Posted On: Dec 12, 2022

Amazon Connect now allows you to configure hierarchies and resource tags for users in bulk. You can now optionally assign agent hierarchies and resource tags to each agent using the CSV bulk upload template, available on the user management page. For example, you can import a group of users and assign both a hierarchy to denote which country the users operate in, and a tag like Department:A to indicate which department they work for. To learn more about adding users individually or in bulk, see the Amazon Connect Administrator Guide

The bulk upload of agent hierarchies and tags is supported in all AWS regions where Amazon Connect is offered. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect administrator guide.