Posted On: Dec 14, 2022

Contact Lens for Amazon Connect now provides conversational analytics in Africa (Cape Town) region. This launch adds to the list of regions that Contact Lens’ conversational analytics already supports: US East (Northern Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), and Asia Pacific (Tokyo).

Contact Lens for Amazon Connect provides conversational analytics capabilities for both voice and chat channels, enabling businesses to easily access contact transcripts, better understand customer sentiment, redact sensitive customer information, and monitor agent compliance with company guidelines to improve agent performance and customer experience.  

Contact Lens’ conversational analytics now also supports South African English. To get started, please visit our webpage or see our help documentation. For information about pricing, please visit our Contact Lens pricing page for more details.