Design and build sophisticated “voice and text” conversational interfaces of your choice.
Deploy omni-channel experiences with pre-built integrations to contact center solutions.
Accelerate time to market with automated chat bot designer, test workbench and more.
Pay only for speech and text requests with no upfront costs or minimum fees.
Why Amazon Lex
How it works
Enable self-service capabilities with virtual contact center agents and interactive voice response (IVR) to solve customer queries faster.
Build interfaces which seamlessly connect customers to the right human agent in the contact center.
Design conversational solutions that respond to frequently asked questions for technical support, HR benefits, finance and more.
Sales and Marketing
Automate user tasks in your applications like the CRM and across any digital channel of your choice. add CRM and upsell.
Solutions powered by Amazon Lex
Delight customers by delivering natural, personalized experiences across voice and digital channels while saving them time and effort.
QnABot on AWS is a multi-channel, multi-language conversational interface (chatbot) that responds to your customer’s questions, answers, and feedback.
How to get started
Learn how Amazon Lex works
Find out more about conversational AI, automatic speech recognition (ASR), natural language understanding (NLU), and more.
Explore hands-on training
Learn how to create a bot, use streaming APIs to manage interruptions, and deploy your bot across services.
Review resources on Amazon Lex to learn more on how to get started. See videos of service demos, virtual workshops, and much more.