Build and deploy conversational AI interfaces with Amazon Lex

In this video we explain how organizations can use Amazon Lex to deploy the conversational interface of their choice for their business processes and use cases to achieve their goals and enhance customer satisfaction by exceeding expectations.

Build and deploy conversational AI interfaces with Amazon Lex

Benefits of Amazon Lex

Design and build sophisticated “voice and text” conversational interfaces of your choice.
Deploy omni-channel experiences with pre-built integrations to contact center solutions.
Accelerate time to market with automated chat bot designer, test workbench and more.
Pay only for speech and text requests with no upfront costs or minimum fees.

Why Amazon Lex

80%

IVR Containment rates within the contact center
NAB (National Australian Bank)

65%

Increase in self-service rate
nib Health Insurance

35%

Completely automated end-to-end calls
AMA (Alberta Motor Association)

30%

Reduction in agent call volume
WaFd Bank

How it works

Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications.

Use cases

Enable self-service capabilities with virtual contact center agents and interactive voice response (IVR) to solve customer queries faster.
Build interfaces which seamlessly connect customers to the right human agent in the contact center.
Design conversational solutions that respond to frequently asked questions for technical support, HR benefits, finance and more.
Automate user tasks in your applications like the CRM and across any digital channel of your choice. add CRM and upsell.

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