Amazon Connect is a pay-as-you-go service. There are no required up-front payments, long-term commitments or minimum monthly fees. You pay by the minute for Amazon Connect usage plus any associated telephony services. Amazon Connect usage is determined by the minutes your end-customer is connected to the service. For telephony, Amazon Connect offers both direct inward dial (DID) and toll-free phone numbers. DID and toll-free phone numbers are charged on a per day basis, and there is a per minute charge for any calls based on the type of phone number for inbound calls, and the destination of outbound calls.

Amazon Connect offers DID and toll-free numbers in the US and more than 20 countries worldwide. To check for country specific pricing refer to the tables below. Taxes, surcharges and fees may also apply. For US customers, placing calls to countries outside of the US requires requesting a service limit increase.

AWS Free Usage Tier

As part of the AWS Free Tier, you can get started with Amazon Connect for free for twelve months. After you deploy your initial Amazon Connect contact center, you receive 90 minutes per month of Amazon Connect service usage, a direct inward dial (DID) number from the country in which the AWS region is located, 30 minutes per month of inbound DID calls, and 30 minutes per month of outbound calls made to numbers in the country in which the AWS region is located. For US regions, you also get a US toll-free number and 30 minutes per month of inbound toll-free calls made from the US. For example, if you create your instance in the Asia Pacific (Sydney) AWS region, you get one DID number from Australia, can receive 30 minutes of inbound DID calls to that number, and you can use Amazon Connect to place 30 minutes of outbound calls to numbers in Australia.

Amazon Connect Pricing by AWS Region

Service usage                                                                                    $0.018 per minute

  • US East
  • US West
  • Asia Pacific
  • EU (Frankfurt)
  • US East
  • Telephony Pricing Details

      Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD)

    Country

    Direct Inward Dial
    (DID)

    Toll Free

    Direct Inward Dial
    (DID)
    Toll Free

    United States of America
    $0.03

    $0.06

    $0.0030 $0.0120

    Austria

    $0.10

    $0.42 $0.0070
    $0.0414

    Belgium

    $0.10 $0.42 $0.0070 $0.0406

    Canada

    $0.06

    $0.42

    $0.0030

    $0.0200

    Czech Republic $0.10 $0.42 $0.0070 $0.0360
    Denmark $0.10 $0.42 $0.0070 $0.0261
    Finland $0.10 $0.42 $0.0070 $0.0659
    France $0.10 $0.42 $0.0070 $0.0237
    Germany $0.10 $0.42 $0.0070 $0.0387
    Greece $0.10 $0.42 $0.0070 $0.0686
    Ireland $0.10 $0.42 $0.0070 $0.0686
    Italy $0.10 $0.42 $0.0070 $0.1281

    Mexico

    $0.27

    $0.42

    $0.0070

    $0.1100

    Netherlands $0.10 $0.42 $0.0070 $0.0544
    Norway $0.16 $0.42 $0.0070 $0.0559
    Poland $0.10 $0.42 $0.0070 $0.0815
    Portugal $0.10 $0.42 $0.0070 $0.0283

    Slovakia

    $0.10

    $0.63

    $0.0070

    $0.1690

    Spain $0.10 $0.42 $0.0070 $0.0582
    Sweden $0.10 $0.42 $0.0070 $0.0399
    Switzerland $0.10 $0.42 $0.0070 $0.1312
    United Kingdom $0.05 $0.42 $0.0070 $0.0826

    Outbound Calls

    Destination Country

    Outbound Call Per Minute (USD)

    United States of America $0.0065

    Afghanistan

    $0.3324

    Albania

    $0.5894

    Algeria

    $0.5892

    American Samoa

    $0.0597

    Andorra

    $0.2074

    Angola

    $0.2388

    Anguilla

    $0.4558

    Antarctica

    $2.7830

    Antigua and Barbuda

    $0.4464

    Argentina

    $0.2306

    Armenia

    $0.3276

    Aruba

    $0.3068

    Ascension Island

    $4.0969

    Australia

    $0.0699

    Austria

    $0.2436

    Azerbaijan

    $0.5168

    Bahamas

    $0.2338

    Bahrain

    $0.1688

    Bangladesh

    $0.0429

    Barbados

    $0.4548

    Belarus

    $0.7027

    Belgium

    $0.1796

    Belize

    $0.3436

    Benin

    $0.5471

    Bermuda

    $0.1639

    Bhutan

    $0.1266

    Bolivia

    $0.2486

    Bosnia and Herzegovina

    $0.5351

    Botswana

    $0.3053

    Brazil

    $0.1428

    British Virgin Islands

    $0.4295

    Brunei Darussalam

    $0.0502

    Bulgaria

    $0.3660

    Burkina Faso

    $0.5220

    Burundi

    $0.7777

    Cambodia

    $0.0910

    Cameroon

    $0.4964

    Canada

    $0.0130

    Cape Verde

    $0.4557

    Cayman Islands

    $0.3287

    Central African Republic

    $0.9347

    Chad

    $0.9193

    Chile

    $0.1952

    China

    $0.0355

    Christmas Island

    $0.1833

    Cocos (Keeling) Islands

    $0.1833

    Colombia

    $0.0940

    Comoros

    $0.6124

    Congo (the)

    $0.7953

    Cook Islands

    $1.0935

    Costa Rica

    $0.0738

    Croatia

    $0.5393

    Cyprus

    $0.0542

    Czech Republic

    $0.0880

    Congo (the Democratic Republic of)

    $0.5817

    Denmark

    $0.0505

    Diego Garcia

    $2.0460

    Djibouti

    $0.5034

    Dominica

    $0.4162

    Dominican Republic

    $0.1181

    East Timor

    $1.3788

    Ecuador

    $0.2795

    Egypt

    $0.1655

    El Salvador

    $0.2414

    Equatorial Guinea

    $0.6753

    Eritrea

    $0.3719

    Estonia

    $0.4762

    Ethiopia

    $0.3625

    Faroe Islands

    $0.2377

    Falkland Islands (Malvinas)

    $3.2524

    Fiji

    $0.3413

    Finland

    $0.0755

    France

    $0.1436

    French Guiana

    $0.3507

    French Polynesia

    $0.4214

    Gabon

    $0.7151

    Gambia

    $0.9148

    Georgia

    $0.3539

    Germany

    $0.1889

    Ghana

    $0.3857

    Gibraltar

    $0.2337

    Greece

    $0.1105

    Greenland

    $0.7857

    Grenada

    $0.4355

    Guadeloupe

    $0.1279

    Guam

    $0.0556

    Guatemala

    $0.1918

    Guinea

    $0.7535

    Guinea

    $0.6945

    Guyana

    $0.3228

    Haiti

    $0.5328

    Honduras

    $0.2868

    Hong Kong

    $0.0302

    Hungary

    $0.0919

    Iceland

    $0.0512

    India

    $0.0463

    Indonesia

    $0.1588

    Iraq

    $0.3045

    Ireland

    $0.1279

    Isle of Man

    $7.1644

    Israel

    $0.1028

    Italy

    $0.2695

    Ivory Coast

    $0.6384

    Jamaica

    $0.3384

    Japan

    $0.1204

    Jordan

    $0.2117

    Kazakhstan

    $0.2203

    Kenya

    $0.2245

    Kiribati

    $4.9648

    Kuwait

    $0.1074

    Kyrgyzstan

    $0.3093

    Laos

    $0.0983

    Latvia

    $0.6229

    Lebanon

    $0.2432

    Lesotho

    $0.3849

    Liberia

    $0.6856

    Libya

    $0.4407

    Liechtenstein

    $0.4657

    Lithuania

    $0.6269

    Luxembourg

    $0.1289

    Macao

    $0.1136

    Macedonia

    $0.5550

    Madagascar

    $1.0065

    Malawi

    $0.5079

    Malaysia

    $0.0589

    Maldives

    $1.4856

    Mali

    $0.5388

    Malta

    $0.0954

    Marshall Islands

    $0.3874

    Martinique

    $0.2184

    Mauritania

    $0.7479

    Mauritius

    $0.1664

    Mayotte

    $0.6201

    Mexico

    $0.0442

    Micronesia

    $0.5927

    Moldova

    $0.4343

    Monaco

    $0.5507

    Mongolia

    $0.0843

    Montenegro

    $0.5333

    Montserrat

    $0.3988

    Morocco

    $0.6060

    Mozambique

    $0.3331

    Myanmar

    $0.3881

    Namibia

    $0.1571

    Nauru

    $4.8677

    Nepal

    $0.1859

    Netherlands

    $0.0732

    Netherlands Antilles

    $0.1596

    New Caledonia

    $3.0466

    New Zealand

    $0.1137

    Nicaragua

    $0.3217

    Niger

    $0.5398

    Nigeria

    $0.1246

    Niue

    $5.2211

    Norfolk Island

    $2.8889

    Northern Mariana Islands

    $0.0746

    Norway

    $0.0907

    Oman

    $0.4228

    Pakistan

    $0.1264

    Palau

    $0.4259

    Palestinian Territory

    $0.2649

    Panama

    $0.1598

    Papua New Guinea

    $1.1980

    Paraguay

    $0.1274

    Peru

    $0.2051

    Philippines

    $0.1934

    Poland

    $0.2012

    Portugal

    $0.2465

    Sao Tome and Principe

    $2.2306

    Puerto Rico

    $0.0488

    Qatar

    $0.2494

    Reunion

    $0.2248

    Romania

    $0.0845

    Russian Federation

    $0.4372

    Rwanda

    $0.4576

    San Marino

    $0.8589

    Saudi Arabia

    $0.1803

    Senegal

    $0.7566

    Serbia

    $0.5331

    Seychelles

    $1.0268

    Sierra Leone

    $0.7090

    Singapore

    $0.0470

    Slovakia

    $0.1349

    Slovenia

    $0.4342

    Solomon Islands

    $1.4850

    Somalia

    $0.8538

    South Africa

    $0.0993

    South Korea

    $0.0251

    South Sudan

    $0.5276

    Spain

    $0.1813

    Sri Lanka

    $0.2142

    Saint Helena

    $2.9084

    Saint Kitts

    $0.4202

    Saint Lucia

    $0.5015

    Saint-Martin (French part)

    $0.1789

    Saint Pierre and Miquelon

    $0.5081

    Saint Vincent and Grenadines

    $0.4289

    Suriname

    $1.9460

    Swaziland

    $0.2265

    Sweden

    $0.0287

    Switzerland

    $0.1144

    Taiwan

    $0.1201

    Tajikistan

    $0.3401

    Tanzania

    $0.5206

    Thailand

    $0.0699

    Togo

    $3.2199

    Tokelau

    $3.7356

    Tonga  

    $3.3423

    Trinidad and Tobago

    $0.3154

    Tunisia

    $1.2826

    Turkey

    $0.2241

    Turkmenistan

    $0.1907

    Turks and Caicos Islands

    $0.4538

    Tuvalu

    $4.7977

    Uganda

    $0.4873

    Ukraine

    $0.3488

    United Arab Emirates

    $0.2487

    United Kingdom

    $0.0301

    Uruguay

    $0.2220

    Virgin Islands

    $0.2651

    Uzbekistan

    $0.0858

    Vanuatu

    $3.7645

    Vatican City

    $0.0246

    Venezuela (Bolivarian Republic of)

    $0.3105

    Vietnam

    $0.1081

    Wallis and Futuna Islands

    $1.3930

    Samoa

    $4.5541

    Yemen

    $0.2659

    Zambia

    $0.5412

    Zimbabwe

    $0.5870

    Pricing Examples

    An end-customer calls using an Amazon Connect US toll-free number in the US East (N. Virginia) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.

    There are 3 separate charges that apply for this call:

    1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126

    2. There is the day charge for use of the US toll-free number. At $0.06 per day * 1 day = $0.06

    3. And there is an inbound call per minute charge for US toll-free numbers. At $0.012 per minute * 7 minutes = $0.084

    So the total for this call is $0.27 (plus applicable taxes, fees, and surcharges).

  • US West
  • Telephony Pricing Details

      Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD)

    Country

    Direct Inward Dial
    (DID)

    Toll Free

    Direct Inward Dial
    (DID)
    Toll Free

    United States of America
    $0.03

    $0.06

    $0.0030 $0.0120

    Austria

    $0.10

    $0.42 $0.0070
    $0.0414

    Belgium

    $0.10 $0.42 $0.0070 $0.0406

    Canada

    $0.06

    $0.42

    $0.0030

    $0.0200

    Czech Republic $0.10 $0.42 $0.0070 $0.0360
    Denmark $0.10 $0.42 $0.0070 $0.0261
    Finland $0.10 $0.42 $0.0070 $0.0659
    France $0.10 $0.42 $0.0070 $0.0237
    Germany $0.10 $0.42 $0.0070 $0.0387
    Greece $0.10 $0.42 $0.0070 $0.0686
    Ireland $0.10 $0.42 $0.0070 $0.0686
    Italy $0.10 $0.42 $0.0070 $0.1281

    Mexico

    $0.27

    $0.42

    $0.0070

    $0.1100

    Netherlands $0.10 $0.42 $0.0070 $0.0544
    Norway $0.16 $0.42 $0.0070 $0.0559
    Poland $0.10 $0.42 $0.0070 $0.0815
    Portugal $0.10 $0.42 $0.0070 $0.0283

    Slovakia

    $0.10

    $0.63

    $0.0070

    $0.1690

    Spain $0.10 $0.42 $0.0070 $0.0582
    Sweden $0.10 $0.42 $0.0070 $0.0399
    Switzerland $0.10 $0.42 $0.0070 $0.1312
    United Kingdom $0.05 $0.42 $0.0070 $0.0826

    Outbound Calls

    Destination Country

    Outbound Call Per Minute (USD)

    United States of America $0.0065

    Afghanistan

    $0.3324

    Albania

    $0.5894

    Algeria

    $0.5892

    American Samoa

    $0.0597

    Andorra

    $0.2074

    Angola

    $0.2388

    Anguilla

    $0.4558

    Antarctica

    $2.7830

    Antigua and Barbuda

    $0.4464

    Argentina

    $0.2306

    Armenia

    $0.3276

    Aruba

    $0.3068

    Ascension Island

    $4.0969

    Australia

    $0.0699

    Austria

    $0.2436

    Azerbaijan

    $0.5168

    Bahamas

    $0.2338

    Bahrain

    $0.1688

    Bangladesh

    $0.0429

    Barbados

    $0.4548

    Belarus

    $0.7027

    Belgium

    $0.1796

    Belize

    $0.3436

    Benin

    $0.5471

    Bermuda

    $0.1639

    Bhutan

    $0.1266

    Bolivia

    $0.2486

    Bosnia and Herzegovina

    $0.5351

    Botswana

    $0.3053

    Brazil

    $0.1428

    British Virgin Islands

    $0.4295

    Brunei Darussalam

    $0.0502

    Bulgaria

    $0.3660

    Burkina Faso

    $0.5220

    Burundi

    $0.7777

    Cambodia

    $0.0910

    Cameroon

    $0.4964

    Canada

    $0.0130

    Cape Verde

    $0.4557

    Cayman Islands

    $0.3287

    Central African Republic

    $0.9347

    Chad

    $0.9193

    Chile

    $0.1952

    China

    $0.0355

    Christmas Island

    $0.1833

    Cocos (Keeling) Islands

    $0.1833

    Colombia

    $0.0940

    Comoros

    $0.6124

    Congo (the)

    $0.7953

    Cook Islands

    $1.0935

    Costa Rica

    $0.0738

    Croatia

    $0.5393

    Cyprus

    $0.0542

    Czech Republic

    $0.0880

    Congo (the Democratic Republic of)

    $0.5817

    Denmark

    $0.0505

    Diego Garcia

    $2.0460

    Djibouti

    $0.5034

    Dominica

    $0.4162

    Dominican Republic

    $0.1181

    East Timor

    $1.3788

    Ecuador

    $0.2795

    Egypt

    $0.1655

    El Salvador

    $0.2414

    Equatorial Guinea

    $0.6753

    Eritrea

    $0.3719

    Estonia

    $0.4762

    Ethiopia

    $0.3625

    Faroe Islands

    $0.2377

    Falkland Islands (Malvinas)

    $3.2524

    Fiji

    $0.3413

    Finland

    $0.0755

    France

    $0.1436

    French Guiana

    $0.3507

    French Polynesia

    $0.4214

    Gabon

    $0.7151

    Gambia

    $0.9148

    Georgia

    $0.3539

    Germany

    $0.1889

    Ghana

    $0.3857

    Gibraltar

    $0.2337

    Greece

    $0.1105

    Greenland

    $0.7857

    Grenada

    $0.4355

    Guadeloupe

    $0.1279

    Guam

    $0.0556

    Guatemala

    $0.1918

    Guinea

    $0.7535

    Guinea

    $0.6945

    Guyana

    $0.3228

    Haiti

    $0.5328

    Honduras

    $0.2868

    Hong Kong

    $0.0302

    Hungary

    $0.0919

    Iceland

    $0.0512

    India

    $0.0463

    Indonesia

    $0.1588

    Iraq

    $0.3045

    Ireland

    $0.1279

    Isle of Man

    $7.1644

    Israel

    $0.1028

    Italy

    $0.2695

    Ivory Coast

    $0.6384

    Jamaica

    $0.3384

    Japan

    $0.1204

    Jordan

    $0.2117

    Kazakhstan

    $0.2203

    Kenya

    $0.2245

    Kiribati

    $4.9648

    Kuwait

    $0.1074

    Kyrgyzstan

    $0.3093

    Laos

    $0.0983

    Latvia

    $0.6229

    Lebanon

    $0.2432

    Lesotho

    $0.3849

    Liberia

    $0.6856

    Libya

    $0.4407

    Liechtenstein

    $0.4657

    Lithuania

    $0.6269

    Luxembourg

    $0.1289

    Macao

    $0.1136

    Macedonia

    $0.5550

    Madagascar

    $1.0065

    Malawi

    $0.5079

    Malaysia

    $0.0589

    Maldives

    $1.4856

    Mali

    $0.5388

    Malta

    $0.0954

    Marshall Islands

    $0.3874

    Martinique

    $0.2184

    Mauritania

    $0.7479

    Mauritius

    $0.1664

    Mayotte

    $0.6201

    Mexico

    $0.0442

    Micronesia

    $0.5927

    Moldova

    $0.4343

    Monaco

    $0.5507

    Mongolia

    $0.0843

    Montenegro

    $0.5333

    Montserrat

    $0.3988

    Morocco

    $0.6060

    Mozambique

    $0.3331

    Myanmar

    $0.3881

    Namibia

    $0.1571

    Nauru

    $4.8677

    Nepal

    $0.1859

    Netherlands

    $0.0732

    Netherlands Antilles

    $0.1596

    New Caledonia

    $3.0466

    New Zealand

    $0.1137

    Nicaragua

    $0.3217

    Niger

    $0.5398

    Nigeria

    $0.1246

    Niue

    $5.2211

    Norfolk Island

    $2.8889

    Northern Mariana Islands

    $0.0746

    Norway

    $0.0907

    Oman

    $0.4228

    Pakistan

    $0.1264

    Palau

    $0.4259

    Palestinian Territory

    $0.2649

    Panama

    $0.1598

    Papua New Guinea

    $1.1980

    Paraguay

    $0.1274

    Peru

    $0.2051

    Philippines

    $0.1934

    Poland

    $0.2012

    Portugal

    $0.2465

    Sao Tome and Principe

    $2.2306

    Puerto Rico

    $0.0488

    Qatar

    $0.2494

    Reunion

    $0.2248

    Romania

    $0.0845

    Russian Federation

    $0.4372

    Rwanda

    $0.4576

    San Marino

    $0.8589

    Saudi Arabia

    $0.1803

    Senegal

    $0.7566

    Serbia

    $0.5331

    Seychelles

    $1.0268

    Sierra Leone

    $0.7090

    Singapore

    $0.0470

    Slovakia

    $0.1349

    Slovenia

    $0.4342

    Solomon Islands

    $1.4850

    Somalia

    $0.8538

    South Africa

    $0.0993

    South Korea

    $0.0251

    South Sudan

    $0.5276

    Spain

    $0.1813

    Sri Lanka

    $0.2142

    Saint Helena

    $2.9084

    Saint Kitts

    $0.4202

    Saint Lucia

    $0.5015

    Saint-Martin (French part)

    $0.1789

    Saint Pierre and Miquelon

    $0.5081

    Saint Vincent and Grenadines

    $0.4289

    Suriname

    $1.9460

    Swaziland

    $0.2265

    Sweden

    $0.0287

    Switzerland

    $0.1144

    Taiwan

    $0.1201

    Tajikistan

    $0.3401

    Tanzania

    $0.5206

    Thailand

    $0.0699

    Togo

    $3.2199

    Tokelau

    $3.7356

    Tonga  

    $3.3423

    Trinidad and Tobago

    $0.3154

    Tunisia

    $1.2826

    Turkey

    $0.2241

    Turkmenistan

    $0.1907

    Turks and Caicos Islands

    $0.4538

    Tuvalu

    $4.7977

    Uganda

    $0.4873

    Ukraine

    $0.3488

    United Arab Emirates

    $0.2487

    United Kingdom

    $0.0301

    Uruguay

    $0.2220

    Virgin Islands

    $0.2651

    Uzbekistan

    $0.0858

    Vanuatu

    $3.7645

    Vatican City

    $0.0246

    Venezuela (Bolivarian Republic of)

    $0.3105

    Vietnam

    $0.1081

    Wallis and Futuna Islands

    $1.3930

    Samoa

    $4.5541

    Yemen

    $0.2659

    Zambia

    $0.5412

    Zimbabwe

    $0.5870

    Pricing Examples

    An end-customer calls using an Amazon Connect US toll-free number in the US West (Oregon) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.

    There are 3 separate charges that apply for this call:

    1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126

    2. There is the day charge for use of the US toll-free number. At $0.06 per day * 1 day = $0.06

    3. And there is an inbound call per minute charge for US toll-free numbers. At $0.012 per minute * 7 minutes = $0.084

    So the total for this call is $0.27 (plus applicable taxes, fees, and surcharges).

  • Asia Pacific
  • Telephony Pricing Details

      Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD)

    Country

    Direct Inward Dial
    (DID)

    Toll Free

    Direct Inward Dial
    (DID)
    Toll Free
    Australia

     $0.10

     $0.39

     $0.0050

     $0.0540

    Hong Kong

     $0.16

     $0.48

     $0.0104

     $0.0502

    Japan

     $0.13

     $0.48

     $0.0056

     $0.2114

    New Zealand

     $0.13

     $0.58

     $0.0050

     $0.2205

    United Kingdom

     $0.10

     $0.10

     $0.0040

     $0.0720

    United States of America

     $0.06

     $0.06

     $0.0040

     $0.0137

    Outbound Calls

    Destination Country

    Outbound Call Per Minute (USD)

    Afghanistan

     $0.6275

    Albania

     $0.6016

    Algeria

     $0.5812

    American Samoa

     $1.7356

    Andorra

     $0.2816

    Angola

     $0.4885

    Anguilla

     $0.6445

    Antarctica

     $2.3662

    Antigua and Barbuda

     $0.6333

    Argentina

     $0.2802

    Armenia

     $0.6214

    Aruba

     $0.6358

    Ascension Island

     $3.0703

    Australia

     $0.0500

    Austria

     $0.1834

    Azerbaijan

     $0.7029

    Bahamas

     $0.4768

    Bahrain

     $0.5428

    Bangladesh

     $0.4721

    Barbados

     $0.6374

    Belarus

     $0.5954

    Belgium

     $0.1434

    Belize

     $0.6517

    Benin

     $0.7204

    Bermuda

     $0.5420

    Bhutan

     $0.4907

    Bolivia

     $0.6237

    Bosnia and Herzegovina

     $0.5124

    Botswana

     $0.6535

    Brazil

     $0.1847

    British Virgin Islands

     $0.4380

    Brunei Darussalam

     $0.4735

    Bulgaria

     $0.2719

    Burkina Faso

     $0.7380

    Burundi

     $0.9264

    Cambodia

     $0.4927

    Cameroon

     $0.7039

    Canada

     $0.0168

    Cape Verde

     $1.0128

    Cayman Islands

     $0.6060

    Central African Republic

     $0.9176

    Chad

     $0.9721

    Chile

     $0.4612

    China

     $0.0411

    Colombia

     $0.2526

    Comoros

     $0.8661

    Congo (the Democratic Republic of the)

     $0.9807

    Cook Islands

     $2.3662

    Costa Rica

     $0.4463

    Croatia

     $0.2205

    Czech Republic

     $0.1189

    Denmark

     $0.0494

    Djibouti

     $0.8619

    Dominica

     $0.6316

    Dominican Republic

     $0.4621

    East Timor

     $1.8533

    Ecuador

     $0.5401

    Egypt

     $0.5124

    El Salvador

     $0.6176

    Equatorial Guinea

     $0.8743

    Eritrea

     $0.6636

    Estonia

     $0.2759

    Ethiopia

     $0.6767

    Falkland Islands (Malvinas)

     $2.3662

    Faroe Islands

     $0.5114

    Fiji

     $1.2107

    Finland

     $0.1308

    France

     $0.1133

    French Guiana

     $0.4604

    French Polynesia

     $1.2361

    Gabon

     $0.8139

    Gambia

     $0.8931

    Georgia

     $0.5506

    Germany

     $0.0562

    Gibraltar

     $0.3307

    Greece

     $0.1252

    Greenland

     $1.3490

    Grenada

     $0.6332

    Guadeloupe

     $0.4460

    Guam

     $1.1068

    Guatemala

     $0.5979

    Guinea

     $0.8678

    Guinea-Bissau

     $1.2879

    Guyana

     $0.6348

    Haiti

     $0.6777

    Honduras

     $0.6139

    Hong Kong

     $0.0428

    Hungary

     $0.0985

    Iceland

     $0.1928

    India $0.0297
    Indonesia $0.0731

    Iraq

     $0.8277

    Ireland

     $0.1197

    Israel

     $0.2462

    Italy

     $0.0651

    Ivory Coast

     $0.7522

    Jamaica

     $0.5279

    Japan

     $0.1203

    Jordan

     $0.5121

    Kazakhstan

     $0.4663

    Kenya

     $0.6308

    Kiribati

     $2.3662

    Kuwait

     $0.5601

    Kyrgyzstan

     $0.6279

    Laos

     $0.4001

    Latvia

     $0.2483

    Lebanon

     $0.5238

    Lesotho

     $0.8099

    Liberia

     $0.7835

    Libya

     $0.6357

    Liechtenstein

     $0.4150

    Lithuania

     $0.3428

    Luxembourg

     $0.1528

    Macao

     $0.4983

    Macedonia

     $0.5961

    Madagascar

     $1.0310

    Malawi

     $0.8767

    Malaysia

     $0.0731

    Maldives

     $2.0206

    Mali

     $0.7550

    Malta

     $0.1977

    Marshall Islands

     $1.2327

    Mauritania

     $0.9400

    Mauritius

     $0.6189

    Mayotte

     $0.5193

    Mexico

     $0.2440

    Micronesia

     $1.7034

    Moldova

     $1.0061

    Monaco

     $0.5619

    Mongolia

     $0.5608

    Montenegro

     $0.5414

    Montserrat

     $1.1179

    Morocco

     $0.6934

    Mozambique

     $0.6779

    Myanmar

     $0.5866

    Namibia

     $0.5821

    Nauru

     $2.3662

    Nepal

     $0.5245

    Netherlands

     $0.5902

    Netherlands Antilles

     $0.4072

    New Caledonia

     $1.1992

    New Zealand

     $0.0879

    Nicaragua

     $0.5843

    Niger

     $0.8664

    Niue

     $3.0703

    Norfolk Island

     $2.4802

    Northern Mariana Islands

     $1.6010

    Norway

     $0.0891

    Oman

     $0.6809

    Pakistan

     $0.4945

    Palau

     $1.7271

    Palestinian Territory

     $0.5301

    Panama

     $0.5913

    Papua New Guinea

     $1.4315

    Paraguay

     $0.4540

    Peru

     $0.4534

    Philippines

     $0.1673

    Poland

     $0.1217

    Portugal

     $0.2985

    Puerto Rico

     $0.1884

    Qatar

     $0.6221

    Reunion

     $1.0456

    Romania

     $0.0825

    Russian Federation

     $0.2104

    Rwanda

     $0.8136

    Saint Helena

     $2.9861

    Saint Kitts and Nevis

     $0.5340

    Saint Lucia

     $0.5350

    Saint Pierre and Miquelon

     $1.1909

    Saint Vincent and Grenadines

     $0.5350

    Saint-Martin (French part)

     $0.4792

    Samoa

     $1.0386

    San Marino

     $0.5670

    Sao Tome and Principe

     $2.3662

    Saudi Arabia

     $0.3838

    Senegal

     $0.6134

    Serbia

     $0.5707

    Seychelles

     $0.9984

    Sierra Leone

     $0.9052

    Singapore

     $0.1251

    Slovakia

     $0.1350

    Slovenia

     $0.3108

    Solomon Islands

     $2.0093

    Somalia

     $1.3467

    South Africa

     $0.1686

    South Korea

     $0.1326

    South Sudan

     $0.8237

    Spain $0.1191

    Sri Lanka

     $0.5367

    Suriname

     $0.6940

    Swaziland

     $0.6216

    Sweden $0.0494

    Switzerland

     $0.1144

    Taiwan

     $0.2511

    Tajikistan

     $0.6049

    Tanzania

     $0.6879

    Thailand

     $0.1050

    Togo

     $0.8380

    Tokelau

     $2.9861

    Tonga

     $1.7726

    Trinidad and Tobago

     $0.5057

    Tunisia

     $0.8742

    Turkey

     $0.2276

    Turkmenistan

     $0.5876

    Turks and Caicos Islands

     $0.6254

    Tuvalu

     $2.3662

    Uganda

     $0.8448

    Ukraine

     $0.3923

    United Arab Emirates

     $0.3741

    United Kingdom

     $0.0735

    United States of America

     $0.0142

    Uruguay

     $0.5005

    Uzbekistan

     $0.5551

    Vanuatu

     $1.9053

    Vietnam

     $0.1050

    Virgin Islands

     $0.4330

    Yemen

     $0.6113

    Zambia

     $0.7611

    Zimbabwe

     $0.6847

    Pricing Examples

    An end-customer calls using an Amazon Connect Australia Direct Inward Dial (DID) number in the Asia Pacific (Sydney) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.

    There are 3 separate charges that apply for this call:

    1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126

    2. There is the day charge for use of the Australia DID number. At $0.10 per day * 1 day = $0.10

    3. And there is an inbound call per minute charge for Australia DID numbers. At $0.0056 per minute * 7 minutes = $0.0392

    So the total for this call is $0.27 (plus applicable taxes, fees, and surcharges).

  • EU (Frankfurt)
  • Telephony Pricing Details

      Claimed Phone Numbers Per Day (USD)
    Per Minute Inbound Usage (USD)

    Country

    Direct Inward Dial (DID)

    Toll Free

    Direct Inward Dial (DID) Toll Free

    Austria

     $0.10

     $0.48

     $0.0041

     $0.0414

    Belgium

     $0.10

     $0.48

     $0.0040

     $0.0406

    Czech Republic

     $0.10

     $0.48

     $0.0050

     $0.0360

    Denmark

     $0.10

     $0.48

     $0.0040

     $0.0261

    Finland

     $0.10

     $0.23

     $0.0040

     $0.0659

    France

     $0.10

     $0.16

     $0.0040

     $0.0237

    Germany

     $0.10

     $0.13

     $0.0040

     $0.0387

    Greece

     $0.10

     $0.48

     $0.0061

     $0.0686

    Ireland

     $0.10

     $0.32

     $0.0040

     $0.0686

    Italy

     $0.10

     $0.32

     $0.0040

     $0.1281

    Netherlands

     $0.10

     $0.48

     $0.0040

     $0.0544

    Norway

     $0.10

     $0.48

     $0.0040

     $0.0359

    Poland

     $0.10

     $0.48

     $0.0050

     $0.0555

    Portugal

     $0.10

     $0.48

     $0.0040

     $0.0283

    Slovakia

     $0.10

     $0.48

     $0.0050

     $0.1374

    Spain

     $0.10

     $0.48

     $0.0040

     $0.0582

    Sweden

     $0.10

     $0.48

     $0.0040

     $0.0399

    Switzerland

     $0.10

     $0.48

     $0.0040

     $0.1490

    United Kingdom

     $0.10

     $0.10

     $0.0040

     $0.0300

    United States of America

     $0.06

     $0.06

     $0.0040

     $0.0137

     

    Outbound Calls

    Destination Country

    Outbound Call Per Minute (USD)

    Afghanistan

     $0.6275

    Albania

     $0.6016

    Algeria

     $0.5812

    American Samoa

     $1.7356

    Andorra

     $0.2816

    Angola

     $0.4885

    Anguilla

     $0.6445

    Antarctica

     $2.3662

    Antigua and Barbuda

     $0.6333

    Argentina

     $0.2802

    Armenia

     $0.6214

    Aruba

     $0.6358

    Ascension Island

     $3.0703

    Australia

     $0.0571

    Austria

     $0.0447

    Azerbaijan

     $0.7029

    Bahamas

     $0.4768

    Bahrain

     $0.5428

    Bangladesh

     $0.4721

    Barbados

     $0.6374

    Belarus

     $0.5954

    Belgium

     $0.1434

    Belize

     $0.6517

    Benin

     $0.7204

    Bermuda

     $0.5420

    Bhutan

     $0.4907

    Bolivia

     $0.6237

    Bosnia and Herzegovina

     $0.5124

    Botswana

     $0.6535

    Brazil

     $0.1847

    British Virgin Islands

     $0.4380

    Brunei Darussalam

     $0.4735

    Bulgaria

     $0.2719

    Burkina Faso

     $0.7380

    Burundi

     $0.9264

    Cambodia

     $0.4927

    Cameroon

     $0.7039

    Canada

     $0.0168

    Cape Verde

     $1.0128

    Cayman Islands

     $0.6060

    Central African Republic

     $0.9176

    Chad

     $0.9721

    Chile

     $0.4612

    China

     $0.0411

    Colombia

     $0.2526

    Comoros

     $0.8661

    Congo (the Democratic Republic of the)

     $0.9807

    Cook Islands

     $2.3662

    Costa Rica

     $0.4463

    Croatia

     $0.2205

    Czech Republic

     $0.1189

    Denmark

     $0.0494

    Djibouti

     $0.8619

    Dominica

     $0.6316

    Dominican Republic

     $0.4621

    East Timor

     $1.8533

    Ecuador

     $0.5401

    Egypt

     $0.5124

    El Salvador

     $0.6176

    Equatorial Guinea

     $0.8743

    Eritrea

     $0.6636

    Estonia

     $0.2759

    Ethiopia

     $0.6767

    Falkland Islands (Malvinas)

     $2.3662

    Faroe Islands

     $0.5114

    Fiji

     $1.2107

    Finland

     $0.1308

    France

     $0.0484

    French Guiana

     $0.4604

    French Polynesia

     $1.2361

    Gabon

     $0.8139

    Gambia

     $0.8931

    Georgia

     $0.5506

    Germany

     $0.0120

    Gibraltar

     $0.3307

    Greece

     $0.1252

    Greenland

     $1.3490

    Grenada

     $0.6332

    Guadeloupe

     $0.4460

    Guam

     $1.1068

    Guatemala

     $0.5979

    Guinea

     $0.8678

    Guinea-Bissau

     $1.2879

    Guyana

     $0.6348

    Haiti

     $0.6777

    Honduras

     $0.6139

    Hong Kong

     $0.0428

    Hungary

     $0.0985

    Iceland

     $0.1928

    India $0.0297
    Indonesia $0.0731

    Iraq

     $0.8277

    Ireland

     $0.0699

    Israel

     $0.2462

    Italy

     $0.0407

    Ivory Coast

     $0.7522

    Jamaica

     $0.5279

    Japan

     $0.0837

    Jordan

     $0.5121

    Kazakhstan

     $0.4663

    Kenya

     $0.6308

    Kiribati

     $2.3662

    Kuwait

     $0.5601

    Kyrgyzstan

     $0.6279

    Laos

     $0.4001

    Latvia

     $0.2483

    Lebanon

     $0.5238

    Lesotho

     $0.8099

    Liberia

     $0.7835

    Libya

     $0.6357

    Liechtenstein

     $0.4150

    Lithuania

     $0.3428

    Luxembourg

     $0.1528

    Macao

     $0.4983

    Macedonia

     $0.5961

    Madagascar

     $1.0310

    Malawi

     $0.8767

    Malaysia

     $0.0731

    Maldives

     $2.0206

    Mali

     $0.7550

    Malta

     $0.1977

    Marshall Islands

     $1.2327

    Mauritania

     $0.9400

    Mauritius

     $0.6189

    Mayotte

     $0.5193

    Mexico

     $0.0442

    Micronesia

     $1.7034

    Moldova

     $1.0061

    Monaco

     $0.5619

    Mongolia

     $0.5608

    Montenegro

     $0.5414

    Montserrat

     $1.1179

    Morocco

     $0.6934

    Mozambique

     $0.6779

    Myanmar

     $0.5866

    Namibia

     $0.5821

    Nauru

     $2.3662

    Nepal

     $0.5245

    Netherlands

     $0.0422

    Netherlands Antilles

     $0.4072

    New Caledonia

     $1.1992

    New Zealand

     $0.1984

    Nicaragua

     $0.5843

    Niger

     $0.8664

    Niue

     $3.0703

    Norfolk Island

     $2.4802

    Northern Mariana Islands

     $1.6010

    Norway

     $0.0891

    Oman

     $0.6809

    Pakistan

     $0.4945

    Palau

     $1.7271

    Palestinian Territory

     $0.5301

    Panama

     $0.5913

    Papua New Guinea

     $1.4315

    Paraguay

     $0.4540

    Peru

     $0.4534

    Philippines

     $0.1673

    Poland

     $0.1217

    Portugal

     $0.2985

    Puerto Rico

     $0.1884

    Qatar

     $0.6221

    Reunion

     $1.0456

    Romania

     $0.0825

    Russian Federation

     $0.2104

    Rwanda

     $0.8136

    Saint Helena

     $2.9861

    Saint Kitts and Nevis

     $0.5340

    Saint Lucia

     $0.5350

    Saint Pierre and Miquelon

     $1.1909

    Saint Vincent and Grenadines

     $0.5350

    Saint-Martin (French part)

     $0.4792

    Samoa

     $1.0386

    San Marino

     $0.5670

    Sao Tome and Principe

     $2.3662

    Saudi Arabia

     $0.3838

    Senegal

     $0.6134

    Serbia

     $0.5707

    Seychelles

     $0.9984

    Sierra Leone

     $0.9052

    Singapore

     $0.1251

    Slovakia

     $0.1350

    Slovenia

     $0.3108

    Solomon Islands

     $2.0093

    Somalia

     $1.3467

    South Africa

     $0.1686

    South Korea

     $0.1326

    South Sudan

     $0.8237

    Spain $0.0743

    Sri Lanka

     $0.5367

    Suriname

     $0.6940

    Swaziland

     $0.6216

    Sweden $0.0494

    Switzerland

     $0.1144

    Taiwan

     $0.2511

    Tajikistan

     $0.6049

    Tanzania

     $0.6879

    Thailand

     $0.1050

    Togo

     $0.8380

    Tokelau

     $2.9861

    Tonga

     $1.7726

    Trinidad and Tobago

     $0.5057

    Tunisia

     $0.8742

    Turkey

     $0.2276

    Turkmenistan

     $0.5876

    Turks and Caicos Islands

     $0.6254

    Tuvalu

     $2.3662

    Uganda

     $0.8448

    Ukraine

     $0.3923

    United Arab Emirates

     $0.3741

    United Kingdom

     $0.0158

    United States of America

     $0.0142

    Uruguay

     $0.5005

    Uzbekistan

     $0.5551

    Vanuatu

     $1.9053

    Vietnam

     $0.1050

    Virgin Islands

     $0.4330

    Yemen

     $0.6113

    Zambia

     $0.7611

    Zimbabwe

     $0.6847

    Pricing Examples

    An end-customer calls using an Amazon Connect German Direct Inward Dial (DID) number in the EU (Frankfut) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.

    There are 3 separate charges that apply for this call:

    1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126

    2. There is the day charge for use of the German DID number. At $0.10 per day * 1 day = $0.10

    3. And there is an inbound call per minute charge for German DID numbers. At $0.0040 per minute * 7 minutes = $0.0280

    So the total for this call is $0.25 (plus applicable taxes, fees, and surcharges).

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