connect agent application as Wisdom articles, to help agents quickly resolve caller issues, while boosting their productivity.
AWS CloudFormation support for Amazon Connect’s data integrations is now available in all regions where Amazon Connect is offered. To learn more, see Amazon AppIntegrations’ DataIntegrations in the AWS CloudFormation User Guide.