Amazon Connect is a pay-as-you-go service. There are no required up-front payments, long-term commitments or minimum monthly fees. You pay by the minute for Amazon Connect usage plus any associated telephony services. Amazon Connect usage is determined by the minutes your end-customer is connected to the service. For telephony, you will select a direct inward dial (DID) phone number or toll-free phone number, and additional numbers can be added later. DID and toll-free phone numbers are charged on a per day basis, and there is a per minute charge for any calls based on the type of phone number for inbound calls, and the destination of outbound calls.
Amazon Connect offers DID and toll-free numbers in the US and 18 countries throughout Europe. To check for country specific pricing refer to the tables below. Taxes, surcharges and fees may also apply. For US customers, placing calls to countries outside of the US requires requesting a service limit increase.
Amazon Connect is available from the US East (N. Virginia) AWS region.
For further inquiries, contact Amazon Connect sales.
As part of the AWS Free Usage Tier, you can get started with Amazon Connect for free. After you deploy your initial Amazon Connect contact center, you receive 90 minutes of service usage, a DID number and a toll-free number, 30 minutes of inbound DID calls, 30 minutes of inbound toll-free calls and 30 minutes of outbound calls per month for one year.
Create a Contact Center
Get started with Amazon Connect for freeReceive twelve months of access to the AWS Free Tier and enjoy 90 minutes of Amazon Connect usage, a direct inward dial (DID) number and a toll-free number, 30 minutes of inbound DID calls, 30 minutes of inbound toll-free calls and 30 minutes of outbound calls per month for one year.
| Service usage |
$0.018 per minute |
* Pricing example below
| COUNTRY |
PHONE NUMBER TYPE | USAGE | ||
Direct Inward Dial (DID) Per Day (USD) |
Toll Free Per Day (USD) |
Direct Inward Dial (DID) INBOUND Call Per Minute (USD) |
Toll Free INBOUND Call Per Minute (USD) |
|
US |
$0.03 |
$0.06 |
$0.003 |
$0.012 |
Austria |
$0.10 |
$0.42 |
$0.0007 |
$0.0414 |
Belgium |
$0.10 |
$0.42 |
$0.0007 |
$0.0406 |
Czech Republic |
$0.10 |
$0.42 |
$0.0007 |
$0.036 |
Denmark |
$0.10 |
$0.42 |
$0.0007 |
$0.0261 |
Finland |
$0.10 |
$0.42 |
$0.0007 |
$0.0659 |
France |
$0.10 |
$0.42 |
$0.0007 |
$0.0237 |
Germany |
$0.10 |
$0.42 |
$0.0007 |
$0.0387 |
Greece |
$0.10 |
$0.42 |
$0.0007 |
$0.0269 |
Ireland |
$0.10 |
$0.42 |
$0.0007 |
$0.0686 |
Italy |
$0.10 |
$0.42 |
$0.0007 |
$0.1281 |
Netherlands |
$0.10 |
$0.42 |
$0.0007 |
$0.0544 |
Norway |
$0.16 |
$0.42 |
$0.0007 |
$0.0559 |
Poland |
$0.10 |
$0.42 |
$0.0007 |
$0.0815 |
Portugal |
$0.10 |
$0.42 |
$0.0007 |
$0.0283 |
Spain |
$0.10 |
$0.42 |
$0.0007 |
$0.0582 |
Sweden |
$0.10 |
$0.42 |
$0.0007 |
$0.0399 |
Switzerland |
$0.10 |
$0.42 |
$0.0007 |
$0.1312 |
United Kingdom |
$0.05 |
$0.42 |
$0.0007 |
$0.0826 |
| DESTINATION COUNTRY |
OUTBOUND CALL Per Minute (USD) |
| United States | $0.0065 |
Afghanistan |
$0.3324 |
Albania |
$0.5894 |
Algeria |
$0.5892 |
American Samoa |
$0.0597 |
Andorra |
$0.2074 |
Angola |
$0.2388 |
Anguilla |
$0.4558 |
Antarctica |
$2.7830 |
Antigua and Barbuda |
$0.4464 |
Argentina |
$0.2306 |
Armenia |
$0.3276 |
Aruba |
$0.3068 |
Ascension Island |
$4.0969 |
Australia |
$0.1772 |
Austria |
$0.2436 |
Azerbaijan |
$0.5168 |
Bahamas |
$0.2338 |
Bahrain |
$0.1688 |
Bangladesh |
$0.0429 |
Barbados |
$0.4548 |
Belarus |
$0.7027 |
Belgium |
$0.1796 |
Belize |
$0.3436 |
Benin |
$0.5471 |
Bermuda |
$0.1639 |
Bhutan |
$0.1266 |
Bolivia |
$0.2486 |
Bosnia & Herzegovina |
$0.5351 |
Botswana |
$0.3053 |
Brazil |
$0.1428 |
British Virgin Islands |
$0.4295 |
Brunei |
$0.0502 |
Bulgaria |
$0.3660 |
Burkina Faso |
$0.5220 |
Burundi |
$0.7777 |
Cambodia |
$0.0910 |
Cameroon |
$0.4964 |
Canada |
$0.0497 |
Cape Verde Islands |
$0.4557 |
Cayman Islands |
$0.3287 |
Central African Republic |
$0.9347 |
Chad |
$0.9193 |
Chile |
$0.1952 |
China |
$0.0355 |
Christmas Islands |
$0.1833 |
Cocos Islands |
$0.1833 |
Colombia |
$0.0940 |
Comoros |
$0.6124 |
Congo |
$0.7953 |
Cook Islands |
$1.0935 |
Costa Rica |
$0.0738 |
Croatia |
$0.5393 |
Cyprus |
$0.0542 |
Czech Republic |
$0.0880 |
Dem. Rep. Congo |
$0.5817 |
Denmark |
$0.0505 |
Diego Garcia |
$2.0460 |
Djibouti |
$0.5034 |
Dominica |
$0.4162 |
Dominican Republic |
$0.1181 |
East Timor |
$1.3788 |
Ecuador |
$0.2795 |
Egypt |
$0.1655 |
El Salvador |
$0.2414 |
Equatorial Guinea |
$0.6753 |
Eritrea |
$0.3719 |
Estonia |
$0.4762 |
Ethiopia |
$0.3625 |
Faeroe Islands |
$0.2377 |
Falkland Islands |
$3.2524 |
Fiji Islands |
$0.3413 |
Finland |
$0.0755 |
France |
$0.1436 |
French Guiana |
$0.3507 |
French Polynesia |
$0.4214 |
Gabon |
$0.7151 |
Gambia |
$0.9148 |
Georgia |
$0.3539 |
Germany |
$0.1889 |
Ghana |
$0.3857 |
Gibraltar |
$0.2337 |
Greece |
$0.1105 |
Greenland |
$0.7857 |
Grenada |
$0.4355 |
Guadeloupe |
$0.1279 |
Guam |
$0.0556 |
Guatemala |
$0.1918 |
Guinea |
$0.7535 |
Guinea Bissau |
$0.6945 |
Guyana |
$0.3228 |
Haiti |
$0.5328 |
Honduras |
$0.2868 |
Hong Kong |
$0.0302 |
Hungary |
$0.0919 |
Iceland |
$0.0512 |
India |
$0.0463 |
Indonesia |
$0.1588 |
Iraq |
$0.3045 |
Ireland |
$0.1279 |
Isle of Man |
$7.1644 |
Israel |
$0.1028 |
Italy |
$0.2695 |
Ivory Coast |
$0.6384 |
Jamaica |
$0.3384 |
Japan |
$0.1204 |
Jordan |
$0.2117 |
Kazakhstan |
$0.2203 |
Kenya |
$0.2245 |
Kiribati |
$4.9648 |
Kuwait |
$0.1074 |
Kyrgyzstan |
$0.3093 |
Laos |
$0.0983 |
Latvia |
$0.6229 |
Lebanon |
$0.2432 |
Lesotho |
$0.3849 |
Liberia |
$0.6856 |
Libya |
$0.4407 |
Liechtenstein |
$0.4657 |
Lithuania |
$0.6269 |
Luxembourg |
$0.1289 |
Macau |
$0.1136 |
Macedonia |
$0.5550 |
Madagascar |
$1.0065 |
Malawi |
$0.5079 |
Malaysia |
$0.0589 |
Maldives |
$1.4856 |
Mali |
$0.5388 |
Malta |
$0.0954 |
Marshall Islands |
$0.3874 |
Martinique |
$0.2184 |
Mauritania |
$0.7479 |
Mauritius |
$0.1664 |
Mayotte Island |
$0.6201 |
Mexico |
$0.0946 |
Micronesia |
$0.5927 |
Moldova |
$0.4343 |
Monaco |
$0.5507 |
Mongolia |
$0.0843 |
Montenegro |
$0.5333 |
Montserrat |
$0.3988 |
Morocco |
$0.6060 |
Mozambique |
$0.3331 |
Myanmar |
$0.3881 |
Namibia |
$0.1571 |
Nauru |
$4.8677 |
Nepal |
$0.1859 |
Netherlands |
$0.0732 |
Netherlands Antilles |
$0.1596 |
New Caledonia |
$3.0466 |
New Zealand |
$0.1137 |
Nicaragua |
$0.3217 |
Niger |
$0.5398 |
Nigeria |
$0.1246 |
Niue |
$5.2211 |
Norfolk Island |
$2.8889 |
Northern Marianas |
$0.0746 |
Norway |
$0.0907 |
Oman |
$0.4228 |
Pakistan |
$0.1264 |
Palau |
$0.4259 |
Palestine |
$0.2649 |
Panama |
$0.1598 |
Papua New Guinea |
$1.1980 |
Paraguay |
$0.1274 |
Peru |
$0.2051 |
Philippines |
$0.1934 |
Poland |
$0.2012 |
Portugal |
$0.2465 |
Principe and Sao Tome |
$2.2306 |
Puerto Rico |
$0.0488 |
Qatar |
$0.2494 |
Reunion Island |
$0.2248 |
Romania |
$0.0845 |
Russia |
$0.4372 |
Rwanda |
$0.4576 |
San Marino |
$0.8589 |
Saudi Arabia |
$0.1803 |
Senegal |
$0.7566 |
Serbia |
$0.5331 |
Seychelles Islands |
$1.0268 |
Sierra Leone |
$0.7090 |
Singapore |
$0.0470 |
Slovak Republic |
$0.1349 |
Slovenia |
$0.4342 |
Solomon Islands |
$1.4850 |
Somalia |
$0.8538 |
South Africa |
$0.0993 |
South Korea |
$0.0251 |
South Sudan |
$0.5276 |
Spain |
$0.1813 |
Sri Lanka |
$0.2142 |
St. Helena |
$2.9084 |
St. Kitts |
$0.4202 |
St. Lucia |
$0.5015 |
St. Maarten |
$0.1789 |
St. Pierre & Miquelon |
$0.5081 |
St. Vincent |
$0.4289 |
Suriname |
$1.9460 |
Swaziland |
$0.2265 |
Sweden |
$0.0287 |
Switzerland |
$0.9716 |
Taiwan |
$0.1201 |
Tajikistan |
$0.3401 |
Tanzania |
$0.5206 |
Thailand |
$0.0699 |
Togo |
$3.2199 |
Tokelau |
$3.7356 |
Tonga Islands |
$3.3423 |
Trinidad & Tobago |
$0.3154 |
Tunisia |
$1.2826 |
Turkey |
$0.2241 |
Turkmenistan |
$0.1907 |
Turks & Caicos |
$0.4538 |
Tuvalu |
$4.7977 |
Uganda |
$0.4873 |
Ukraine |
$0.3488 |
United Arab Emirates |
$0.2487 |
United Kingdom |
$0.1862 |
Uruguay |
$0.2220 |
US Virgin Islands |
$0.2651 |
Uzbekistan |
$0.0858 |
Vanuatu |
$3.7645 |
Vatican City |
$0.0246 |
Venezuela |
$0.3105 |
Vietnam |
$0.1081 |
Wallis & Futuna |
$1.3930 |
Western Samoa |
$4.5541 |
Yemen |
$0.2659 |
Zambia |
$0.5412 |
Zimbabwe |
$0.5870 |
An end-customer calls using an Amazon Connect US toll-free number, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.
There are 3 separate charges that apply for this call:
1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126
2. There is the day charge for use of the US toll-free number. At $0.06 per day * 1 day = $0.06
3. And there is an inbound call per minute charge for US toll-free numbers. At $0.012 per minute * 7 minutes = $0.084
So the total for this call is $0.27 (plus applicable taxes, fees and surcharges).
