Amazon Connect is a pay-as-you-go service. There are no required up-front payments, long-term commitments or minimum monthly fees. You pay by the minute for Amazon Connect usage plus any associated telephony services. Amazon Connect usage is determined by the minutes your end-customer is connected to the service. For telephony, you will select a direct inward dial (DID) phone number or toll-free phone number, and additional numbers can be added later. DID and toll-free phone numbers are charged on a per day basis, and there is a per minute charge for any calls based on the type of phone number for inbound calls, and the destination of outbound calls.

Amazon Connect offers DID and toll-free numbers in the US and more than 20 countries worldwide. To check for country specific pricing refer to the tables below. Taxes, surcharges and fees may also apply. For US customers, placing calls to countries outside of the US requires requesting a service limit increase.

For further inquiries, contact Amazon Connect sales.


As part of the AWS Free Tier, you can get started with Amazon Connect for free. After you deploy your initial Amazon Connect contact center, you receive 90 minutes per month of Amazon Connect service usage, a local direct inward dial (DID) number for the AWS region, 30 minutes per month of local (to the AWS region) inbound DID calls, 30 minutes per month of local (to the AWS region) outbound calls, and for US regions, a US toll-free number for use per month, and 30 minutes per month of US inbound toll-free calls.   

Create a Contact Center

Get started with Amazon Connect for free

Receive twelve months of access to the AWS Free Tier. This includes 90 minutes per month of Amazon Connect usage, a local direct inward dial (DID) number for the AWS region, 30 minutes per month of local (to the AWS region) inbound DID calls, 30 minutes per month of local (to the AWS region) outbound calls, and for US regions, a US toll-free number for use per month and 30 minutes per month of US inbound toll-free calls.

View AWS Free Tier Details »



Service usage
$0.018 per minute    

* Pricing example below

  Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD)

Country

Direct Inward Dial (DID)  

Toll Free  

Direct Inward Dial (DID)   Toll Free

United States of America
$0.03

$0.06

$0.003 $0.0120

Austria

$0.10

$0.42 $0.007
$0.0414

Belgium

$0.10 $0.42 $0.007 $0.0406

Canada

$0.06

$0.42

$0.003

$0.0200

Czech Republic $0.10 $0.42 $0.007 $0.036
Denmark $0.10 $0.42 $0.007 $0.0261
Finland $0.10 $0.42 $0.007 $0.0659
France $0.10 $0.42 $0.007 $0.0237
Germany $0.10 $0.42 $0.007 $0.0387
Greece $0.10 $0.42 $0.007 $0.0686
Ireland $0.10 $0.42 $0.007 $0.0686
Italy $0.10 $0.42 $0.007 $0.1281

Mexico

$0.27

$0.42

$0.007

$0.3212

Netherlands $0.10 $0.42 $0.007 $0.0544
Norway $0.16 $0.42 $0.007 $0.0559
Poland $0.10 $0.42 $0.007 $0.0815
Portugal $0.10 $0.42 $0.007 $0.0283

Slovakia

$0.10

$0.63

$0.007

$0.1690

Spain $0.10 $0.42 $0.007 $0.0582
Sweden $0.10 $0.42 $0.007 $0.0399
Switzerland $0.10 $0.42 $0.007 $0.1312
United Kingdom $0.05 $0.42 $0.007 $0.0826

Destination Country

 

Outbound Call Per Minute (USD)

United States of America $0.0065

Afghanistan

$0.3324

Albania

$0.5894

Algeria

$0.5892

American Samoa

$0.0597

Andorra

$0.2074

Angola

$0.2388

Anguilla

$0.4558

Antarctica

$2.7830

Antigua and Barbuda

$0.4464

Argentina

$0.2306

Armenia

$0.3276

Aruba

$0.3068

Ascension Island

$4.0969

Australia

$0.1772

Austria

$0.2436

Azerbaijan

$0.5168

Bahamas

$0.2338

Bahrain

$0.1688

Bangladesh

$0.0429

Barbados

$0.4548

Belarus

$0.7027

Belgium

$0.1796

Belize

$0.3436

Benin

$0.5471

Bermuda

$0.1639

Bhutan

$0.1266

Bolivia

$0.2486

Bosnia and Herzegovina

$0.5351

Botswana

$0.3053

Brazil

$0.1428

British Virgin Islands

$0.4295

Brunei Darussalam

$0.0502

Bulgaria

$0.3660

Burkina Faso

$0.5220

Burundi

$0.7777

Cambodia

$0.0910

Cameroon

$0.4964

Canada

$0.0497

Cape Verde

$0.4557

Cayman Islands

$0.3287

Central African Republic

$0.9347

Chad

$0.9193

Chile

$0.1952

China

$0.0355

Christmas Island

$0.1833

Cocos (Keeling) Islands

$0.1833

Colombia

$0.0940

Comoros

$0.6124

Congo (the)

$0.7953

Cook Islands

$1.0935

Costa Rica

$0.0738

Croatia

$0.5393

Cyprus

$0.0542

Czech Republic

$0.0880

Congo (the Democratic Republic of)

$0.5817

Denmark

$0.0505

Diego Garcia

$2.0460

Djibouti

$0.5034

Dominica

$0.4162

Dominican Republic

$0.1181

East Timor

$1.3788

Ecuador

$0.2795

Egypt

$0.1655

El Salvador

$0.2414

Equatorial Guinea

$0.6753

Eritrea

$0.3719

Estonia

$0.4762

Ethiopia

$0.3625

Faroe Islands

$0.2377

Falkland Islands (Malvinas)

$3.2524

Fiji

$0.3413

Finland

$0.0755

France

$0.1436

French Guiana

$0.3507

French Polynesia

$0.4214

Gabon

$0.7151

Gambia

$0.9148

Georgia

$0.3539

Germany

$0.1889

Ghana

$0.3857

Gibraltar

$0.2337

Greece

$0.1105

Greenland

$0.7857

Grenada

$0.4355

Guadeloupe

$0.1279

Guam

$0.0556

Guatemala

$0.1918

Guinea

$0.7535

Guinea

$0.6945

Guyana

$0.3228

Haiti

$0.5328

Honduras

$0.2868

Hong Kong

$0.0302

Hungary

$0.0919

Iceland

$0.0512

India

$0.0463

Indonesia

$0.1588

Iraq

$0.3045

Ireland

$0.1279

Isle of Man

$7.1644

Israel

$0.1028

Italy

$0.2695

Ivory Coast

$0.6384

Jamaica

$0.3384

Japan

$0.1204

Jordan

$0.2117

Kazakhstan

$0.2203

Kenya

$0.2245

Kiribati

$4.9648

Kuwait

$0.1074

Kyrgyzstan

$0.3093

Laos

$0.0983

Latvia

$0.6229

Lebanon

$0.2432

Lesotho

$0.3849

Liberia

$0.6856

Libya

$0.4407

Liechtenstein

$0.4657

Lithuania

$0.6269

Luxembourg

$0.1289

Macao

$0.1136

Macedonia

$0.5550

Madagascar

$1.0065

Malawi

$0.5079

Malaysia

$0.0589

Maldives

$1.4856

Mali

$0.5388

Malta

$0.0954

Marshall Islands

$0.3874

Martinique

$0.2184

Mauritania

$0.7479

Mauritius

$0.1664

Mayotte

$0.6201

Mexico

$0.0946

Micronesia

$0.5927

Moldova

$0.4343

Monaco

$0.5507

Mongolia

$0.0843

Montenegro

$0.5333

Montserrat

$0.3988

Morocco

$0.6060

Mozambique

$0.3331

Myanmar

$0.3881

Namibia

$0.1571

Nauru

$4.8677

Nepal

$0.1859

Netherlands

$0.0732

Netherlands Antilles

$0.1596

New Caledonia

$3.0466

New Zealand

$0.1137

Nicaragua

$0.3217

Niger

$0.5398

Nigeria

$0.1246

Niue

$5.2211

Norfolk Island

$2.8889

Northern Mariana Islands

$0.0746

Norway

$0.0907

Oman

$0.4228

Pakistan

$0.1264

Palau

$0.4259

Palestinian Territory

$0.2649

Panama

$0.1598

Papua New Guinea

$1.1980

Paraguay

$0.1274

Peru

$0.2051

Philippines

$0.1934

Poland

$0.2012

Portugal

$0.2465

Sao Tome and Principe

$2.2306

Puerto Rico

$0.0488

Qatar

$0.2494

Reunion

$0.2248

Romania

$0.0845

Russian Federation

$0.4372

Rwanda

$0.4576

San Marino

$0.8589

Saudi Arabia

$0.1803

Senegal

$0.7566

Serbia

$0.5331

Seychelles

$1.0268

Sierra Leone

$0.7090

Singapore

$0.0470

Slovakia

$0.1349

Slovenia

$0.4342

Solomon Islands

$1.4850

Somalia

$0.8538

South Africa

$0.0993

South Korea

$0.0251

South Sudan

$0.5276

Spain

$0.1813

Sri Lanka

$0.2142

Saint Helena

$2.9084

Saint Kitts

$0.4202

Saint Lucia

$0.5015

Saint-Martin (French part)

$0.1789

Saint Pierre and Miquelon

$0.5081

Saint Vincent and Grenadines

$0.4289

Suriname

$1.9460

Swaziland

$0.2265

Sweden

$0.0287

Switzerland

$0.9716

Taiwan

$0.1201

Tajikistan

$0.3401

Tanzania

$0.5206

Thailand

$0.0699

Togo

$3.2199

Tokelau

$3.7356

Tonga  

$3.3423

Trinidad and Tobago

$0.3154

Tunisia

$1.2826

Turkey

$0.2241

Turkmenistan

$0.1907

Turks and Caicos Islands

$0.4538

Tuvalu

$4.7977

Uganda

$0.4873

Ukraine

$0.3488

United Arab Emirates

$0.2487

United Kingdom

$0.1862

Uruguay

$0.2220

Virgin Islands

$0.2651

Uzbekistan

$0.0858

Vanuatu

$3.7645

Vatican City

$0.0246

Venezuela (Bolivarian Republic of)

$0.3105

Vietnam

$0.1081

Wallis and Futuna Islands

$1.3930

Samoa

$4.5541

Yemen

$0.2659

Zambia

$0.5412

Zimbabwe

$0.5870


An end-customer calls using an Amazon Connect US toll-free number in the US East (N. Virginia) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.

There are 3 separate charges that apply for this call:

1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126

2. There is the day charge for use of the US toll-free number. At $0.06 per day * 1 day = $0.06

3. And there is an inbound call per minute charge for US toll-free numbers. At $0.012 per minute * 7 minutes = $0.084

So the total for this call is $0.27 (plus applicable taxes, fees, and surcharges).

  Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD)

Country

Direct Inward Dial (DID)

Toll Free

Direct Inward Dial (DID) Toll Free
Australia

 $0.10

 $0.39

 $0.0056

 $0.0605

Hong Kong

 $0.16

 $0.48

 $0.0104

 $0.0502

Japan

 $0.13

 $0.48

 $0.0056

 $0.2114

New Zealand

 $0.13

 $0.58

 $0.0273

 $0.4985

United Kingdom

 $0.10

 $0.10

 $0.0040

 $0.0720

United States of America

 $0.06

 $0.06

 $0.0040

 $0.0137


Destination Country

Outbound Call Per Minute (USD)

Afghanistan

 $0.6275

Albania

 $0.6016

Algeria

 $0.5812

American Samoa

 $1.7356

Andorra

 $0.2816

Angola

 $0.4885

Anguilla

 $0.6445

Antarctica

 $2.3662

Antigua and Barbuda

 $0.6333

Argentina

 $0.2802

Armenia

 $0.6214

Aruba

 $0.6358

Ascension Island

 $3.0703

Australia

 $0.0571

Austria

 $0.1834

Azerbaijan

 $0.7029

Bahamas

 $0.4768

Bahrain

 $0.5428

Bangladesh

 $0.4721

Barbados

 $0.6374

Belarus

 $0.5954

Belgium

 $0.1434

Belize

 $0.6517

Benin

 $0.7204

Bermuda

 $0.5420

Bhutan

 $0.4907

Bolivia

 $0.6237

Bosnia and Herzegovina

 $0.5124

Botswana

 $0.6535

Brazil

 $0.1847

British Virgin Islands

 $0.4380

Brunei Darussalam

 $0.4735

Bulgaria

 $0.2719

Burkina Faso

 $0.7380

Burundi

 $0.9264

Cambodia

 $0.4927

Cameroon

 $0.7039

Canada

 $0.0168

Cape Verde

 $1.0128

Cayman Islands

 $0.6060

Central African Republic

 $0.9176

Chad

 $0.9721

Chile

 $0.4612

China

 $0.0411

Colombia

 $0.2526

Comoros

 $0.8661

Congo (the Democratic Republic of the)

 $0.9807

Cook Islands

 $2.3662

Costa Rica

 $0.4463

Croatia

 $0.2205

Czech Republic

 $0.1189

Denmark

 $0.0494

Djibouti

 $0.8619

Dominica

 $0.6316

Dominican Republic

 $0.4621

East Timor

 $1.8533

Ecuador

 $0.5401

Egypt

 $0.5124

El Salvador

 $0.6176

Equatorial Guinea

 $0.8743

Eritrea

 $0.6636

Estonia

 $0.2759

Ethiopia

 $0.6767

Falkland Islands (Malvinas)

 $2.3662

Faroe Islands

 $0.5114

Fiji

 $1.2107

Finland

 $0.1308

France

 $0.1133

French Guiana

 $0.4604

French Polynesia

 $1.2361

Gabon

 $0.8139

Gambia

 $0.8931

Georgia

 $0.5506

Germany

 $0.0562

Gibraltar

 $0.3307

Greece

 $0.1252

Greenland

 $1.3490

Grenada

 $0.6332

Guadeloupe

 $0.4460

Guam

 $1.1068

Guatemala

 $0.5979

Guinea

 $0.8678

Guinea-Bissau

 $1.2879

Guyana

 $0.6348

Haiti

 $0.6777

Honduras

 $0.6139

Hong Kong

 $0.0428

Hungary

 $0.0985

Iceland

 $0.1928

Iraq

 $0.8277

Ireland

 $0.1197

Israel

 $0.2462

Italy

 $0.0651

Ivory Coast

 $0.7522

Jamaica

 $0.5279

Japan

 $0.1203

Jordan

 $0.5121

Kazakhstan

 $0.4663

Kenya

 $0.6308

Kiribati

 $2.3662

Kuwait

 $0.5601

Kyrgyzstan

 $0.6279

Laos

 $0.4001

Latvia

 $0.2483

Lebanon

 $0.5238

Lesotho

 $0.8099

Liberia

 $0.7835

Libya

 $0.6357

Liechtenstein

 $0.4150

Lithuania

 $0.3428

Luxembourg

 $0.1528

Macao

 $0.4983

Macedonia

 $0.5961

Madagascar

 $1.0310

Malawi

 $0.8767

Malaysia

 $0.1980

Maldives

 $2.0206

Mali

 $0.7550

Malta

 $0.1977

Marshall Islands

 $1.2327

Mauritania

 $0.9400

Mauritius

 $0.6189

Mayotte

 $0.5193

Mexico

 $0.2440

Micronesia

 $1.7034

Moldova

 $1.0061

Monaco

 $0.5619

Mongolia

 $0.5608

Montenegro

 $0.5414

Montserrat

 $1.1179

Morocco

 $0.6934

Mozambique

 $0.6779

Myanmar

 $0.5866

Namibia

 $0.5821

Nauru

 $2.3662

Nepal

 $0.5245

Netherlands

 $0.5902

Netherlands Antilles

 $0.4072

New Caledonia

 $1.1992

New Zealand

 $0.1984

Nicaragua

 $0.5843

Niger

 $0.8664

Niue

 $3.0703

Norfolk Island

 $2.4802

Northern Mariana Islands

 $1.6010

Norway

 $0.0891

Oman

 $0.6809

Pakistan

 $0.4945

Palau

 $1.7271

Palestinian Territory

 $0.5301

Panama

 $0.5913

Papua New Guinea

 $1.4315

Paraguay

 $0.4540

Peru

 $0.4534

Philippines

 $0.3443

Poland

 $0.1217

Portugal

 $0.2985

Puerto Rico

 $0.1884

Qatar

 $0.6221

Reunion

 $1.0456

Romania

 $0.0825

Russian Federation

 $0.2104

Rwanda

 $0.8136

Saint Helena

 $2.9861

Saint Kitts and Nevis

 $0.5340

Saint Lucia

 $0.5350

Saint Pierre and Miquelon

 $1.1909

Saint Vincent and Grenadines

 $0.5350

Saint-Martin (French part)

 $0.4792

Samoa

 $1.0386

San Marino

 $0.5670

Sao Tome and Principe

 $2.3662

Saudi Arabia

 $0.3838

Senegal

 $0.6134

Serbia

 $0.5707

Seychelles

 $0.9984

Sierra Leone

 $0.9052

Singapore

 $0.1251

Slovakia

 $0.1350

Slovenia

 $0.3108

Solomon Islands

 $2.0093

Somalia

 $1.3467

South Africa

 $0.1686

South Korea

 $0.1326

South Sudan

 $0.8237

Sri Lanka

 $0.5367

Suriname

 $0.6940

Swaziland

 $0.6216

Switzerland

 $0.3507

Taiwan

 $0.2511

Tajikistan

 $0.6049

Tanzania

 $0.6879

Thailand

 $0.3503

Togo

 $0.8380

Tokelau

 $2.9861

Tonga

 $1.7726

Trinidad and Tobago

 $0.5057

Tunisia

 $0.8742

Turkey

 $0.2276

Turkmenistan

 $0.5876

Turks and Caicos Islands

 $0.6254

Tuvalu

 $2.3662

Uganda

 $0.8448

Ukraine

 $0.3923

United Arab Emirates

 $0.3741

United Kingdom

 $0.0735

United States of America

 $0.0142

Uruguay

 $0.5005

Uzbekistan

 $0.5551

Vanuatu

 $1.9053

Vietnam

 $0.4984

Virgin Islands

 $0.4330

Yemen

 $0.6113

Zambia

 $0.7611

Zimbabwe

 $0.6847


An end-customer calls using an Amazon Connect Australia Direct Inward Dial (DID) number in the Asia Pacific (Sydney) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.

There are 3 separate charges that apply for this call:

1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126

2. There is the day charge for use of the Australia DID number. At $0.10 per day * 1 day = $0.10

3. And there is an inbound call per minute charge for Australia DID numbers. At $0.0056 per minute * 7 minutes = $0.0392

So the total for this call is $0.27 (plus applicable taxes, fees, and surcharges).

  Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD)

Country

Direct Inward Dial (DID)

Toll Free

Direct Inward Dial (DID) Toll Free

Austria

 $0.10

 $0.48

 $0.0041

 $0.1979

Belgium

 $0.10

 $0.48

 $0.0040

 $0.2847

Czech Republic

 $0.10

 $0.48

 $0.0050

 $0.1962

Denmark

 $0.10

 $0.48

 $0.0040

 $0.2643

Finland

 $0.10

 $0.23

 $0.0040

 $0.1965

France

 $0.10

 $0.16

 $0.0040

 $0.0636

Germany

 $0.10

 $0.13

 $0.0040

 $0.3417

Greece

 $0.10

 $0.48

 $0.0061

 $0.2485

Ireland

 $0.10

 $0.32

 $0.0040

 $0.4872

Italy

 $0.10

 $0.32

 $0.0040

 $0.2998

Netherlands

 $0.10

 $0.48

 $0.0040

 $0.3858

Norway

 $0.10

 $0.48

 $0.0040

 $0.0359

Poland

 $0.10

 $0.48

 $0.0050

 $0.0555

Portugal

 $0.10

 $0.48

 $0.0040

 $0.3300

Slovakia

 $0.10

 $0.48

 $0.0050

 $0.1374

Spain

 $0.10

 $0.48

 $0.0040

 $0.2661

Sweden

 $0.10

 $0.48

 $0.0040

 $0.0792

Switzerland

 $0.10

 $0.48

 $0.0040

 $0.1490

United Kingdom

 $0.10

 $0.10

 $0.0040

 $0.0720

United States of America

 $0.06

 $0.06

 $0.0040

 $0.0137


Destination Country

Outbound Call Per Minute (USD)

Afghanistan

 $0.6275

Albania

 $0.6016

Algeria

 $0.5812

American Samoa

 $1.7356

Andorra

 $0.2816

Angola

 $0.4885

Anguilla

 $0.6445

Antarctica

 $2.3662

Antigua and Barbuda

 $0.6333

Argentina

 $0.2802

Armenia

 $0.6214

Aruba

 $0.6358

Ascension Island

 $3.0703

Australia

 $0.0571

Austria

 $0.1834

Azerbaijan

 $0.7029

Bahamas

 $0.4768

Bahrain

 $0.5428

Bangladesh

 $0.4721

Barbados

 $0.6374

Belarus

 $0.5954

Belgium

 $0.1434

Belize

 $0.6517

Benin

 $0.7204

Bermuda

 $0.5420

Bhutan

 $0.4907

Bolivia

 $0.6237

Bosnia and Herzegovina

 $0.5124

Botswana

 $0.6535

Brazil

 $0.1847

British Virgin Islands

 $0.4380

Brunei Darussalam

 $0.4735

Bulgaria

 $0.2719

Burkina Faso

 $0.7380

Burundi

 $0.9264

Cambodia

 $0.4927

Cameroon

 $0.7039

Canada

 $0.0168

Cape Verde

 $1.0128

Cayman Islands

 $0.6060

Central African Republic

 $0.9176

Chad

 $0.9721

Chile

 $0.4612

China

 $0.0411

Colombia

 $0.2526

Comoros

 $0.8661

Congo (the Democratic Republic of the)

 $0.9807

Cook Islands

 $2.3662

Costa Rica

 $0.4463

Croatia

 $0.2205

Czech Republic

 $0.1189

Denmark

 $0.0494

Djibouti

 $0.8619

Dominica

 $0.6316

Dominican Republic

 $0.4621

East Timor

 $1.8533

Ecuador

 $0.5401

Egypt

 $0.5124

El Salvador

 $0.6176

Equatorial Guinea

 $0.8743

Eritrea

 $0.6636

Estonia

 $0.2759

Ethiopia

 $0.6767

Falkland Islands (Malvinas)

 $2.3662

Faroe Islands

 $0.5114

Fiji

 $1.2107

Finland

 $0.1308

France

 $0.1133

French Guiana

 $0.4604

French Polynesia

 $1.2361

Gabon

 $0.8139

Gambia

 $0.8931

Georgia

 $0.5506

Germany

 $0.0562

Gibraltar

 $0.3307

Greece

 $0.1252

Greenland

 $1.3490

Grenada

 $0.6332

Guadeloupe

 $0.4460

Guam

 $1.1068

Guatemala

 $0.5979

Guinea

 $0.8678

Guinea-Bissau

 $1.2879

Guyana

 $0.6348

Haiti

 $0.6777

Honduras

 $0.6139

Hong Kong

 $0.0428

Hungary

 $0.0985

Iceland

 $0.1928

Iraq

 $0.8277

Ireland

 $0.1197

Israel

 $0.2462

Italy

 $0.0651

Ivory Coast

 $0.7522

Jamaica

 $0.5279

Japan

 $0.1203

Jordan

 $0.5121

Kazakhstan

 $0.4663

Kenya

 $0.6308

Kiribati

 $2.3662

Kuwait

 $0.5601

Kyrgyzstan

 $0.6279

Laos

 $0.4001

Latvia

 $0.2483

Lebanon

 $0.5238

Lesotho

 $0.8099

Liberia

 $0.7835

Libya

 $0.6357

Liechtenstein

 $0.4150

Lithuania

 $0.3428

Luxembourg

 $0.1528

Macao

 $0.4983

Macedonia

 $0.5961

Madagascar

 $1.0310

Malawi

 $0.8767

Malaysia

 $0.1980

Maldives

 $2.0206

Mali

 $0.7550

Malta

 $0.1977

Marshall Islands

 $1.2327

Mauritania

 $0.9400

Mauritius

 $0.6189

Mayotte

 $0.5193

Mexico

 $0.2440

Micronesia

 $1.7034

Moldova

 $1.0061

Monaco

 $0.5619

Mongolia

 $0.5608

Montenegro

 $0.5414

Montserrat

 $1.1179

Morocco

 $0.6934

Mozambique

 $0.6779

Myanmar

 $0.5866

Namibia

 $0.5821

Nauru

 $2.3662

Nepal

 $0.5245

Netherlands

 $0.5902

Netherlands Antilles

 $0.4072

New Caledonia

 $1.1992

New Zealand

 $0.1984

Nicaragua

 $0.5843

Niger

 $0.8664

Niue

 $3.0703

Norfolk Island

 $2.4802

Northern Mariana Islands

 $1.6010

Norway

 $0.0891

Oman

 $0.6809

Pakistan

 $0.4945

Palau

 $1.7271

Palestinian Territory

 $0.5301

Panama

 $0.5913

Papua New Guinea

 $1.4315

Paraguay

 $0.4540

Peru

 $0.4534

Philippines

 $0.3443

Poland

 $0.1217

Portugal

 $0.2985

Puerto Rico

 $0.1884

Qatar

 $0.6221

Reunion

 $1.0456

Romania

 $0.0825

Russian Federation

 $0.2104

Rwanda

 $0.8136

Saint Helena

 $2.9861

Saint Kitts and Nevis

 $0.5340

Saint Lucia

 $0.5350

Saint Pierre and Miquelon

 $1.1909

Saint Vincent and Grenadines

 $0.5350

Saint-Martin (French part)

 $0.4792

Samoa

 $1.0386

San Marino

 $0.5670

Sao Tome and Principe

 $2.3662

Saudi Arabia

 $0.3838

Senegal

 $0.6134

Serbia

 $0.5707

Seychelles

 $0.9984

Sierra Leone

 $0.9052

Singapore

 $0.1251

Slovakia

 $0.1350

Slovenia

 $0.3108

Solomon Islands

 $2.0093

Somalia

 $1.3467

South Africa

 $0.1686

South Korea

 $0.1326

South Sudan

 $0.8237

Sri Lanka

 $0.5367

Suriname

 $0.6940

Swaziland

 $0.6216

Switzerland

 $0.3507

Taiwan

 $0.2511

Tajikistan

 $0.6049

Tanzania

 $0.6879

Thailand

 $0.3503

Togo

 $0.8380

Tokelau

 $2.9861

Tonga

 $1.7726

Trinidad and Tobago

 $0.5057

Tunisia

 $0.8742

Turkey

 $0.2276

Turkmenistan

 $0.5876

Turks and Caicos Islands

 $0.6254

Tuvalu

 $2.3662

Uganda

 $0.8448

Ukraine

 $0.3923

United Arab Emirates

 $0.3741

United Kingdom

 $0.0735

United States of America

 $0.0142

Uruguay

 $0.5005

Uzbekistan

 $0.5551

Vanuatu

 $1.9053

Vietnam

 $0.4984

Virgin Islands

 $0.4330

Yemen

 $0.6113

Zambia

 $0.7611

Zimbabwe

 $0.6847


An end-customer calls using an Amazon Connect German Direct Inward Dial (DID) number in the EU (Frankfut) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.

There are 3 separate charges that apply for this call:

1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126

2. There is the day charge for use of the German DID number. At $0.10 per day * 1 day = $0.10

3. And there is an inbound call per minute charge for German DID numbers. At $0.0040 per minute * 7 minutes = $0.0280

So the total for this call is $0.25 (plus applicable taxes, fees, and surcharges).