Amazon Connect is a pay-as-you-go service. There are no required up-front payments, long-term commitments or minimum monthly fees. While our rates are given on a per minute basis, you pay by the second (minimum 10s) for Amazon Connect voice usage plus any associated telephony charges. Amazon Connect voice usage is determined by the seconds your end-customer is connected to the service. For telephony, Amazon Connect offers both direct inward dial (DID) and toll-free phone numbers. DID and toll-free phone numbers are charged on a per day basis, and there is a per-second charge (minimum 60s) for any calls based on the type of phone number for inbound calls, and the destination of outbound calls. For Amazon Connect chat usage, you pay $0.004 USD for each chat message sent by your customers, agents or by you via contact flows.

Amazon Connect offers DID and toll-free numbers in the US and more than 20 countries worldwide. To check for country specific pricing refer to the tables below. Taxes, surcharges and fees may also apply. For US customers, placing calls to countries outside of the US requires requesting a service limit increase.

AWS Free Usage Tier

As part of the AWS Free Tier, you can get started with Amazon Connect for free for twelve months. After you deploy your initial Amazon Connect contact center, you receive 90 minutes per month of Amazon Connect service usage, a direct inward dial (DID) number from the country in which the AWS region is located, 30 minutes per month of inbound DID calls, and 30 minutes per month of outbound calls made to numbers in the country in which the AWS region is located. Your first 500 messages per month are free during your first year with Amazon Connect chat. For US regions, you also get a US toll-free number and 30 minutes per month of inbound toll-free calls made from the US. For example, if you create your instance in the Asia Pacific (Sydney) AWS region, you get one DID number from Australia, can receive 30 minutes of inbound DID calls to that number, and you can use Amazon Connect to place 30 minutes of outbound calls to numbers in Australia.

Amazon Connect Pricing by AWS Region

Voice usage                                                                                  $0.018 per minute

Chat usage                                                                                   $0.004 per message

  • US East
  • US West
  • Asia Pacific (Sydney)
  • Asia Pacific (Singapore)
  • Asia Pacific (Tokyo)
  • EU (Frankfurt)
  • EU (London)
  • US East
  • Telephony Pricing Details

      Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD)

    Country

    Direct Inward Dial
    (DID)

    Toll Free

    Direct Inward Dial
    (DID)
    Toll Free
    United States $0.03

    $0.06

    $0.0022 $0.0120

    Austria

    $0.10

    $0.42 $0.0070
    $0.0414

    Belgium

    $0.10 $0.42 $0.0070 $0.0406

    Canada

    $0.06

    $0.42

    $0.0030

    $0.0200

    Czech Republic $0.10 $0.42 $0.0070 $0.0360
    Denmark $0.10 $0.42 $0.0070 $0.0261
    Finland $0.10 $0.42 $0.0070 $0.0659
    France $0.10 $0.42 $0.0070 $0.0237
    Germany $0.10 $0.42 $0.0070 $0.0387
    Greece $0.10 $0.42 $0.0070 $0.0686
    Ireland $0.10 $0.42 $0.0070 $0.0686
    Italy $0.10 $0.42 $0.0070 $0.1281

    Mexico

    $0.27

    $0.42

    $0.0070

    $0.1100

    Netherlands $0.10 $0.42 $0.0070 $0.0544
    Norway $0.16 $0.42 $0.0070 $0.0559
    Poland $0.10 $0.42 $0.0070 $0.0815
    Portugal $0.10 $0.42 $0.0070 $0.0283
    Puerto Rico $0.03 $0.06 $0.0030 $0.0400

    Slovakia

    $0.10

    $0.63

    $0.0070

    $0.1690

    Spain $0.10 $0.42 $0.0070 $0.0582
    Sweden $0.10 $0.42 $0.0070 $0.0399
    Switzerland $0.10 $0.42 $0.0070 $0.1312
    United Kingdom $0.05 $0.42 $0.0070 $0.0826

    Outbound Calls

    Destination Country Outbound Call Per Minute (USD)
    United States $0.0048
    Afghanistan $0.3324
    Albania $0.5894
    Algeria $0.5892
    American Samoa $0.0597
    Andorra $0.2074
    Angola $0.2388
    Anguilla $0.4558
    Antarctica $2.7830
    Antigua and Barbuda $0.4464
    Argentina $0.2306
    Armenia $0.3276
    Aruba $0.3068
    Ascension Island $4.0969
    Australia $0.0699
    Austria $0.2436
    Azerbaijan $0.5168
    Bahamas $0.2338
    Bahrain $0.1688
    Bangladesh $0.0429
    Barbados $0.4548
    Belarus $0.7027
    Belgium $0.1796
    Belize $0.3436
    Benin $0.5471
    Bermuda $0.1639
    Bhutan $0.1266
    Bolivia $0.2486
    Bosnia & Herzegovina $0.5351
    Botswana $0.3053
    Brazil $0.0389
    British Virgin Islands $0.4295
    Brunei $0.0502
    Bulgaria $0.3660
    Burkina Faso $0.5220
    Burundi $0.7777
    Cambodia $0.0910
    Cameroon $0.4964
    Canada $0.0130
    Cape Verde Islands $0.4557
    Cayman Islands $0.3287
    Central African Republic $0.9347
    Chad $0.9193
    Chile $0.1952
    China $0.0355
    Christmas Islands $0.1833
    Cocos Islands $0.1833
    Colombia $0.0940
    Comoros $0.6124
    Congo $0.7953
    Cook Islands $1.0935
    Costa Rica $0.0738
    Croatia $0.5393
    Cyprus $0.0542
    Czech Republic $0.0880
    Democratic Republic of Congo $0.5817
    Denmark $0.0505
    Diego Garcia $2.0460
    Djibouti $0.5034
    Dominica $0.4162
    Dominican Republic $0.1181
    East Timor $1.3788
    Ecuador $0.2795
    Egypt $0.1655
    El Salvador $0.2414
    Equatorial Guinea $0.6753
    Eritrea $0.3719
    Estonia $0.4762
    Ethiopia $0.3625
    Falkland Islands $3.2524
    Faroe Islands $0.2377
    Fiji Islands $0.3413
    Finland $0.0755
    France $0.1436
    French Guiana $0.3507
    French Polynesia $0.4214
    Gabon $0.7151
    Gambia $0.9148
    Georgia $0.3539
    Germany $0.1889
    Ghana $0.3857
    Gibraltar $0.2337
    Greece $0.1105
    Greenland $0.7857
    Grenada $0.4355
    Guadeloupe $0.1279
    Guam $0.0556
    Guatemala $0.1918
    Guinea $0.7535
    Guinea $0.6945
    Guyana $0.3228
    Haiti $0.5328
    Honduras $0.2868
    Hong Kong $0.0302
    Hungary $0.0919
    Iceland $0.0512
    India $0.0463
    Indonesia $0.1588
    Iraq $0.3045
    Ireland $0.1279
    Isle of Man $0.0140
    Israel $0.1028
    Italy $0.2695
    Ivory Coast $0.6384
    Jamaica $0.3384
    Japan $0.1204
    Jordan $0.2117
    Kazakhstan $0.2203
    Kenya $0.2245
    Kiribati $4.9648
    Kuwait $0.1074
    Kyrgyzstan $0.3093
    Laos $0.0983
    Latvia $0.6229
    Lebanon $0.2432
    Lesotho $0.3849
    Liberia $0.6856
    Libya $0.4407
    Liechtenstein $0.4657
    Lithuania $0.6269
    Luxembourg $0.1289
    Macao $0.1136
    Macedonia $0.5550
    Madagascar $1.0065
    Malawi $0.5079
    Malaysia $0.0589
    Maldives $1.4856
    Mali $0.5388
    Malta $0.0954
    Marshall Islands $0.3874
    Martinique $0.2184
    Mauritania $0.7479
    Mauritius $0.1664
    Mayotte Island $0.6201
    Mexico $0.0442
    Micronesia $0.5927
    Moldova $0.4343
    Monaco $0.5507
    Mongolia $0.0843
    Montenegro $0.5333
    Montserrat $0.3988
    Morocco $0.6060
    Mozambique $0.3331
    Myanmar $0.3881
    Namibia $0.1571
    Nauru $4.8677
    Nepal $0.1859
    Netherlands $0.0732
    Netherlands Antilles $0.1596
    New Caledonia $3.0466
    New Zealand $0.1137
    Nicaragua $0.3217
    Niger $0.5398
    Nigeria $0.1246
    Niue $5.2211
    Norfolk Island $2.8889
    Northern Mariana Islands $0.0746
    Norway $0.0907
    Oman $0.4228
    Pakistan $0.1264
    Palau $0.4259
    Palestine $0.2649
    Panama $0.1598
    Papua New Guinea $1.1980
    Paraguay $0.1274
    Peru $0.2051
    Philippines $0.1934
    Poland $0.2012
    Portugal $0.2465
    Principe and Sao Tome $2.2306
    Puerto Rico $0.0200
    Qatar $0.2494
    Reunion Island $0.2248
    Romania $0.0845
    Russia $0.4372
    Rwanda $0.4576
    Samoa $4.5541
    San Marino $0.8589
    Saudi Arabia $0.1803
    Senegal $0.7566
    Serbia $0.5331
    Seychelles Islands $1.0268
    Sierra Leone $0.7090
    Singapore $0.0470
    Slovakia $0.1349
    Slovenia $0.4342
    Solomon Islands $1.4850
    Somalia $0.8538
    South Africa $0.0993
    South Korea $0.0251
    South Sudan $0.5276
    Spain $0.1813
    Sri Lanka $0.2142
    St. Helena $2.9084
    St. Kitts $0.4202
    St. Lucia $0.5015
    St. Maarten $0.1789
    St. Pierre & Miquelon $0.5081
    St. Vincent $0.4289
    Suriname $1.9460
    Swaziland $0.2265
    Sweden $0.0287
    Switzerland $0.1144
    Taiwan $0.1201
    Tajikistan $0.3401
    Tanzania $0.5206
    Thailand $0.0699
    Togo $3.2199
    Tokelau $3.7356
    Tonga Islands $3.3423
    Trinidad & Tobago $0.3154
    Tunisia $1.2826
    Turkey $0.2241
    Turkmenistan $0.1907
    Turks & Caicos $0.4538
    Tuvalu $4.7977
    Uganda $0.4873
    Ukraine $0.3488
    United Arab Emirates $0.2487
    United Kingdom $0.0301
    Uruguay $0.2220
    US Virgin Islands $0.2651
    Uzbekistan $0.0858
    Vanuatu $3.7645
    Vatican City $0.0246
    Venezuela $0.3105
    Vietnam $0.1081
    Wallis & Futuna $1.3930
    Yemen $0.2659
    Zambia $0.5412
    Zimbabwe $0.5870

    Pricing Examples

    Voice example

    An end-customer calls using an Amazon Connect US toll-free number in the US East (N. Virginia) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.

    There are 3 separate charges that apply for this call:

    1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126

    2. There is the day charge for use of the US toll-free number. At $0.06 per day * 1 day = $0.06

    3. And there is an inbound call per minute charge for US toll-free numbers. At $0.012 per minute * 7 minutes = $0.084

    So the total for this call is $0.27 (plus applicable taxes, fees, and surcharges).

  • US West
  • Telephony Pricing Details

      Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD)

    Country

    Direct Inward Dial
    (DID)

    Toll Free

    Direct Inward Dial
    (DID)
    Toll Free
    United States $0.03

    $0.06

    $0.0022 $0.0120

    Austria

    $0.10

    $0.42 $0.0070
    $0.0414

    Belgium

    $0.10 $0.42 $0.0070 $0.0406

    Canada

    $0.06

    $0.42

    $0.0030

    $0.0200

    Czech Republic $0.10 $0.42 $0.0070 $0.0360
    Denmark $0.10 $0.42 $0.0070 $0.0261
    Finland $0.10 $0.42 $0.0070 $0.0659
    France $0.10 $0.42 $0.0070 $0.0237
    Germany $0.10 $0.42 $0.0070 $0.0387
    Greece $0.10 $0.42 $0.0070 $0.0686
    Ireland $0.10 $0.42 $0.0070 $0.0686
    Italy $0.10 $0.42 $0.0070 $0.1281

    Mexico

    $0.27

    $0.42

    $0.0070

    $0.1100

    Netherlands $0.10 $0.42 $0.0070 $0.0544
    Norway $0.16 $0.42 $0.0070 $0.0559
    Poland $0.10 $0.42 $0.0070 $0.0815
    Portugal $0.10 $0.42 $0.0070 $0.0283
    Puerto Rico $0.03 $0.06 $0.0030 $0.0400

    Slovakia

    $0.10

    $0.63

    $0.0070

    $0.1690

    Spain $0.10 $0.42 $0.0070 $0.0582
    Sweden $0.10 $0.42 $0.0070 $0.0399
    Switzerland $0.10 $0.42 $0.0070 $0.1312
    United Kingdom $0.05 $0.42 $0.0070 $0.0826

    Outbound Calls

    Destination Country Outbound Call Per Minute (USD)
    United States $0.0048
    Afghanistan $0.3324
    Albania $0.5894
    Algeria $0.5892
    American Samoa $0.0597
    Andorra $0.2074
    Angola $0.2388
    Anguilla $0.4558
    Antarctica $2.7830
    Antigua and Barbuda $0.4464
    Argentina $0.2306
    Armenia $0.3276
    Aruba $0.3068
    Ascension Island $4.0969
    Australia $0.0699
    Austria $0.2436
    Azerbaijan $0.5168
    Bahamas $0.2338
    Bahrain $0.1688
    Bangladesh $0.0429
    Barbados $0.4548
    Belarus $0.7027
    Belgium $0.1796
    Belize $0.3436
    Benin $0.5471
    Bermuda $0.1639
    Bhutan $0.1266
    Bolivia $0.2486
    Bosnia & Herzegovina $0.5351
    Botswana $0.3053
    Brazil $0.0389
    British Virgin Islands $0.4295
    Brunei $0.0502
    Bulgaria $0.3660
    Burkina Faso $0.5220
    Burundi $0.7777
    Cambodia $0.0910
    Cameroon $0.4964
    Canada $0.0130
    Cape Verde Islands $0.4557
    Cayman Islands $0.3287
    Central African Republic $0.9347
    Chad $0.9193
    Chile $0.1952
    China $0.0355
    Christmas Islands $0.1833
    Cocos Islands $0.1833
    Colombia $0.0940
    Comoros $0.6124
    Congo $0.7953
    Cook Islands $1.0935
    Costa Rica $0.0738
    Croatia $0.5393
    Cyprus $0.0542
    Czech Republic $0.0880
    Democratic Republic of Congo $0.5817
    Denmark $0.0505
    Diego Garcia $2.0460
    Djibouti $0.5034
    Dominica $0.4162
    Dominican Republic $0.1181
    East Timor $1.3788
    Ecuador $0.2795
    Egypt $0.1655
    El Salvador $0.2414
    Equatorial Guinea $0.6753
    Eritrea $0.3719
    Estonia $0.4762
    Ethiopia $0.3625
    Falkland Islands $3.2524
    Faroe Islands $0.2377
    Fiji Islands $0.3413
    Finland $0.0755
    France $0.1436
    French Guiana $0.3507
    French Polynesia $0.4214
    Gabon $0.7151
    Gambia $0.9148
    Georgia $0.3539
    Germany $0.1889
    Ghana $0.3857
    Gibraltar $0.2337
    Greece $0.1105
    Greenland $0.7857
    Grenada $0.4355
    Guadeloupe $0.1279
    Guam $0.0556
    Guatemala $0.1918
    Guinea $0.7535
    Guinea $0.6945
    Guyana $0.3228
    Haiti $0.5328
    Honduras $0.2868
    Hong Kong $0.0302
    Hungary $0.0919
    Iceland $0.0512
    India $0.0463
    Indonesia $0.1588
    Iraq $0.3045
    Ireland $0.1279
    Isle of Man $0.0140
    Israel $0.1028
    Italy $0.2695
    Ivory Coast $0.6384
    Jamaica $0.3384
    Japan $0.1204
    Jordan $0.2117
    Kazakhstan $0.2203
    Kenya $0.2245
    Kiribati $4.9648
    Kuwait $0.1074
    Kyrgyzstan $0.3093
    Laos $0.0983
    Latvia $0.6229
    Lebanon $0.2432
    Lesotho $0.3849
    Liberia $0.6856
    Libya $0.4407
    Liechtenstein $0.4657
    Lithuania $0.6269
    Luxembourg $0.1289
    Macao $0.1136
    Macedonia $0.5550
    Madagascar $1.0065
    Malawi $0.5079
    Malaysia $0.0589
    Maldives $1.4856
    Mali $0.5388
    Malta $0.0954
    Marshall Islands $0.3874
    Martinique $0.2184
    Mauritania $0.7479
    Mauritius $0.1664
    Mayotte Island $0.6201
    Mexico $0.0442
    Micronesia $0.5927
    Moldova $0.4343
    Monaco $0.5507
    Mongolia $0.0843
    Montenegro $0.5333
    Montserrat $0.3988
    Morocco $0.6060
    Mozambique $0.3331
    Myanmar $0.3881
    Namibia $0.1571
    Nauru $4.8677
    Nepal $0.1859
    Netherlands $0.0732
    Netherlands Antilles $0.1596
    New Caledonia $3.0466
    New Zealand $0.1137
    Nicaragua $0.3217
    Niger $0.5398
    Nigeria $0.1246
    Niue $5.2211
    Norfolk Island $2.8889
    Northern Mariana Islands $0.0746
    Norway $0.0907
    Oman $0.4228
    Pakistan $0.1264
    Palau $0.4259
    Palestine $0.2649
    Panama $0.1598
    Papua New Guinea $1.1980
    Paraguay $0.1274
    Peru $0.2051
    Philippines $0.1934
    Poland $0.2012
    Portugal $0.2465
    Principe and Sao Tome $2.2306
    Puerto Rico $0.0200
    Qatar $0.2494
    Reunion Island $0.2248
    Romania $0.0845
    Russia $0.4372
    Rwanda $0.4576
    Samoa $4.5541
    San Marino $0.8589
    Saudi Arabia $0.1803
    Senegal $0.7566
    Serbia $0.5331
    Seychelles Islands $1.0268
    Sierra Leone $0.7090
    Singapore $0.0470
    Slovakia $0.1349
    Slovenia $0.4342
    Solomon Islands $1.4850
    Somalia $0.8538
    South Africa $0.0993
    South Korea $0.0251
    South Sudan $0.5276
    Spain $0.1813
    Sri Lanka $0.2142
    St. Helena $2.9084
    St. Kitts $0.4202
    St. Lucia $0.5015
    St. Maarten $0.1789
    St. Pierre & Miquelon $0.5081
    St. Vincent $0.4289
    Suriname $1.9460
    Swaziland $0.2265
    Sweden $0.0287
    Switzerland $0.1144
    Taiwan $0.1201
    Tajikistan $0.3401
    Tanzania $0.5206
    Thailand $0.0699
    Togo $3.2199
    Tokelau $3.7356
    Tonga Islands   $3.3423
    Trinidad & Tobago $0.3154
    Tunisia $1.2826
    Turkey $0.2241
    Turkmenistan $0.1907
    Turks & Caicos $0.4538
    Tuvalu $4.7977
    Uganda $0.4873
    Ukraine $0.3488
    United Arab Emirates $0.2487
    United Kingdom $0.0301
    Uruguay $0.2220
    US Virgin Islands $0.2651
    Uzbekistan $0.0858
    Vanuatu $3.7645
    Vatican City $0.0246
    Venezuela $0.3105
    Vietnam $0.1081
    Wallis & Futuna $1.3930
    Yemen $0.2659
    Zambia $0.5412
    Zimbabwe $0.5870

    Pricing Examples

    Voice example

    An end-customer calls using an Amazon Connect US toll-free number in the US West (Oregon) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.

    There are 3 separate charges that apply for this call:

    1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126

    2. There is the day charge for use of the US toll-free number. At $0.06 per day * 1 day = $0.06

    3. And there is an inbound call per minute charge for US toll-free numbers. At $0.012 per minute * 7 minutes = $0.084

    So the total for this call is $0.27 (plus applicable taxes, fees, and surcharges).

  • Asia Pacific (Sydney)
  • Telephony Pricing Details

      Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD)
    Country Direct Inward Dial (DID) Toll Free Direct Inward Dial (DID) Toll Free
    Australia  $0.10  $0.39  $0.0050  $0.0540
    Hong Kong  $0.16  $0.48  $0.0104  $0.0502
    Indonesia  $0.69    $0.0278  
    Japan  $0.13  $0.48  $0.0056  $0.2114
    Malaysia  $0.13    $0.0090  
    New Zealand  $0.13  $0.58  $0.0050  $0.2205
    Singapore  $0.35    $0.0052  
    Thailand  $0.31  $1.40  $0.0051  $0.4058
    United Kingdom  $0.10  $0.10  $0.0040  $0.0720
    United States  $0.06  $0.06  $0.0040  $0.0137

    Outbound Calls

    Destination Country Outbound Call Per Minute (USD)
    Afghanistan  $0.6275
    Albania  $0.6016
    Algeria  $0.5812
    American Samoa  $1.7356
    Andorra  $0.2816
    Angola  $0.4885
    Anguilla  $0.6445
    Antarctica  $2.3662
    Antigua and Barbuda  $0.6333
    Argentina  $0.2802
    Armenia  $0.6214
    Aruba  $0.6358
    Ascension Island  $3.0703
    Australia  $0.0500
    Austria  $0.1834
    Azerbaijan  $0.7029
    Bahamas  $0.4768
    Bahrain  $0.5428
    Bangladesh  $0.4721
    Barbados  $0.6374
    Belarus  $0.5954
    Belgium  $0.1434
    Belize  $0.6517
    Benin  $0.7204
    Bermuda  $0.5420
    Bhutan  $0.4907
    Bolivia  $0.6237
    Bosnia & Herzegovina  $0.5124
    Botswana  $0.6535
    Brazil  $0.1847
    British Virgin Islands  $0.4380
    Brunei  $0.4735
    Bulgaria  $0.2719
    Burkina Faso  $0.7380
    Burundi  $0.9264
    Cambodia  $0.4927
    Cameroon  $0.7039
    Canada  $0.0168
    Cape Verde Islands  $1.0128
    Cayman Islands  $0.6060
    Central African Republic  $0.9176
    Chad  $0.9721
    Chile  $0.4612
    China  $0.0411
    Colombia  $0.2526
    Comoros  $0.8661
    Cook Islands  $2.3662
    Costa Rica  $0.4463
    Croatia  $0.2205
    Czech Republic  $0.1189
    Democratic Republic of Congo  $0.9807
    Denmark  $0.0494
    Djibouti  $0.8619
    Dominica  $0.6316
    Dominican Republic  $0.4621
    East Timor  $1.8533
    Ecuador  $0.5401
    Egypt  $0.5124
    El Salvador  $0.6176
    Equatorial Guinea  $0.8743
    Eritrea  $0.6636
    Estonia  $0.2759
    Ethiopia  $0.6767
    Falkland Islands  $2.3662
    Faroe Islands  $0.5114
    Fiji Islands  $1.2107
    Finland  $0.1308
    France  $0.1133
    French Guiana  $0.4604
    French Polynesia  $1.2361
    Gabon  $0.8139
    Gambia  $0.8931
    Georgia  $0.5506
    Germany  $0.0562
    Gibraltar  $0.3307
    Greece  $0.1252
    Greenland  $1.3490
    Grenada  $0.6332
    Guadeloupe  $0.4460
    Guam  $1.1068
    Guatemala  $0.5979
    Guinea  $0.8678
    Guinea Bissau  $1.2879
    Guyana  $0.6348
    Haiti  $0.6777
    Honduras  $0.6139
    Hong Kong  $0.0428
    Hungary  $0.0985
    Iceland  $0.1928
    India $0.0297
    Indonesia $0.0731
    Iraq  $0.8277
    Ireland  $0.1197
    Israel  $0.2462
    Italy  $0.0651
    Ivory Coast  $0.7522
    Jamaica  $0.5279
    Japan  $0.1203
    Jordan  $0.5121
    Kazakhstan  $0.4663
    Kenya  $0.6308
    Kiribati  $2.3662
    Kuwait  $0.5601
    Kyrgyzstan  $0.6279
    Laos  $0.4001
    Latvia  $0.2483
    Lebanon  $0.5238
    Lesotho  $0.8099
    Liberia  $0.7835
    Libya  $0.6357
    Liechtenstein  $0.4150
    Lithuania  $0.3428
    Luxembourg  $0.1528
    Macao  $0.4983
    Macedonia  $0.5961
    Madagascar  $1.0310
    Malawi  $0.8767
    Malaysia  $0.0731
    Maldives  $2.0206
    Mali  $0.7550
    Malta  $0.1977
    Marshall Islands  $1.2327
    Mauritania  $0.9400
    Mauritius  $0.6189
    Mayotte Island  $0.5193
    Mexico  $0.2440
    Micronesia  $1.7034
    Moldova  $1.0061
    Monaco  $0.5619
    Mongolia  $0.5608
    Montenegro  $0.5414
    Montserrat  $1.1179
    Morocco  $0.6934
    Mozambique  $0.6779
    Myanmar  $0.5866
    Namibia  $0.5821
    Nauru  $2.3662
    Nepal  $0.5245
    Netherlands  $0.5902
    Netherlands Antilles  $0.4072
    New Caledonia  $1.1992
    New Zealand  $0.0879
    Nicaragua  $0.5843
    Niger  $0.8664
    Niue  $3.0703
    Norfolk Island  $2.4802
    Northern Mariana Islands  $1.6010
    Norway  $0.0891
    Oman  $0.6809
    Pakistan  $0.4945
    Palau  $1.7271
    Palestine  $0.5301
    Panama  $0.5913
    Papua New Guinea  $1.4315
    Paraguay  $0.4540
    Peru  $0.4534
    Philippines  $0.1673
    Poland  $0.1217
    Portugal  $0.2985
    Principe and Sao Tome  $2.3662
    Puerto Rico  $0.1884
    Qatar  $0.6221
    Reunion Island  $1.0456
    Romania  $0.0825
    Russia  $0.2104
    Rwanda  $0.8136
    Samoa  $1.0386
    San Marino  $0.5670
    Saudi Arabia  $0.3838
    Senegal  $0.6134
    Serbia  $0.5707
    Seychelles Islands  $0.9984
    Sierra Leone  $0.9052
    Singapore  $0.1251
    Slovakia  $0.1350
    Slovenia  $0.3108
    Solomon Islands  $2.0093
    Somalia  $1.3467
    South Africa  $0.1686
    South Korea  $0.1326
    South Sudan  $0.8237
    Spain $0.1191
    Sri Lanka  $0.5367
    St. Helena  $2.9861
    St. Kitts  $0.5340
    St. Lucia  $0.5350
    St. Maarten  $0.4792
    St. Pierre & Miquelon  $1.1909
    St. Vincent  $0.5350
    Suriname  $0.6940
    Swaziland  $0.6216
    Sweden $0.0494
    Switzerland  $0.1144
    Taiwan  $0.2511
    Tajikistan  $0.6049
    Tanzania  $0.6879
    Thailand  $0.1050
    Togo  $0.8380
    Tokelau  $2.9861
    Tonga Islands  $1.7726
    Trinidad & Tobago  $0.5057
    Tunisia  $0.8742
    Turkey  $0.2276
    Turkmenistan  $0.5876
    Turks & Caicos  $0.6254
    Tuvalu  $2.3662
    Uganda  $0.8448
    Ukraine  $0.3923
    United Arab Emirates  $0.3741
    United Kingdom  $0.0735
    United States  $0.0142
    Uruguay  $0.5005
    US Virgin Islands  $0.4330
    Uzbekistan  $0.5551
    Vanuatu  $1.9053
    Vietnam  $0.1050
    Yemen  $0.6113
    Zambia  $0.7611
    Zimbabwe  $0.6847

    Pricing Examples

    Voice example

    An end-customer calls using an Amazon Connect Australia Direct Inward Dial (DID) number in the Asia Pacific (Sydney) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.

    There are 3 separate charges that apply for this call:

    1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126

    2. There is the day charge for use of the Australia DID number. At $0.10 per day * 1 day = $0.10

    3. And there is an inbound call per minute charge for Australia DID numbers. At $0.0056 per minute * 7 minutes = $0.0392

    So the total for this call is $0.27 (plus applicable taxes, fees, and surcharges).

     

  • Asia Pacific (Singapore)
  • Telephony Pricing Details

      Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD)
    Country Direct Inward Dial (DID) Toll Free Direct Inward Dial (DID) Toll Free
    Australia  $0.10  $0.39  $0.0050  $0.0540
    Hong Kong  $0.16  $0.48  $0.0104  $0.0502
    Indonesia  $0.69    $0.0143  
    Japan  $0.13  $0.48  $0.0056  $0.2114
    Malaysia  $0.13    $0.0049  
    New Zealand  $0.13  $0.58  $0.0050  $0.2205
    Singapore  $0.55    $0.0040  
    Thailand  $0.54  $1.14  $0.0040  $0.3173
    United Kingdom  $0.10  $0.10  $0.0040  $0.0720
    United States  $0.06  $0.06  $0.0040  $0.0137

    Outbound Calls

    Destination Country Outbound Call Per Minute (USD)
    Afghanistan  $0.6275
    Albania  $0.6016
    Algeria  $0.5812
    American Samoa  $1.7356
    Andorra  $0.2816
    Angola  $0.4885
    Anguilla  $0.6445
    Antarctica  $2.3662
    Antigua and Barbuda  $0.6333
    Argentina  $0.2802
    Armenia  $0.6214
    Aruba  $0.6358
    Ascension Island  $3.0703
    Australia  $0.0500
    Austria  $0.1834
    Azerbaijan  $0.7029
    Bahamas  $0.4768
    Bahrain  $0.5428
    Bangladesh  $0.4721
    Barbados  $0.6374
    Belarus  $0.5954
    Belgium  $0.1434
    Belize  $0.6517
    Benin  $0.7204
    Bermuda  $0.5420
    Bhutan  $0.4907
    Bolivia  $0.6237
    Bosnia & Herzegovina  $0.5124
    Botswana  $0.6535
    Brazil  $0.1847
    British Virgin Islands  $0.4380
    Brunei  $0.4735
    Bulgaria  $0.2719
    Burkina Faso  $0.7380
    Burundi  $0.9264
    Cambodia  $0.4927
    Cameroon  $0.7039
    Canada  $0.0168
    Cape Verde Islands  $1.0128
    Cayman Islands  $0.6060
    Central African Republic  $0.9176
    Chad  $0.9721
    Chile  $0.4612
    China  $0.0411
    Colombia  $0.2526
    Comoros  $0.8661
    Cook Islands  $2.3662
    Costa Rica  $0.4463
    Croatia  $0.2205
    Czech Republic  $0.1189
    Democratic Republic of Congo  $0.9807
    Denmark  $0.0494
    Djibouti  $0.8619
    Dominica  $0.6316
    Dominican Republic  $0.4621
    East Timor  $1.8533
    Ecuador  $0.5401
    El Salvador  $0.6176
    Equatorial Guinea  $0.8743
    Eritrea  $0.6636
    Estonia  $0.2759
    Ethiopia  $0.6767
    Falkland Islands  $2.3662
    Faroe Islands  $0.5114
    Fiji Islands  $1.2107
    Finland  $0.1308
    French Guiana  $0.4604
    French Polynesia  $1.2361
    Gabon  $0.8139
    Gambia  $0.8931
    Georgia  $0.5506
    Germany  $0.0562
    Gibraltar  $0.3307
    Greece  $0.1252
    Greenland  $1.3490
    Grenada  $0.6332
    Guadeloupe  $0.4460
    Guam  $1.1068
    Guatemala  $0.5979
    Guinea  $0.8678
    Guinea Bissau  $1.2879
    Guyana  $0.6348
    Haiti  $0.6777
    Honduras  $0.6139
    Hong Kong  $0.0428
    Hungary  $0.0985
    Iceland  $0.1928
    India $0.0297
    Indonesia $0.0731
    Iraq  $0.8277
    Ireland  $0.1197
    Israel  $0.2462
    Italy  $0.0651
    Ivory Coast  $0.7522
    Jamaica  $0.5279
    Japan $0.1203
    Jordan  $0.5121
    Kazakhstan  $0.4663
    Kenya  $0.6308
    Kiribati  $2.3662
    Kuwait  $0.5601
    Kyrgyzstan  $0.6279
    Laos  $0.4001
    Latvia  $0.2483
    Lebanon  $0.5238
    Lesotho  $0.8099
    Liberia  $0.7835
    Libya  $0.6357
    Liechtenstein  $0.4150
    Lithuania  $0.3428
    Luxembourg  $0.1528
    Macao  $0.4983
    Macedonia  $0.5961
    Madagascar  $1.0310
    Malawi  $0.8767
    Malaysia  $0.0731
    Maldives  $2.0206
    Mali  $0.7550
    Malta  $0.1977
    Marshall Islands  $1.2327
    Mauritania  $0.9400
    Mauritius  $0.6189
    Mayotte Island  $0.5193
    Mexico  $0.2440
    Micronesia  $1.7034
    Moldova  $1.0061
    Monaco  $0.5619
    Mongolia  $0.5608
    Montenegro  $0.5414
    Montserrat  $1.1179
    Morocco  $0.6934
    Mozambique  $0.6779
    Myanmar  $0.5866
    Namibia  $0.5821
    Nauru  $2.3662
    Nepal  $0.5245
    Netherlands  $0.5902
    Netherlands Antilles  $0.4072
    New Caledonia  $1.1992
    New Zealand  $0.0879
    Nicaragua  $0.5843
    Niger  $0.8664
    Niue  $3.0703
    Norfolk Island  $2.4802
    Northern Mariana Islands  $1.6010
    Norway  $0.0891
    Oman  $0.6809
    Pakistan  $0.4945
    Palau  $1.7271
    Palestine  $0.5301
    Panama  $0.5913
    Papua New Guinea  $1.4315
    Paraguay  $0.4540
    Peru  $0.4534
    Philippines  $0.1673
    Poland  $0.1217
    Portugal  $0.2985
    Principe and Sao Tome  $2.3662
    Puerto Rico  $0.1884
    Qatar  $0.6221
    Reunion Island  $1.0456
    Romania  $0.0825
    Russia  $0.2104
    Rwanda  $0.8136
    Samoa  $1.0386
    San Marino  $0.5670
    Saudi Arabia  $0.3838
    Senegal  $0.6134
    Serbia  $0.5707
    Seychelles Islands  $0.9984
    Sierra Leone  $0.9052
    Singapore  $0.0348
    Slovakia  $0.1350
    Slovenia  $0.3108
    Solomon Islands  $2.0093
    Somalia  $1.3467
    South Africa  $0.1686
    South Korea  $0.1326
    South Sudan  $0.8237
    Sri Lanka  $0.5367
    St. Helena  $2.9861
    St. Kitts  $0.5340
    St. Lucia  $0.5350
    St. Maarten  $0.4792
    St. Pierre & Miquelon  $1.1909
    St. Vincent  $0.5350
    Suriname  $0.6940
    Swaziland  $0.6216
    Sweden $0.0494
    Switzerland  $0.1144
    Taiwan  $0.2511
    Tajikistan  $0.6049
    Tanzania  $0.6879
    Thailand  $0.1050
    Togo  $0.8380
    Tokelau  $2.9861
    Tonga Islands  $1.7726
    Trinidad & Tobago  $0.5057
    Tunisia  $0.8742
    Turkey  $0.2276
    Turkmenistan  $0.5876
    Turks & Caicos  $0.6254
    Tuvalu  $2.3662
    Uganda  $0.8448
    Ukraine  $0.3923
    United Kingdom  $0.0735
    United States  $0.0142
    Uruguay  $0.5005
    US Virgin Islands  $0.4330
    Uzbekistan  $0.5551
    Vanuatu  $1.9053
    Vietnam  $0.1050
    Yemen  $0.6113
    Zambia  $0.7611
    Zimbabwe  $0.6847
  • Asia Pacific (Tokyo)
  • Telephony Pricing Details

      Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD)
    Country Direct Inward Dial (DID) Toll Free Direct Inward Dial (DID) Toll Free
    Australia  $0.10  $0.39  $0.0050  $0.0540
    Hong Kong  $0.16  $0.48  $0.0104  $0.0502
    Indonesia  $0.69    $0.0278  
    Japan  $0.10  $0.48  $0.003  $0.1482
    Malaysia  $0.13    $0.0090  
    New Zealand  $0.13  $0.58  $0.0050  $0.2205
    Singapore  $0.35    $0.0052  
    Thailand  $0.31  $1.40  $0.0051  $0.4058
    United Kingdom  $0.10  $0.10  $0.004  $0.072
    United States  $0.06  $0.06  $0.0040  $0.0137

    Outbound Calls

    Destination Country Outbound Call Per Minute (USD)
    Afghanistan  $0.6275
    Albania  $0.6016
    Algeria  $0.5812
    American Samoa  $1.7356
    Andorra  $0.2816
    Angola  $0.4885
    Anguilla  $0.6445
    Antarctica  $2.3662
    Antigua and Barbuda  $0.6333
    Argentina  $0.2802
    Armenia  $0.6214
    Aruba  $0.6358
    Ascension Island  $3.0703
    Australia  $0.0500
    Austria  $0.1834
    Azerbaijan  $0.7029
    Bahamas  $0.4768
    Bahrain  $0.5428
    Bangladesh  $0.4721
    Barbados  $0.6374
    Belarus  $0.5954
    Belgium  $0.1434
    Belize  $0.6517
    Benin  $0.7204
    Bermuda  $0.5420
    Bhutan  $0.4907
    Bolivia  $0.6237
    Bosnia & Herzegovina  $0.5124
    Botswana  $0.6535
    Brazil  $0.1847
    British Virgin Islands  $0.4380
    Brunei  $0.4735
    Bulgaria  $0.2719
    Burkina Faso  $0.7380
    Burundi  $0.9264
    Cambodia  $0.4927
    Cameroon  $0.7039
    Canada  $0.0168
    Cape Verde Islands  $1.0128
    Cayman Islands  $0.6060
    Central African Republic  $0.9176
    Chad  $0.9721
    Chile  $0.4612
    China  $0.0411
    Colombia  $0.2526
    Comoros  $0.8661
    Cook Islands  $2.3662
    Costa Rica  $0.4463
    Croatia  $0.2205
    Czech Republic  $0.1189
    Democratic Republic of Congo  $0.9807
    Denmark  $0.0494
    Djibouti  $0.8619
    Dominica  $0.6316
    Dominican Republic  $0.4621
    East Timor  $1.8533
    Ecuador  $0.5401
    Egypt  $0.5124
    El Salvador  $0.6176
    Equatorial Guinea  $0.8743
    Eritrea  $0.6636
    Estonia  $0.2759
    Ethiopia  $0.6767
    Falkland Islands  $2.3662
    Faroe Islands  $0.5114
    Fiji Islands  $1.2107
    Finland  $0.1308
    France  $0.1133
    French Guiana  $0.4604
    French Polynesia  $1.2361
    Gabon  $0.8139
    Gambia  $0.8931
    Georgia  $0.5506
    Germany  $0.0562
    Gibraltar  $0.3307
    Greece  $0.1252
    Greenland  $1.3490
    Grenada  $0.6332
    Guadeloupe  $0.4460
    Guam  $1.1068
    Guatemala  $0.5979
    Guinea  $0.8678
    Guinea Bissau  $1.2879
    Guyana  $0.6348
    Haiti  $0.6777
    Honduras  $0.6139
    Hong Kong  $0.0428
    Hungary  $0.0985
    Iceland  $0.1928
    India $0.0300
    Indonesia $0.0700
    Iraq  $0.8277
    Ireland  $0.1197
    Israel  $0.2462
    Italy  $0.0651
    Ivory Coast  $0.7522
    Jamaica  $0.5279
    Japan  $0.0844
    Jordan  $0.5121
    Kazakhstan  $0.4663
    Kenya  $0.6308
    Kiribati  $2.3662
    Kuwait  $0.5601
    Kyrgyzstan  $0.6279
    Laos  $0.4001
    Latvia  $0.2483
    Lebanon  $0.5238
    Lesotho  $0.8099
    Liberia  $0.7835
    Libya  $0.6357
    Liechtenstein  $0.4150
    Lithuania  $0.3428
    Luxembourg  $0.1528
    Macao  $0.4983
    Macedonia  $0.5961
    Madagascar  $1.0310
    Malawi  $0.8767
    Malaysia  $0.0731
    Maldives  $2.0206
    Mali  $0.7550
    Malta  $0.1977
    Marshall Islands  $1.2327
    Mauritania  $0.9400
    Mauritius  $0.6189
    Mayotte Island  $0.5193
    Mexico  $0.2440
    Micronesia  $1.7034
    Moldova  $1.0061
    Monaco  $0.5619
    Mongolia  $0.5608
    Montenegro  $0.5414
    Montserrat  $1.1179
    Morocco  $0.6934
    Mozambique  $0.6779
    Myanmar  $0.5866
    Namibia  $0.5821
    Nauru  $2.3662
    Nepal  $0.5245
    Netherlands  $0.5902
    Netherlands Antilles  $0.4072
    New Caledonia  $1.1992
    New Zealand  $0.0879
    Nicaragua  $0.5843
    Niger  $0.8664
    Niue  $3.0703
    Norfolk Island  $2.4802
    Northern Mariana Islands  $1.6010
    Norway  $0.0891
    Oman  $0.6809
    Pakistan  $0.4945
    Palau  $1.7271
    Palestine  $0.5301
    Panama  $0.5913
    Papua New Guinea  $1.4315
    Paraguay  $0.4540
    Peru  $0.4534
    Philippines  $0.1673
    Poland  $0.1217
    Portugal  $0.2985
    Principe and Sao Tome  $2.3662
    Puerto Rico  $0.1884
    Qatar  $0.6221
    Reunion Island  $1.0456
    Romania  $0.0825
    Russia  $0.2104
    Rwanda  $0.8136
    Samoa  $1.0386
    San Marino  $0.5670
    Saudi Arabia  $0.3838
    Senegal  $0.6134
    Serbia  $0.5707
    Seychelles Islands  $0.9984
    Sierra Leone  $0.9052
    Singapore  $0.1251
    Slovakia  $0.1350
    Slovenia  $0.3108
    Solomon Islands  $2.0093
    Somalia  $1.3467
    South Africa  $0.1686
    South Korea  $0.1326
    South Sudan  $0.8237
    Spain $0.1200
    Sri Lanka  $0.5367
    St. Helena  $2.9861
    St. Kitts  $0.5340
    St. Lucia  $0.5350
    St. Maarten  $0.4792
    St. Pierre & Miquelon  $1.1909
    St. Vincent  $0.5350
    Suriname  $0.6940
    Swaziland  $0.6216
    Sweden $0.0500
    Switzerland  $0.1144
    Taiwan  $0.2511
    Tajikistan  $0.6049
    Tanzania  $0.6879
    Thailand  $0.1050
    Togo  $0.8380
    Tokelau  $2.9861
    Tonga Islands  $1.7726
    Trinidad & Tobago  $0.5057
    Tunisia  $0.8742
    Turkey  $0.2276
    Turkmenistan  $0.5876
    Turks & Caicos  $0.6254
    Tuvalu  $2.3662
    Uganda  $0.8448
    Ukraine  $0.3923
    United Arab Emirates  $0.3741
    United Kingdom  $0.0735
    United States  $0.0142
    Uruguay  $0.5005
    US Virgin Islands  $0.4330
    Uzbekistan  $0.5551
    Vanuatu  $1.9053
    Vietnam  $0.1050
    Yemen  $0.6113
    Zambia  $0.7611
    Zimbabwe  $0.6847

    Pricing Examples

    Voice example

    An end-customer calls using an Amazon Connect German Direct Inward Dial (DID) number in the Asia Pacific (Tokyo) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.

    There are 3 separate charges that apply for this call:

    1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126

    2. There is the day charge for use of the Japan DID number. At $0.10 per day * 1 day = $0.10

    3. And there is an inbound call per minute charge for Japan DID numbers. At $0.003 per minute * 7 minutes = $0.021

    So the total for this call is $0.247 (plus applicable taxes, fees, and surcharges).

     

  • EU (Frankfurt)
  • Telephony Pricing Details

     

      Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD)
    Country Direct Inward Dial (DID) Toll Free Direct Inward Dial (DID) Toll Free
    Austria  $0.10  $0.48  $0.0041  $0.0414
    Belgium  $0.10  $0.48  $0.0040  $0.0406
    Bulgaria  $0.21  $0.99  $0.1262  $0.1954
    Canada  $0.10  $0.48  $0.0033  $0.0443
    Croatia  $0.23  $0.48  $0.3135  $0.4037
    Cyprus  $0.28  $0.58  $0.0452  $0.1438
    Czech Republic  $0.10  $0.48  $0.0050  $0.0360
    Denmark  $0.10  $0.48  $0.0040  $0.0261
    Estonia  $0.21  $1.60  $0.3292  $0.4491
    Finland  $0.10  $0.23  $0.0040  $0.0659
    France  $0.10  $0.16  $0.0040  $0.0237
    Georgia  $0.36    $0.0040  
    Germany  $0.10  $0.13  $0.0040  $0.0387
    Greece  $0.10  $0.48  $0.0061  $0.0686
    Hungary  $0.10  $0.48  $0.0044  $0.2125
    Ireland  $0.10  $0.32  $0.0040  $0.0686
    Italy  $0.10  $0.32  $0.0040  $0.1281
    Latvia  $0.27  $0.90  $0.1015  $0.4073
    Lithuania  $0.21  $0.48  $0.0957  $0.2200
    Luxembourg  $0.21  $0.48  $0.0033  $0.1775
    Malta  $0.26    $0.0604  
    Netherlands  $0.10  $0.48  $0.0040  $0.0544
    Norway  $0.10  $0.48  $0.0040  $0.0359
    Poland  $0.10  $0.48  $0.0050  $0.0555
    Portugal  $0.10  $0.48  $0.0040  $0.0283
    Romania  $0.22  $0.48  $0.0066  $0.1603
    Slovakia  $0.10  $0.48  $0.0050  $0.1374
    Slovenia  $0.21  $0.48  $0.2004  $0.2643
    Spain  $0.10  $0.48  $0.0040  $0.0582
    Sweden  $0.10  $0.48  $0.0040  $0.0399
    Switzerland  $0.10  $0.48  $0.0040  $0.1490
    Turkey  $0.27  $0.73  $0.0203  $0.1980
    United Kingdom  $0.06  $0.06  $0.0040  $0.0300
    United States  $0.06  $0.06  $0.0040  $0.0137

    Outbound Calls

    Destination Country Outbound Call Per Minute (USD)
    Afghanistan  $0.6275
    Albania  $0.6016
    Algeria  $0.5812
    American Samoa  $1.7356
    Andorra  $0.2816
    Angola  $0.4885
    Anguilla  $0.6445
    Antarctica  $2.3662
    Antigua and Barbuda  $0.6333
    Argentina  $0.2802
    Armenia  $0.6214
    Aruba  $0.6358
    Ascension Island  $3.0703
    Australia  $0.0571
    Austria  $0.0447
    Azerbaijan  $0.7029
    Bahamas  $0.4768
    Bahrain  $0.5428
    Bangladesh  $0.4721
    Barbados  $0.6374
    Belarus  $0.5954
    Belgium  $0.1434
    Belize  $0.6517
    Benin  $0.7204
    Bermuda  $0.5420
    Bhutan  $0.4907
    Bolivia  $0.6237
    Bosnia & Herzegovina  $0.5124
    Botswana  $0.6535
    Brazil  $0.1847
    British Virgin Islands  $0.4380
    Brunei  $0.4735
    Bulgaria  $0.2719
    Burkina Faso  $0.7380
    Burundi  $0.9264
    Cambodia  $0.4927
    Cameroon  $0.7039
    Canada  $0.0168
    Cape Verde Islands  $1.0128
    Cayman Islands  $0.6060
    Central African Republic  $0.9176
    Chad  $0.9721
    Chile  $0.4612
    China  $0.0411
    Colombia  $0.2526
    Comoros  $0.8661
    Cook Islands  $2.3662
    Costa Rica  $0.4463
    Croatia  $0.2205
    Czech Republic  $0.1189
    Democratic Republic of Congo  $0.9807
    Denmark  $0.0494
    Djibouti  $0.8619
    Dominica  $0.6316
    Dominican Republic  $0.4621
    East Timor  $1.8533
    Ecuador  $0.5401
    Egypt  $0.1721
    El Salvador  $0.6176
    Equatorial Guinea  $0.8743
    Eritrea  $0.6636
    Estonia  $0.2759
    Ethiopia  $0.6767
    Falkland Islands  $2.3662
    Faroe Islands  $0.5114
    Fiji Islands  $1.2107
    Finland  $0.1308
    France  $0.0424
    French Guiana  $0.4604
    French Polynesia  $1.2361
    Gabon  $0.8139
    Gambia  $0.8931
    Georgia  $0.5506
    Germany  $0.0120
    Gibraltar  $0.3307
    Greece  $0.1252
    Greenland  $1.3490
    Grenada  $0.6332
    Guadeloupe  $0.4460
    Guam  $1.1068
    Guatemala  $0.5979
    Guinea  $0.8678
    Guinea Bissau  $1.2879
    Guyana  $0.6348
    Haiti  $0.6777
    Honduras  $0.6139
    Hong Kong  $0.0428
    Hungary  $0.0985
    Iceland  $0.1928
    India $0.0297
    Indonesia $0.0731
    Iraq  $0.8277
    Ireland  $0.0699
    Israel  $0.2462
    Italy  $0.0407
    Ivory Coast  $0.7522
    Jamaica  $0.5279
    Japan  $0.0837
    Jordan  $0.5121
    Kazakhstan  $0.4663
    Kenya  $0.6308
    Kiribati  $2.3662
    Kuwait  $0.5601
    Kyrgyzstan  $0.6279
    Laos  $0.4001
    Latvia  $0.2483
    Lebanon  $0.5238
    Lesotho  $0.8099
    Liberia  $0.7835
    Libya  $0.6357
    Liechtenstein  $0.4150
    Lithuania  $0.3428
    Luxembourg  $0.1528
    Macao  $0.4983
    Macedonia  $0.5961
    Madagascar  $1.0310
    Malawi  $0.8767
    Malaysia  $0.0731
    Maldives  $2.0206
    Mali  $0.7550
    Malta  $0.1977
    Marshall Islands  $1.2327
    Mauritania  $0.9400
    Mauritius  $0.6189
    Mayotte Island  $0.5193
    Mexico  $0.0442
    Micronesia  $1.7034
    Moldova  $1.0061
    Monaco  $0.5619
    Mongolia  $0.5608
    Montenegro  $0.5414
    Montserrat  $1.1179
    Morocco  $0.6934
    Mozambique  $0.6779
    Myanmar  $0.5866
    Namibia  $0.5821
    Nauru  $2.3662
    Nepal  $0.5245
    Netherlands  $0.0422
    Netherlands Antilles  $0.4072
    New Caledonia  $1.1992
    New Zealand  $0.1984
    Nicaragua  $0.5843
    Niger  $0.8664
    Niue  $3.0703
    Norfolk Island  $2.4802
    Northern Mariana Islands  $1.6010
    Norway  $0.0891
    Oman  $0.6809
    Pakistan  $0.4945
    Palau  $1.7271
    Palestine  $0.5301
    Panama  $0.5913
    Papua New Guinea  $1.4315
    Paraguay  $0.4540
    Peru  $0.4534
    Philippines  $0.1673
    Poland  $0.1217
    Portugal  $0.2985
    Principe and Sao Tome  $2.3662
    Puerto Rico  $0.1884
    Qatar  $0.6221
    Reunion Island  $1.0456
    Romania  $0.0825
    Russia  $0.2104
    Rwanda  $0.8136
    Samoa  $1.0386
    San Marino  $0.5670
    Saudi Arabia  $0.3838
    Senegal  $0.6134
    Serbia  $0.5707
    Seychelles Islands  $0.9984
    Sierra Leone  $0.9052
    Singapore  $0.1251
    Slovakia  $0.1350
    Slovenia  $0.3108
    Solomon Islands  $2.0093
    Somalia  $1.3467
    South Africa  $0.1686
    South Korea  $0.1326
    South Sudan  $0.8237
    Spain $0.0696
    Sri Lanka  $0.5367
    St. Helena  $2.9861
    St. Kitts  $0.5340
    St. Lucia  $0.5350
    St. Maarten  $0.4792
    St. Pierre & Miquelon  $1.1909
    St. Vincent  $0.5350
    Suriname  $0.6940
    Swaziland  $0.6216
    Sweden $0.0494
    Switzerland  $0.1144
    Taiwan  $0.2511
    Tajikistan  $0.6049
    Tanzania  $0.6879
    Thailand  $0.1050
    Togo  $0.8380
    Tokelau  $2.9861
    Tonga Islands  $1.7726
    Trinidad & Tobago  $0.5057
    Tunisia  $0.8742
    Turkey  $0.2276
    Turkmenistan  $0.5876
    Turks & Caicos  $0.6254
    Tuvalu  $2.3662
    Uganda  $0.8448
    Ukraine  $0.3923
    United Arab Emirates  $0.2301
    United Kingdom  $0.0158
    United States  $0.0142
    Uruguay  $0.5005
    US Virgin Islands  $0.4330
    Uzbekistan  $0.5551
    Vanuatu  $1.9053
    Vietnam  $0.1050
    Yemen  $0.6113
    Zambia  $0.7611
    Zimbabwe  $0.6847

    Pricing Examples

    Voice example

    An end-customer calls using an Amazon Connect German Direct Inward Dial (DID) number in the EU (Frankfut) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.

    There are 3 separate charges that apply for this call:

    1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126

    2. There is the day charge for use of the German DID number. At $0.10 per day * 1 day = $0.10

    3. And there is an inbound call per minute charge for German DID numbers. At $0.0040 per minute * 7 minutes = $0.0280

    So the total for this call is $0.25 (plus applicable taxes, fees, and surcharges). 

  • EU (London)
  • Telephony Pricing Details

      Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD)
    Country Direct Inward Dial (DID) Toll Free Direct Inward Dial (DID) Toll Free
    Austria  $0.10  $0.48  $0.0041  $0.0414
    Belgium  $0.10  $0.48  $0.0040  $0.0406
    Bulgaria $0.21 $0.99 $0.1262 $0.1954
    Canada $0.10 $0.48 $0.0033 $0.0443
    Croatia $0.23 $0.48 $0.3135 $0.4037
    Cyprus $0.28 $0.58 $0.0452 $0.1438
    Czech Republic  $0.10  $0.48  $0.0050  $0.0360
    Denmark  $0.10  $0.48  $0.0040  $0.0261
    Estonia $0.21 $1.60 $0.3292 $0.4491
    Finland  $0.10  $0.23  $0.0040  $0.0659
    France  $0.10  $0.16  $0.0040  $0.0237
    Georgia $0.36   $0.0040  
    Germany  $0.10  $0.13  $0.0040  $0.0387
    Greece  $0.10  $0.48  $0.0061  $0.0686
    Hungary $0.10 $0.48 $0.0044 $0.2125
    Ireland  $0.10  $0.32  $0.0040  $0.0686
    Italy  $0.10  $0.32  $0.0040  $0.1281
    Latvia $0.27 $0.90 $0.1015 $0.4073
    Lithuania $0.21 $0.48 $0.0957 $0.22
    Luxembourg $0.21 $0.48 $0.0033 $0.1775
    Malta $0.26   $0.0604  
    Netherlands  $0.10  $0.48  $0.0040  $0.0544
    Norway  $0.10  $0.48  $0.0040  $0.0359
    Poland  $0.10  $0.48  $0.0050  $0.0555
    Portugal  $0.10  $0.48  $0.0040  $0.0283
    Romania $0.22 $0.48 $0.0066 $0.1603
    Slovakia  $0.10  $0.48  $0.0050 $0.1374
    Slovenia $0.21 $0.48 $0.2004 $0.2643
    Spain  $0.10  $0.48  $0.0040  $0.0582
    Sweden  $0.10  $0.48  $0.0040  $0.0399
    Switzerland  $0.10  $0.48  $0.0040  $0.1490
    Turkey $0.27 $0.73 $0.0203  $0.1980
    United Kingdom  $0.03  $0.03  $0.0040  $0.0300
    United States  $0.06  $0.06  $0.0040  $0.0137

    Outbound Calls

    Destination Country Outbound Call Per Minute (USD)
    Afghanistan  $0.6275
    Albania  $0.6016
    Algeria  $0.5812
    American Samoa  $1.7356
    Andorra  $0.2816
    Angola  $0.4885
    Anguilla  $0.6445
    Antarctica  $2.3662
    Antigua and Barbuda  $0.6333
    Argentina  $0.2802
    Armenia  $0.6214
    Aruba  $0.6358
    Ascension Island  $3.0703
    Australia  $0.0571
    Austria  $0.0447
    Azerbaijan  $0.7029
    Bahamas  $0.4768
    Bahrain  $0.5428
    Bangladesh  $0.4721
    Barbados  $0.6374
    Belarus  $0.5954
    Belgium  $0.1434
    Belize  $0.6517
    Benin  $0.7204
    Bermuda  $0.5420
    Bhutan  $0.4907
    Bolivia  $0.6237
    Bosnia & Herzegovina  $0.5124
    Botswana  $0.6535
    Brazil  $0.1847
    British Virgin Islands  $0.4380
    Brunei  $0.4735
    Bulgaria  $0.2719
    Burkina Faso  $0.7380
    Burundi  $0.9264
    Cambodia  $0.4927
    Cameroon  $0.7039
    Canada  $0.0168
    Cape Verde Islands  $1.0128
    Cayman Islands  $0.6060
    Central African Republic  $0.9176
    Chad  $0.9721
    Chile  $0.4612
    China  $0.0411
    Colombia  $0.2526
    Comoros  $0.8661
    Cook Islands  $2.3662
    Costa Rica  $0.4463
    Croatia  $0.2205
    Czech Republic  $0.1189
    Democratic Republic of Congo  $0.9807
    Denmark  $0.0494
    Djibouti  $0.8619
    Dominica  $0.6316
    Dominican Republic  $0.4621
    East Timor  $1.8533
    Ecuador  $0.5401
    Egypt  $0.1721
    El Salvador  $0.6176
    Equatorial Guinea  $0.8743
    Eritrea  $0.6636
    Estonia  $0.2759
    Ethiopia  $0.6767
    Falkland Islands  $2.3662
    Faroe Islands  $0.5114
    Fiji Islands  $1.2107
    Finland  $0.1308
    France  $ 0.0424
    French Guiana  $0.4604
    French Polynesia  $1.2361
    Gabon  $0.8139
    Gambia  $0.8931
    Georgia  $0.5506
    Germany  $0.0120
    Gibraltar  $0.3307
    Greece  $0.1252
    Greenland  $1.3490
    Grenada  $0.6332
    Guadeloupe  $0.4460
    Guam  $1.1068
    Guatemala  $0.5979
    Guinea  $0.8678
    Guinea Bissau  $1.2879
    Guyana  $0.6348
    Haiti  $0.6777
    Honduras  $0.6139
    Hong Kong  $0.0428
    Hungary  $0.0985
    Iceland  $0.1928
    India $0.0297
    Indonesia $0.0731
    Iraq  $0.8277
    Ireland  $0.0699
    Israel  $0.2462
    Italy  $0.0407
    Ivory Coast  $0.7522
    Jamaica  $0.5279
    Japan  $0.0837
    Jordan  $0.5121
    Kazakhstan  $0.4663
    Kenya  $0.6308
    Kiribati  $2.3662
    Kuwait  $0.5601
    Kyrgyzstan  $0.6279
    Laos  $0.4001
    Latvia  $0.2483
    Lebanon  $0.5238
    Lesotho  $0.8099
    Liberia  $0.7835
    Libya  $0.6357
    Liechtenstein  $0.4150
    Lithuania  $0.3428
    Luxembourg  $0.1528
    Macao  $0.4983
    Macedonia  $0.5961
    Madagascar  $1.0310
    Malawi  $0.8767
    Malaysia  $0.0731
    Maldives  $2.0206
    Mali  $0.7550
    Malta  $0.1977
    Marshall Islands  $1.2327
    Mauritania  $0.9400
    Mauritius  $0.6189
    Mayotte Island  $0.5193
    Mexico  $0.0442
    Micronesia  $1.7034
    Moldova  $1.0061
    Monaco  $0.5619
    Mongolia  $0.5608
    Montenegro  $0.5414
    Montserrat  $1.1179
    Morocco  $0.6934
    Mozambique  $0.6779
    Myanmar  $0.5866
    Namibia  $0.5821
    Nauru  $2.3662
    Nepal  $0.5245
    Netherlands  $0.0422
    Netherlands Antilles  $0.4072
    New Caledonia  $1.1992
    New Zealand  $0.1984
    Nicaragua  $0.5843
    Niger  $0.8664
    Niue  $3.0703
    Norfolk Island  $2.4802
    Northern Mariana Islands  $1.6010
    Norway  $0.0891
    Oman  $0.6809
    Pakistan  $0.4945
    Palau  $1.7271
    Palestine  $0.5301
    Panama  $0.5913
    Papua New Guinea  $1.4315
    Paraguay  $0.4540
    Peru  $0.4534
    Philippines  $0.1673
    Poland  $0.1217
    Portugal  $0.2985
    Principe and Sao Tome  $2.3662
    Puerto Rico  $0.1884
    Qatar  $0.6221
    Reunion Island  $1.0456
    Romania  $0.0825
    Russia  $0.2104
    Rwanda  $0.8136
    Samoa  $1.0386
    San Marino  $0.5670
    Saudi Arabia  $0.3838
    Senegal  $0.6134
    Serbia  $0.5707
    Seychelles Islands  $0.9984
    Sierra Leone  $0.9052
    Singapore  $0.1251
    Slovakia  $0.1350
    Slovenia  $0.3108
    Solomon Islands  $2.0093
    Somalia  $1.3467
    South Africa  $0.1686
    South Korea  $0.1326
    South Sudan  $0.8237
    Spain $0.0696
    Sri Lanka  $0.5367
    St. Helena  $2.9861
    St. Kitts  $0.5340
    St. Lucia  $0.5350
    St. Maarten  $0.4792
    St. Pierre & Miquelon  $1.1909
    St. Vincent  $0.5350
    Suriname  $0.6940
    Swaziland  $0.6216
    Sweden $0.0494
    Switzerland  $0.1144
    Taiwan  $0.2511
    Tajikistan  $0.6049
    Tanzania  $0.6879
    Thailand  $0.1050
    Togo  $0.8380
    Tokelau  $2.9861
    Tonga Islands  $1.7726
    Trinidad & Tobago  $0.5057
    Tunisia  $0.8742
    Turkey  $0.2276
    Turkmenistan  $0.5876
    Turks & Caicos  $0.6254
    Tuvalu  $2.3662
    Uganda  $0.8448
    Ukraine  $0.3923
    United Arab Emirates  $0.2301
    United Kingdom  $0.0158
    United States  $0.0142
    Uruguay  $0.5005
    US Virgin Islands  $0.4330
    Uzbekistan  $0.5551
    Vanuatu  $1.9053
    Vietnam  $0.1050
    Yemen  $0.6113
    Zambia  $0.7611
    Zimbabwe  $0.6847

    Pricing Examples

    Voice example

    An end-customer calls using an Amazon Connect German Direct Inward Dial (DID) number in the EU (Frankfut) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.

    There are 3 separate charges that apply for this call:

    1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126

    2. There is the day charge for use of the German DID number. At $0.10 per day * 1 day = $0.10

    3. And there is an inbound call per minute charge for German DID numbers. At $0.0040 per minute * 7 minutes = $0.0280

    So the total for this call is $0.25 (plus applicable taxes, fees, and surcharges). 

Chat example

An end-customer begins a chat through your website that is made possible by Amazon Connect. The customer begins the chat by sending a message. The chat occurs over multiple hours with two different agents since the end-customer stopped responding and then later resumed the chat when the first agent was no longer online. During the chat, the customer sent 9 messages and the agents sent 15 messages. There is one charge for this chat:

1. There is an Amazon Connect chat charge, based on the total messages sent during the chat (including initial message when chat was started). At $0.004 per message * (9 customer messages + 15 agent messages) = $0.096

So the total for this chat is $0.096 (plus applicable taxes, fees, and surcharges).

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