Amazon Lex

Build bots with Conversational AI

10,000 text and 5,000 speech requests free for 12 months – Review Pricing

Try the AWS Free Tier

Design and build sophisticated “voice and text” conversational interfaces of your choice.

Deploy omni-channel experiences with pre-built integrations to contact center solutions.

Accelerate time to market with automated chat bot designer, test workbench and more.

Pay only for speech and text requests with no upfront costs or minimum fees.

Build and deploy coversational AI interfaces with Amazon Lex
In this video we explain how organizations can use Amazon Lex to deploy the conversational interface of their choice for their business processes and use cases to achieve their goals and enhance customer satisfaction by exceeding expectations.

Why Amazon Lex


IVR Containment rates within the contact center
NAB (National Australian Bank)


Increase in self-service rate
nib Health Insurance


Completely automated end-to-end calls
AMA (Alberta Motor Association)


Reduction in agent call volume
WaFd Bank

How it works

Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications.

Use cases

Customer Service

Enable self-service capabilities with virtual contact center agents and interactive voice response (IVR) to solve customer queries faster.  

Intelligent Routing

Build interfaces which seamlessly connect customers to the right human agent in the contact center.

Enterprise Productivity

Design conversational solutions that respond to frequently asked questions for technical support, HR benefits, finance and more.

Sales and Marketing

Automate user tasks in your applications like the CRM and across any digital channel of your choice. add CRM and upsell.

How to get started

Learn how Amazon Lex works

Find out more about conversational AI, automatic speech recognition (ASR), natural language understanding (NLU), and more.

Explore Amazon Lex features »

Explore hands-on training

Learn how to create a bot, use streaming APIs to manage interruptions, and deploy your bot across services.

Check out our tutorials »

Learn more

Review resources on Amazon Lex to learn more on how to get started. See videos of service demos, virtual workshops, and much more.

Check out the resources »

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