Posted On: Jun 9, 2022

Starting today, customers can now view AWS Health and service status availability powered by AWS Health Dashboard in the Connector for ServiceNow. AWS Health provides ongoing visibility into resource performance and the availability of AWS services. Customers can view the AWS Health Dashboard to get relevant and timely information to help manage events in progress, prepare for planned activities and provide information on accounts and services. AWS Health Dashboard delivers alerts and notifications initiated by changes in the health of AWS resources for near-instant event visibility and guidance to help accelerate troubleshooting.

This AWS Service Management Connector release also introduces integrations of AWS Systems Manager Incident Manager incident creation and management, AWS CloudTrail events logs visibility with AWS Systems Manager Change Manager, AWS Support dual sync using Amazon EventBridge along with enhancements to existing integrations with AWS Service Catalog and AWS Config within ServiceNow. The Connector also provides existing integrations with AWS Systems Manager OpsCenter, AWS Systems Manager Automation and AWS Security Hub which helps simplify cloud provisioning, operations and resource management, as well as enables to view streamlined Service Management governance and oversight over AWS services.

It’s easy to get started. The AWS Service Management Connector for ServiceNow is available at no charge in the ServiceNow Store. These new features are available in all AWS Regions where AWS Support, AWS Service Catalog, AWS Config, AWS Systems Manager, AWS Health Dashboard, AWS Systems Manager Incident Manager, AWS Systems Manager Change Manager and AWS Security Hub services are available. For more information, please see the AWS Service Management Connector documentation.