Posted On: Jun 9, 2022

Starting today, customers can view CloudTrail event logs corresponding to a change request using AWS Systems Manager Change Manager ServiceNow Connector. The integration helps customers understand which resources were impacted by the change request, thereby providing customers with more visibility into the change request execution. AWS Systems Manager Change Manager helps customers request, approve, implement, and report on operational changes to their application configuration and infrastructure on AWS and on-premises. Using AWS Service Management Connector, customers can create and approve change requests, and get the CloudTrail events associated with these change requests in the ServiceNow console, making the integration with AWS Change Manager even deeper.

This AWS Service Management Connector release also introduces integrations of AWS Health service status and availability, AWS Systems Manager Incident Manager incident creation and management, AWS Support dual sync using Amazon EventBridge along with enhancements to existing integrations with AWS Service Catalog and AWS Config within ServiceNow. The Connector also provides existing integrations with AWS Systems Manager OpsCenter, AWS Systems Manager Automation and AWS Security Hub, which helps simplify cloud provisioning, operations and resource management as well as enables to view streamlined Service Management governance and oversight over AWS services.

It’s easy to get started. The AWS Service Management Connector for ServiceNow is available at no charge in the ServiceNow Store. These new features are available in all AWS Regions where AWS Support, AWS Service Catalog, AWS Config, AWS Systems Manager, AWS Health Dashboard, AWS Systems Manager Incident Manager and AWS Security Hub services are available. For more information, please visit the documentation on the AWS Service Management Connector.