Posted On: Jun 20, 2022

We are excited to announce general availability of automatic chatbot designer in Amazon Lex, enabling developers to automatically design chatbots from conversation transcripts in hours rather than weeks. Introduced at re:Invent in December 2021, the automated chatbot designer enhances the usability of Amazon Lex by automating conversational design, minimizing developer effort and reducing the time it takes to design a chatbot.

The automated chatbot designer uses machine learning (ML) to analyze conversation transcripts and provide a bot design. Developers can iterate on the design, add chatbot prompts and responses, integrate business logic to fulfill user requests, and then build, test, and deploy the chatbot in Amazon Lex. Since the preview launch, we have improved the quality of intent recommendations and diversity of utterances, introduced a click-through experience, and added usability enhancements. These updates further reduce the time and effort it takes to design a chatbot.

The automated chatbot designer is generally available in all the AWS regions where Amazon Lex V2 operates. Amazon Connect customers using Contact Lens can directly use conversation transcripts in their original format as an input to the automated chatbot designer. Conversation transcripts from other transcription services may require a simple conversion. To learn more, visit Amazon Lex Automated Chatbot Designer and Amazon Lex documentation page.