Amazon Connect is a pay-as-you-go service. There are no required up-front payments, long-term commitments or minimum monthly fees. You pay by the minute for Amazon Connect voice usage plus any associated telephony charges. Amazon Connect voice usage is determined by the minutes your end-customer is connected to the service. For telephony, Amazon Connect offers both direct inward dial (DID) and toll-free phone numbers. DID and toll-free phone numbers are charged on a per day basis, and there is a per minute charge for any calls based on the type of phone number for inbound calls, and the destination of outbound calls. For Amazon Connect chat usage, you pay $0.004 USD for each chat message sent by your customers, agents or by you via contact flows.
Amazon Connect offers DID and toll-free numbers in the US and more than 20 countries worldwide. To check for country specific pricing refer to the tables below. Taxes, surcharges and fees may also apply. For US customers, placing calls to countries outside of the US requires requesting a service limit increase.
AWS Free Usage Tier
As part of the AWS Free Tier, you can get started with Amazon Connect for free for twelve months. After you deploy your initial Amazon Connect contact center, you receive 90 minutes per month of Amazon Connect service usage, a direct inward dial (DID) number from the country in which the AWS region is located, 30 minutes per month of inbound DID calls, and 30 minutes per month of outbound calls made to numbers in the country in which the AWS region is located. Your first 500 messages per month are free during your first year with Amazon Connect chat. For US regions, you also get a US toll-free number and 30 minutes per month of inbound toll-free calls made from the US. For example, if you create your instance in the Asia Pacific (Sydney) AWS region, you get one DID number from Australia, can receive 30 minutes of inbound DID calls to that number, and you can use Amazon Connect to place 30 minutes of outbound calls to numbers in Australia.
Amazon Connect Pricing by AWS Region
Voice usage $0.018 per minute
Chat usage $0.004 per message
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US East
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US West
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Asia Pacific (Sydney)
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Asia Pacific (Tokyo)
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EU (Frankfurt)
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US East
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Telephony Pricing Details
Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD) Country
Direct Inward Dial
(DID)Toll Free
Direct Inward Dial
(DID)Toll Free
United States of America$0.03
$0.06
$0.0022 $0.0120
Austria
$0.10
$0.42 $0.0070
$0.0414 Belgium
$0.10 $0.42 $0.0070 $0.0406 Canada
$0.06
$0.42
$0.0030
$0.0200
Czech Republic $0.10 $0.42 $0.0070 $0.0360 Denmark $0.10 $0.42 $0.0070 $0.0261 Finland $0.10 $0.42 $0.0070 $0.0659 France $0.10 $0.42 $0.0070 $0.0237 Germany $0.10 $0.42 $0.0070 $0.0387 Greece $0.10 $0.42 $0.0070 $0.0686 Ireland $0.10 $0.42 $0.0070 $0.0686 Italy $0.10 $0.42 $0.0070 $0.1281 Mexico
$0.27
$0.42
$0.0070
$0.1100
Netherlands $0.10 $0.42 $0.0070 $0.0544 Norway $0.16 $0.42 $0.0070 $0.0559 Poland $0.10 $0.42 $0.0070 $0.0815 Portugal $0.10 $0.42 $0.0070 $0.0283 Puerto Rico $0.03 $0.06 $0.0030 $0.0400 Slovakia
$0.10
$0.63
$0.0070
$0.1690
Spain $0.10 $0.42 $0.0070 $0.0582 Sweden $0.10 $0.42 $0.0070 $0.0399 Switzerland $0.10 $0.42 $0.0070 $0.1312 United Kingdom $0.05 $0.42 $0.0070 $0.0826 Outbound Calls
Destination Country Outbound Call Per Minute (USD)
United States of America $0.0048
Afghanistan
$0.3324
Albania
$0.5894
Algeria
$0.5892
American Samoa
$0.0597
Andorra
$0.2074
Angola
$0.2388
Anguilla
$0.4558
Antarctica
$2.7830
Antigua and Barbuda
$0.4464
Argentina
$0.2306
Armenia
$0.3276
Aruba
$0.3068
Ascension Island
$4.0969
Australia
$0.0699
Austria
$0.2436
Azerbaijan
$0.5168
Bahamas
$0.2338
Bahrain
$0.1688
Bangladesh
$0.0429
Barbados
$0.4548
Belarus
$0.7027
Belgium
$0.1796
Belize
$0.3436
Benin
$0.5471
Bermuda
$0.1639
Bhutan
$0.1266
Bolivia
$0.2486
Bosnia and Herzegovina
$0.5351
Botswana
$0.3053
Brazil
$0.1428
British Virgin Islands $0.4295
Brunei Darussalam
$0.0502
Bulgaria
$0.3660
Burkina Faso
$0.5220
Burundi
$0.7777
Cambodia
$0.0910
Cameroon
$0.4964
Canada
$0.0130
Cape Verde
$0.4557
Cayman Islands
$0.3287
Central African Republic
$0.9347
Chad
$0.9193
Chile
$0.1952
China
$0.0355
Christmas Island
$0.1833
Cocos (Keeling) Islands
$0.1833
Colombia
$0.0940
Comoros
$0.6124
Congo (the)
$0.7953
Cook Islands
$1.0935
Costa Rica
$0.0738
Croatia
$0.5393
Cyprus
$0.0542
Czech Republic
$0.0880
Congo (the Democratic Republic of)
$0.5817
Denmark
$0.0505
Diego Garcia
$2.0460
Djibouti
$0.5034
Dominica
$0.4162
Dominican Republic
$0.1181
East Timor
$1.3788
Ecuador
$0.2795
Egypt
$0.1655
El Salvador
$0.2414
Equatorial Guinea
$0.6753
Eritrea
$0.3719
Estonia
$0.4762
Ethiopia
$0.3625
Faroe Islands
$0.2377
Falkland Islands (Malvinas)
$3.2524
Fiji
$0.3413
Finland
$0.0755
France
$0.1436
French Guiana
$0.3507
French Polynesia
$0.4214
Gabon
$0.7151
Gambia
$0.9148
Georgia
$0.3539
Germany
$0.1889
Ghana
$0.3857
Gibraltar
$0.2337
Greece
$0.1105
Greenland
$0.7857
Grenada
$0.4355
Guadeloupe
$0.1279
Guam
$0.0556
Guatemala
$0.1918
Guinea
$0.7535
Guinea
$0.6945
Guyana
$0.3228
Haiti
$0.5328
Honduras
$0.2868
Hong Kong
$0.0302
Hungary
$0.0919
Iceland
$0.0512
India
$0.0463
Indonesia
$0.1588
Iraq
$0.3045
Ireland
$0.1279
Isle of Man
$7.1644
Israel
$0.1028
Italy
$0.2695
Ivory Coast
$0.6384
Jamaica
$0.3384
Japan
$0.1204
Jordan
$0.2117
Kazakhstan
$0.2203
Kenya
$0.2245
Kiribati
$4.9648
Kuwait
$0.1074
Kyrgyzstan
$0.3093
Laos
$0.0983
Latvia
$0.6229
Lebanon
$0.2432
Lesotho
$0.3849
Liberia
$0.6856
Libya
$0.4407
Liechtenstein
$0.4657
Lithuania
$0.6269
Luxembourg
$0.1289
Macao
$0.1136
Macedonia
$0.5550
Madagascar
$1.0065
Malawi
$0.5079
Malaysia
$0.0589
Maldives
$1.4856
Mali
$0.5388
Malta
$0.0954
Marshall Islands
$0.3874
Martinique
$0.2184
Mauritania
$0.7479
Mauritius
$0.1664
Mayotte
$0.6201
Mexico
$0.0442
Micronesia
$0.5927
Moldova
$0.4343
Monaco
$0.5507
Mongolia
$0.0843
Montenegro
$0.5333
Montserrat
$0.3988
Morocco
$0.6060
Mozambique
$0.3331
Myanmar
$0.3881
Namibia
$0.1571
Nauru
$4.8677
Nepal
$0.1859
Netherlands
$0.0732
Netherlands Antilles
$0.1596
New Caledonia
$3.0466
New Zealand
$0.1137
Nicaragua
$0.3217
Niger
$0.5398
Nigeria
$0.1246
Niue
$5.2211
Norfolk Island
$2.8889
Northern Mariana Islands
$0.0746
Norway
$0.0907
Oman
$0.4228
Pakistan
$0.1264
Palau
$0.4259
Palestinian Territory
$0.2649
Panama
$0.1598
Papua New Guinea
$1.1980
Paraguay
$0.1274
Peru
$0.2051
Philippines
$0.1934
Poland
$0.2012
Portugal
$0.2465
Sao Tome and Principe
$2.2306
Puerto Rico
$0.0200
Qatar
$0.2494
Reunion
$0.2248
Romania
$0.0845
Russian Federation
$0.4372
Rwanda
$0.4576
San Marino
$0.8589
Saudi Arabia
$0.1803
Senegal
$0.7566
Serbia
$0.5331
Seychelles
$1.0268
Sierra Leone
$0.7090
Singapore
$0.0470
Slovakia
$0.1349
Slovenia
$0.4342
Solomon Islands
$1.4850
Somalia
$0.8538
South Africa
$0.0993
South Korea
$0.0251
South Sudan
$0.5276
Spain
$0.1813
Sri Lanka
$0.2142
Saint Helena
$2.9084
Saint Kitts
$0.4202
Saint Lucia
$0.5015
Saint-Martin (French part)
$0.1789
Saint Pierre and Miquelon
$0.5081
Saint Vincent and Grenadines
$0.4289
Suriname
$1.9460
Swaziland
$0.2265
Sweden
$0.0287
Switzerland
$0.1144
Taiwan
$0.1201
Tajikistan
$0.3401
Tanzania
$0.5206
Thailand
$0.0699
Togo
$3.2199
Tokelau
$3.7356
Tonga
$3.3423
Trinidad and Tobago
$0.3154
Tunisia
$1.2826
Turkey
$0.2241
Turkmenistan
$0.1907
Turks and Caicos Islands
$0.4538
Tuvalu
$4.7977
Uganda
$0.4873
Ukraine
$0.3488
United Arab Emirates
$0.2487
United Kingdom
$0.0301
Uruguay
$0.2220
Virgin Islands
$0.2651
Uzbekistan
$0.0858
Vanuatu
$3.7645
Vatican City
$0.0246
Venezuela (Bolivarian Republic of)
$0.3105
Vietnam
$0.1081
Wallis and Futuna Islands
$1.3930
Samoa
$4.5541
Yemen
$0.2659
Zambia
$0.5412
Zimbabwe
$0.5870
Pricing Examples
Voice example
An end-customer calls using an Amazon Connect US toll-free number in the US East (N. Virginia) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.
There are 3 separate charges that apply for this call:
1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126
2. There is the day charge for use of the US toll-free number. At $0.06 per day * 1 day = $0.06
3. And there is an inbound call per minute charge for US toll-free numbers. At $0.012 per minute * 7 minutes = $0.084
So the total for this call is $0.27 (plus applicable taxes, fees, and surcharges).
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US West
-
Telephony Pricing Details
Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD) Country
Direct Inward Dial
(DID)Toll Free
Direct Inward Dial
(DID)Toll Free
United States of America$0.03
$0.06
$0.0022 $0.0120
Austria
$0.10
$0.42 $0.0070
$0.0414 Belgium
$0.10 $0.42 $0.0070 $0.0406 Canada
$0.06
$0.42
$0.0030
$0.0200
Czech Republic $0.10 $0.42 $0.0070 $0.0360 Denmark $0.10 $0.42 $0.0070 $0.0261 Finland $0.10 $0.42 $0.0070 $0.0659 France $0.10 $0.42 $0.0070 $0.0237 Germany $0.10 $0.42 $0.0070 $0.0387 Greece $0.10 $0.42 $0.0070 $0.0686 Ireland $0.10 $0.42 $0.0070 $0.0686 Italy $0.10 $0.42 $0.0070 $0.1281 Mexico
$0.27
$0.42
$0.0070
$0.1100
Netherlands $0.10 $0.42 $0.0070 $0.0544 Norway $0.16 $0.42 $0.0070 $0.0559 Poland $0.10 $0.42 $0.0070 $0.0815 Portugal $0.10 $0.42 $0.0070 $0.0283 Puerto Rico $0.03 $0.06 $0.0030 $0.0400 Slovakia
$0.10
$0.63
$0.0070
$0.1690
Spain $0.10 $0.42 $0.0070 $0.0582 Sweden $0.10 $0.42 $0.0070 $0.0399 Switzerland $0.10 $0.42 $0.0070 $0.1312 United Kingdom $0.05 $0.42 $0.0070 $0.0826 Outbound Calls
Destination Country Outbound Call Per Minute (USD)
United States of America $0.0048
Afghanistan
$0.3324
Albania
$0.5894
Algeria
$0.5892
American Samoa
$0.0597
Andorra
$0.2074
Angola
$0.2388
Anguilla
$0.4558
Antarctica
$2.7830
Antigua and Barbuda
$0.4464
Argentina
$0.2306
Armenia
$0.3276
Aruba
$0.3068
Ascension Island
$4.0969
Australia
$0.0699
Austria
$0.2436
Azerbaijan
$0.5168
Bahamas
$0.2338
Bahrain
$0.1688
Bangladesh
$0.0429
Barbados
$0.4548
Belarus
$0.7027
Belgium
$0.1796
Belize
$0.3436
Benin
$0.5471
Bermuda
$0.1639
Bhutan
$0.1266
Bolivia
$0.2486
Bosnia and Herzegovina
$0.5351
Botswana
$0.3053
Brazil
$0.1428
British Virgin Islands $0.4295
Brunei Darussalam
$0.0502
Bulgaria
$0.3660
Burkina Faso
$0.5220
Burundi
$0.7777
Cambodia
$0.0910
Cameroon
$0.4964
Canada
$0.0130
Cape Verde
$0.4557
Cayman Islands
$0.3287
Central African Republic
$0.9347
Chad
$0.9193
Chile
$0.1952
China
$0.0355
Christmas Island
$0.1833
Cocos (Keeling) Islands
$0.1833
Colombia
$0.0940
Comoros
$0.6124
Congo (the)
$0.7953
Cook Islands
$1.0935
Costa Rica
$0.0738
Croatia
$0.5393
Cyprus
$0.0542
Czech Republic
$0.0880
Congo (the Democratic Republic of)
$0.5817
Denmark
$0.0505
Diego Garcia
$2.0460
Djibouti
$0.5034
Dominica
$0.4162
Dominican Republic
$0.1181
East Timor
$1.3788
Ecuador
$0.2795
Egypt
$0.1655
El Salvador
$0.2414
Equatorial Guinea
$0.6753
Eritrea
$0.3719
Estonia
$0.4762
Ethiopia
$0.3625
Faroe Islands
$0.2377
Falkland Islands (Malvinas)
$3.2524
Fiji
$0.3413
Finland
$0.0755
France
$0.1436
French Guiana
$0.3507
French Polynesia
$0.4214
Gabon
$0.7151
Gambia
$0.9148
Georgia
$0.3539
Germany
$0.1889
Ghana
$0.3857
Gibraltar
$0.2337
Greece
$0.1105
Greenland
$0.7857
Grenada
$0.4355
Guadeloupe
$0.1279
Guam
$0.0556
Guatemala
$0.1918
Guinea
$0.7535
Guinea
$0.6945
Guyana
$0.3228
Haiti
$0.5328
Honduras
$0.2868
Hong Kong
$0.0302
Hungary
$0.0919
Iceland
$0.0512
India
$0.0463
Indonesia
$0.1588
Iraq
$0.3045
Ireland
$0.1279
Isle of Man
$7.1644
Israel
$0.1028
Italy
$0.2695
Ivory Coast
$0.6384
Jamaica
$0.3384
Japan
$0.1204
Jordan
$0.2117
Kazakhstan
$0.2203
Kenya
$0.2245
Kiribati
$4.9648
Kuwait
$0.1074
Kyrgyzstan
$0.3093
Laos
$0.0983
Latvia
$0.6229
Lebanon
$0.2432
Lesotho
$0.3849
Liberia
$0.6856
Libya
$0.4407
Liechtenstein
$0.4657
Lithuania
$0.6269
Luxembourg
$0.1289
Macao
$0.1136
Macedonia
$0.5550
Madagascar
$1.0065
Malawi
$0.5079
Malaysia
$0.0589
Maldives
$1.4856
Mali
$0.5388
Malta
$0.0954
Marshall Islands
$0.3874
Martinique
$0.2184
Mauritania
$0.7479
Mauritius
$0.1664
Mayotte
$0.6201
Mexico
$0.0442
Micronesia
$0.5927
Moldova
$0.4343
Monaco
$0.5507
Mongolia
$0.0843
Montenegro
$0.5333
Montserrat
$0.3988
Morocco
$0.6060
Mozambique
$0.3331
Myanmar
$0.3881
Namibia
$0.1571
Nauru
$4.8677
Nepal
$0.1859
Netherlands
$0.0732
Netherlands Antilles
$0.1596
New Caledonia
$3.0466
New Zealand
$0.1137
Nicaragua
$0.3217
Niger
$0.5398
Nigeria
$0.1246
Niue
$5.2211
Norfolk Island
$2.8889
Northern Mariana Islands
$0.0746
Norway
$0.0907
Oman
$0.4228
Pakistan
$0.1264
Palau
$0.4259
Palestinian Territory
$0.2649
Panama
$0.1598
Papua New Guinea
$1.1980
Paraguay
$0.1274
Peru
$0.2051
Philippines
$0.1934
Poland
$0.2012
Portugal
$0.2465
Sao Tome and Principe
$2.2306
Puerto Rico
$0.0200
Qatar
$0.2494
Reunion
$0.2248
Romania
$0.0845
Russian Federation
$0.4372
Rwanda
$0.4576
San Marino
$0.8589
Saudi Arabia
$0.1803
Senegal
$0.7566
Serbia
$0.5331
Seychelles
$1.0268
Sierra Leone
$0.7090
Singapore
$0.0470
Slovakia
$0.1349
Slovenia
$0.4342
Solomon Islands
$1.4850
Somalia
$0.8538
South Africa
$0.0993
South Korea
$0.0251
South Sudan
$0.5276
Spain
$0.1813
Sri Lanka
$0.2142
Saint Helena
$2.9084
Saint Kitts
$0.4202
Saint Lucia
$0.5015
Saint-Martin (French part)
$0.1789
Saint Pierre and Miquelon
$0.5081
Saint Vincent and Grenadines
$0.4289
Suriname
$1.9460
Swaziland
$0.2265
Sweden
$0.0287
Switzerland
$0.1144
Taiwan
$0.1201
Tajikistan
$0.3401
Tanzania
$0.5206
Thailand
$0.0699
Togo
$3.2199
Tokelau
$3.7356
Tonga
$3.3423
Trinidad and Tobago
$0.3154
Tunisia
$1.2826
Turkey
$0.2241
Turkmenistan
$0.1907
Turks and Caicos Islands
$0.4538
Tuvalu
$4.7977
Uganda
$0.4873
Ukraine
$0.3488
United Arab Emirates
$0.2487
United Kingdom
$0.0301
Uruguay
$0.2220
Virgin Islands
$0.2651
Uzbekistan
$0.0858
Vanuatu
$3.7645
Vatican City
$0.0246
Venezuela (Bolivarian Republic of)
$0.3105
Vietnam
$0.1081
Wallis and Futuna Islands
$1.3930
Samoa
$4.5541
Yemen
$0.2659
Zambia
$0.5412
Zimbabwe
$0.5870
Pricing Examples
Voice example
An end-customer calls using an Amazon Connect US toll-free number in the US West (Oregon) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.
There are 3 separate charges that apply for this call:
1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126
2. There is the day charge for use of the US toll-free number. At $0.06 per day * 1 day = $0.06
3. And there is an inbound call per minute charge for US toll-free numbers. At $0.012 per minute * 7 minutes = $0.084
So the total for this call is $0.27 (plus applicable taxes, fees, and surcharges).
-
Asia Pacific (Sydney)
-
Telephony Pricing Details
Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD) Country
Direct Inward Dial
(DID)Toll Free
Direct Inward Dial
(DID)Toll Free Australia
$0.10
$0.39
$0.0050
$0.0540
Hong Kong
$0.16
$0.48
$0.0104
$0.0502
Japan
$0.13
$0.48
$0.0056
$0.2114
New Zealand $0.13
$0.58
$0.0050
$0.2205
United Kingdom $0.10
$0.10
$0.0040
$0.0720
United States of America $0.06
$0.06
$0.0040
$0.0137
Outbound Calls
Destination Country
Outbound Call Per Minute (USD)
Afghanistan
$0.6275
Albania
$0.6016
Algeria
$0.5812
American Samoa
$1.7356
Andorra
$0.2816
Angola
$0.4885
Anguilla
$0.6445
Antarctica
$2.3662
Antigua and Barbuda
$0.6333
Argentina
$0.2802
Armenia
$0.6214
Aruba
$0.6358
Ascension Island
$3.0703
Australia
$0.0500
Austria
$0.1834
Azerbaijan
$0.7029
Bahamas
$0.4768
Bahrain
$0.5428
Bangladesh
$0.4721
Barbados
$0.6374
Belarus
$0.5954
Belgium
$0.1434
Belize
$0.6517
Benin
$0.7204
Bermuda
$0.5420
Bhutan
$0.4907
Bolivia
$0.6237
Bosnia and Herzegovina
$0.5124
Botswana
$0.6535
Brazil
$0.1847
British Virgin Islands
$0.4380
Brunei Darussalam
$0.4735
Bulgaria
$0.2719
Burkina Faso
$0.7380
Burundi
$0.9264
Cambodia
$0.4927
Cameroon
$0.7039
Canada
$0.0168
Cape Verde
$1.0128
Cayman Islands
$0.6060
Central African Republic
$0.9176
Chad
$0.9721
Chile
$0.4612
China
$0.0411
Colombia
$0.2526
Comoros
$0.8661
Congo (the Democratic Republic of the)
$0.9807
Cook Islands
$2.3662
Costa Rica
$0.4463
Croatia
$0.2205
Czech Republic
$0.1189
Denmark
$0.0494
Djibouti
$0.8619
Dominica
$0.6316
Dominican Republic
$0.4621
East Timor
$1.8533
Ecuador
$0.5401
Egypt
$0.5124
El Salvador
$0.6176
Equatorial Guinea
$0.8743
Eritrea
$0.6636
Estonia
$0.2759
Ethiopia
$0.6767
Falkland Islands (Malvinas)
$2.3662
Faroe Islands
$0.5114
Fiji
$1.2107
Finland
$0.1308
France
$0.1133
French Guiana
$0.4604
French Polynesia
$1.2361
Gabon
$0.8139
Gambia
$0.8931
Georgia
$0.5506
Germany
$0.0562
Gibraltar
$0.3307
Greece
$0.1252
Greenland
$1.3490
Grenada
$0.6332
Guadeloupe
$0.4460
Guam
$1.1068
Guatemala
$0.5979
Guinea
$0.8678
Guinea-Bissau
$1.2879
Guyana
$0.6348
Haiti
$0.6777
Honduras
$0.6139
Hong Kong
$0.0428
Hungary
$0.0985
Iceland
$0.1928
India $0.0297 Indonesia $0.0731 Iraq
$0.8277
Ireland
$0.1197
Israel
$0.2462
Italy
$0.0651
Ivory Coast
$0.7522
Jamaica
$0.5279
Japan
$0.1203
Jordan
$0.5121
Kazakhstan
$0.4663
Kenya
$0.6308
Kiribati
$2.3662
Kuwait
$0.5601
Kyrgyzstan
$0.6279
Laos
$0.4001
Latvia
$0.2483
Lebanon
$0.5238
Lesotho
$0.8099
Liberia
$0.7835
Libya
$0.6357
Liechtenstein
$0.4150
Lithuania
$0.3428
Luxembourg
$0.1528
Macao
$0.4983
Macedonia
$0.5961
Madagascar
$1.0310
Malawi
$0.8767
Malaysia
$0.0731
Maldives
$2.0206
Mali
$0.7550
Malta
$0.1977
Marshall Islands
$1.2327
Mauritania
$0.9400
Mauritius
$0.6189
Mayotte
$0.5193
Mexico
$0.2440
Micronesia
$1.7034
Moldova
$1.0061
Monaco
$0.5619
Mongolia
$0.5608
Montenegro
$0.5414
Montserrat
$1.1179
Morocco
$0.6934
Mozambique
$0.6779
Myanmar
$0.5866
Namibia
$0.5821
Nauru
$2.3662
Nepal
$0.5245
Netherlands
$0.5902
Netherlands Antilles
$0.4072
New Caledonia
$1.1992
New Zealand
$0.0879
Nicaragua
$0.5843
Niger
$0.8664
Niue
$3.0703
Norfolk Island
$2.4802
Northern Mariana Islands
$1.6010
Norway
$0.0891
Oman
$0.6809
Pakistan
$0.4945
Palau
$1.7271
Palestinian Territory
$0.5301
Panama
$0.5913
Papua New Guinea
$1.4315
Paraguay
$0.4540
Peru
$0.4534
Philippines
$0.1673
Poland
$0.1217
Portugal
$0.2985
Puerto Rico
$0.1884
Qatar
$0.6221
Reunion
$1.0456
Romania
$0.0825
Russian Federation
$0.2104
Rwanda
$0.8136
Saint Helena
$2.9861
Saint Kitts and Nevis
$0.5340
Saint Lucia
$0.5350
Saint Pierre and Miquelon
$1.1909
Saint Vincent and Grenadines
$0.5350
Saint-Martin (French part)
$0.4792
Samoa
$1.0386
San Marino
$0.5670
Sao Tome and Principe
$2.3662
Saudi Arabia
$0.3838
Senegal
$0.6134
Serbia
$0.5707
Seychelles
$0.9984
Sierra Leone
$0.9052
Singapore
$0.1251
Slovakia
$0.1350
Slovenia
$0.3108
Solomon Islands
$2.0093
Somalia
$1.3467
South Africa
$0.1686
South Korea
$0.1326
South Sudan
$0.8237
Spain $0.1191 Sri Lanka
$0.5367
Suriname
$0.6940
Swaziland
$0.6216
Sweden $0.0494 Switzerland
$0.1144
Taiwan
$0.2511
Tajikistan
$0.6049
Tanzania
$0.6879
Thailand
$0.1050
Togo
$0.8380
Tokelau
$2.9861
Tonga
$1.7726
Trinidad and Tobago
$0.5057
Tunisia
$0.8742
Turkey
$0.2276
Turkmenistan
$0.5876
Turks and Caicos Islands
$0.6254
Tuvalu
$2.3662
Uganda
$0.8448
Ukraine
$0.3923
United Arab Emirates
$0.3741
United Kingdom
$0.0735
United States of America
$0.0142
Uruguay
$0.5005
Uzbekistan
$0.5551
Vanuatu
$1.9053
Vietnam
$0.1050
Virgin Islands
$0.4330
Yemen
$0.6113
Zambia
$0.7611
Zimbabwe
$0.6847
Pricing Examples
Voice example
An end-customer calls using an Amazon Connect Australia Direct Inward Dial (DID) number in the Asia Pacific (Sydney) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.
There are 3 separate charges that apply for this call:
1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126
2. There is the day charge for use of the Australia DID number. At $0.10 per day * 1 day = $0.10
3. And there is an inbound call per minute charge for Australia DID numbers. At $0.0056 per minute * 7 minutes = $0.0392
So the total for this call is $0.27 (plus applicable taxes, fees, and surcharges).
-
Asia Pacific (Tokyo)
-
Telephony Pricing Details
Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD) Country
Direct Inward Dial
(DID)Toll Free
Direct Inward Dial
(DID)Toll Free Australia
$0.10
$0.39
$0.0050
$0.0540
Hong Kong
$0.16
$0.48
$0.0104
$0.0502
Japan
$0.10
$0.48
$0.003
$0.1482
United Kingdom $0.10
$0.10
$0.0040 $0.0720
United States of America $0.06 $0.06
$0.0040 $0.0137
Outbound Calls
Destination Country
Outbound Call Per Minute (USD)
Afghanistan
$0.6275
Albania
$0.6016
Algeria
$0.5812
American Samoa
$1.7356
Andorra
$0.2816
Angola
$0.4885
Anguilla
$0.6445
Antarctica
$2.3662
Antigua and Barbuda
$0.6333
Argentina
$0.2802
Armenia
$0.6214
Aruba
$0.6358
Ascension Island
$3.0703
Australia
$0.0500
Austria
$0.1834
Azerbaijan
$0.7029
Bahamas
$0.4768
Bahrain
$0.5428
Bangladesh
$0.4721
Barbados
$0.6374
Belarus
$0.5954
Belgium
$0.1434
Belize
$0.6517
Benin
$0.7204
Bermuda
$0.5420
Bhutan
$0.4907
Bolivia
$0.6237
Bosnia and Herzegovina
$0.5124
Botswana
$0.6535
Brazil
$0.1847
British Virgin Islands
$0.4380
Brunei Darussalam
$0.4735
Bulgaria
$0.2719
Burkina Faso
$0.7380
Burundi
$0.9264
Cambodia
$0.4927
Cameroon
$0.7039
Canada
$0.0168
Cape Verde
$1.0128
Cayman Islands
$0.6060
Central African Republic
$0.9176
Chad
$0.9721
Chile
$0.4612
China
$0.0411
Colombia
$0.2526
Comoros
$0.8661
Congo (the Democratic Republic of the)
$0.9807
Cook Islands
$2.3662
Costa Rica
$0.4463
Croatia
$0.2205
Czech Republic
$0.1189
Denmark
$0.0494
Djibouti
$0.8619
Dominica
$0.6316
Dominican Republic
$0.4621
East Timor
$1.8533
Ecuador
$0.5401
Egypt
$0.5124
El Salvador
$0.6176
Equatorial Guinea
$0.8743
Eritrea
$0.6636
Estonia
$0.2759
Ethiopia
$0.6767
Falkland Islands (Malvinas)
$2.3662
Faroe Islands
$0.5114
Fiji
$1.2107
Finland
$0.1308
France
$0.1133
French Guiana
$0.4604
French Polynesia
$1.2361
Gabon
$0.8139
Gambia
$0.8931
Georgia
$0.5506
Germany
$0.0562
Gibraltar
$0.3307
Greece
$0.1252
Greenland
$1.3490
Grenada
$0.6332
Guadeloupe
$0.4460
Guam
$1.1068
Guatemala
$0.5979
Guinea
$0.8678
Guinea-Bissau
$1.2879
Guyana
$0.6348
Haiti
$0.6777
Honduras
$0.6139
Hong Kong
$0.0428
Hungary
$0.0985
Iceland
$0.1928
India $0.0300 Indonesia $0.0700 Iraq
$0.8277
Ireland
$0.1197
Israel
$0.2462
Italy
$0.0651
Ivory Coast
$0.7522
Jamaica
$0.5279
Japan
$0.1000
Jordan
$0.5121
Kazakhstan
$0.4663
Kenya
$0.6308
Kiribati
$2.3662
Kuwait
$0.5601
Kyrgyzstan
$0.6279
Laos
$0.4001
Latvia
$0.2483
Lebanon
$0.5238
Lesotho
$0.8099
Liberia
$0.7835
Libya
$0.6357
Liechtenstein
$0.4150
Lithuania
$0.3428
Luxembourg
$0.1528
Macao
$0.4983
Macedonia
$0.5961
Madagascar
$1.0310
Malawi
$0.8767
Malaysia
$0.0731
Maldives
$2.0206
Mali
$0.7550
Malta
$0.1977
Marshall Islands
$1.2327
Mauritania
$0.9400
Mauritius
$0.6189
Mayotte
$0.5193
Mexico
$0.2440
Micronesia
$1.7034
Moldova
$1.0061
Monaco
$0.5619
Mongolia
$0.5608
Montenegro
$0.5414
Montserrat
$1.1179
Morocco
$0.6934
Mozambique
$0.6779
Myanmar
$0.5866
Namibia
$0.5821
Nauru
$2.3662
Nepal
$0.5245
Netherlands
$0.5902
Netherlands Antilles
$0.4072
New Caledonia
$1.1992
New Zealand
$0.0879
Nicaragua
$0.5843
Niger
$0.8664
Niue
$3.0703
Norfolk Island
$2.4802
Northern Mariana Islands
$1.6010
Norway
$0.0891
Oman
$0.6809
Pakistan
$0.4945
Palau
$1.7271
Palestinian Territory
$0.5301
Panama
$0.5913
Papua New Guinea
$1.4315
Paraguay
$0.4540
Peru
$0.4534
Philippines
$0.1673
Poland
$0.1217
Portugal
$0.2985
Puerto Rico
$0.1884
Qatar
$0.6221
Reunion
$1.0456
Romania
$0.0825
Russian Federation
$0.2104
Rwanda
$0.8136
Saint Helena
$2.9861
Saint Kitts and Nevis
$0.5340
Saint Lucia
$0.5350
Saint Pierre and Miquelon
$1.1909
Saint Vincent and Grenadines
$0.5350
Saint-Martin (French part)
$0.4792
Samoa
$1.0386
San Marino
$0.5670
Sao Tome and Principe
$2.3662
Saudi Arabia
$0.3838
Senegal
$0.6134
Serbia
$0.5707
Seychelles
$0.9984
Sierra Leone
$0.9052
Singapore
$0.1251
Slovakia
$0.1350
Slovenia
$0.3108
Solomon Islands
$2.0093
Somalia
$1.3467
South Africa
$0.1686
South Korea
$0.1326
South Sudan
$0.8237
Spain $0.1200 Sri Lanka
$0.5367
Suriname
$0.6940
Swaziland
$0.6216
Sweden $0.0500 Switzerland
$0.1144
Taiwan
$0.2511
Tajikistan
$0.6049
Tanzania
$0.6879
Thailand
$0.1050
Togo
$0.8380
Tokelau
$2.9861
Tonga
$1.7726
Trinidad and Tobago
$0.5057
Tunisia
$0.8742
Turkey
$0.2276
Turkmenistan
$0.5876
Turks and Caicos Islands
$0.6254
Tuvalu
$2.3662
Uganda
$0.8448
Ukraine
$0.3923
United Arab Emirates
$0.3741
United Kingdom
$0.0735
United States of America
$0.0142
Uruguay
$0.5005
Uzbekistan
$0.5551
Vanuatu
$1.9053
Vietnam
$0.1050
Virgin Islands
$0.4330
Yemen
$0.6113
Zambia
$0.7611
Zimbabwe
$0.6847
Pricing Examples
Voice example
An end-customer calls using an Amazon Connect German Direct Inward Dial (DID) number in the Asia Pacific (Tokyo) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.
There are 3 separate charges that apply for this call:
1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126
2. There is the day charge for use of the Japan DID number. At $0.10 per day * 1 day = $0.10
3. And there is an inbound call per minute charge for Japan DID numbers. At $0.003 per minute * 7 minutes = $0.021
So the total for this call is $0.247 (plus applicable taxes, fees, and surcharges).
-
EU (Frankfurt)
-
Telephony Pricing Details
Claimed Phone Numbers Per Day (USD)
Per Minute Inbound Usage (USD) Country
Direct Inward Dial (DID)
Toll Free
Direct Inward Dial (DID) Toll Free Austria
$0.10
$0.48
$0.0041
$0.0414
Belgium
$0.10
$0.48
$0.0040
$0.0406
Czech Republic
$0.10
$0.48
$0.0050
$0.0360
Denmark
$0.10
$0.48
$0.0040
$0.0261
Finland
$0.10
$0.23
$0.0040
$0.0659
France
$0.10
$0.16
$0.0040
$0.0237
Germany
$0.10
$0.13
$0.0040
$0.0387
Greece
$0.10
$0.48
$0.0061
$0.0686
Ireland
$0.10
$0.32
$0.0040
$0.0686
Italy
$0.10
$0.32
$0.0040
$0.1281
Netherlands
$0.10
$0.48
$0.0040
$0.0544
Norway
$0.10
$0.48
$0.0040
$0.0359
Poland
$0.10
$0.48
$0.0050
$0.0555
Portugal
$0.10
$0.48
$0.0040
$0.0283
Slovakia
$0.10
$0.48
$0.0050
$0.1374
Spain
$0.10
$0.48
$0.0040
$0.0582
Sweden
$0.10
$0.48
$0.0040
$0.0399
Switzerland
$0.10
$0.48
$0.0040
$0.1490
United Kingdom
$0.10
$0.10
$0.0040
$0.0300
United States of America
$0.06
$0.06
$0.0040
$0.0137
Outbound Calls
Destination Country
Outbound Call Per Minute (USD)
Afghanistan
$0.6275
Albania
$0.6016
Algeria
$0.5812
American Samoa
$1.7356
Andorra
$0.2816
Angola
$0.4885
Anguilla
$0.6445
Antarctica
$2.3662
Antigua and Barbuda
$0.6333
Argentina
$0.2802
Armenia
$0.6214
Aruba
$0.6358
Ascension Island
$3.0703
Australia
$0.0571
Austria
$0.0447
Azerbaijan
$0.7029
Bahamas
$0.4768
Bahrain
$0.5428
Bangladesh
$0.4721
Barbados
$0.6374
Belarus
$0.5954
Belgium
$0.1434
Belize
$0.6517
Benin
$0.7204
Bermuda
$0.5420
Bhutan
$0.4907
Bolivia
$0.6237
Bosnia and Herzegovina
$0.5124
Botswana
$0.6535
Brazil
$0.1847
British Virgin Islands
$0.4380
Brunei Darussalam
$0.4735
Bulgaria
$0.2719
Burkina Faso
$0.7380
Burundi
$0.9264
Cambodia
$0.4927
Cameroon
$0.7039
Canada
$0.0168
Cape Verde
$1.0128
Cayman Islands
$0.6060
Central African Republic
$0.9176
Chad
$0.9721
Chile
$0.4612
China
$0.0411
Colombia
$0.2526
Comoros
$0.8661
Congo (the Democratic Republic of the)
$0.9807
Cook Islands
$2.3662
Costa Rica
$0.4463
Croatia
$0.2205
Czech Republic
$0.1189
Denmark
$0.0494
Djibouti
$0.8619
Dominica
$0.6316
Dominican Republic
$0.4621
East Timor
$1.8533
Ecuador
$0.5401
Egypt
$0.5124
El Salvador
$0.6176
Equatorial Guinea
$0.8743
Eritrea
$0.6636
Estonia
$0.2759
Ethiopia
$0.6767
Falkland Islands (Malvinas)
$2.3662
Faroe Islands
$0.5114
Fiji
$1.2107
Finland
$0.1308
France
$0.0484
French Guiana
$0.4604
French Polynesia
$1.2361
Gabon
$0.8139
Gambia
$0.8931
Georgia
$0.5506
Germany
$0.0120
Gibraltar
$0.3307
Greece
$0.1252
Greenland
$1.3490
Grenada
$0.6332
Guadeloupe
$0.4460
Guam
$1.1068
Guatemala
$0.5979
Guinea
$0.8678
Guinea-Bissau
$1.2879
Guyana
$0.6348
Haiti
$0.6777
Honduras
$0.6139
Hong Kong
$0.0428
Hungary
$0.0985
Iceland
$0.1928
India $0.0297 Indonesia $0.0731 Iraq
$0.8277
Ireland
$0.0699
Israel
$0.2462
Italy
$0.0407
Ivory Coast
$0.7522
Jamaica
$0.5279
Japan
$0.0837
Jordan
$0.5121
Kazakhstan
$0.4663
Kenya
$0.6308
Kiribati
$2.3662
Kuwait
$0.5601
Kyrgyzstan
$0.6279
Laos
$0.4001
Latvia
$0.2483
Lebanon
$0.5238
Lesotho
$0.8099
Liberia
$0.7835
Libya
$0.6357
Liechtenstein
$0.4150
Lithuania
$0.3428
Luxembourg
$0.1528
Macao
$0.4983
Macedonia
$0.5961
Madagascar
$1.0310
Malawi
$0.8767
Malaysia
$0.0731
Maldives
$2.0206
Mali
$0.7550
Malta
$0.1977
Marshall Islands
$1.2327
Mauritania
$0.9400
Mauritius
$0.6189
Mayotte
$0.5193
Mexico
$0.0442
Micronesia
$1.7034
Moldova
$1.0061
Monaco
$0.5619
Mongolia
$0.5608
Montenegro
$0.5414
Montserrat
$1.1179
Morocco
$0.6934
Mozambique
$0.6779
Myanmar
$0.5866
Namibia
$0.5821
Nauru
$2.3662
Nepal
$0.5245
Netherlands
$0.0422
Netherlands Antilles
$0.4072
New Caledonia
$1.1992
New Zealand
$0.1984
Nicaragua
$0.5843
Niger
$0.8664
Niue
$3.0703
Norfolk Island
$2.4802
Northern Mariana Islands
$1.6010
Norway
$0.0891
Oman
$0.6809
Pakistan
$0.4945
Palau
$1.7271
Palestinian Territory
$0.5301
Panama
$0.5913
Papua New Guinea
$1.4315
Paraguay
$0.4540
Peru
$0.4534
Philippines
$0.1673
Poland
$0.1217
Portugal
$0.2985
Puerto Rico
$0.1884
Qatar
$0.6221
Reunion
$1.0456
Romania
$0.0825
Russian Federation
$0.2104
Rwanda
$0.8136
Saint Helena
$2.9861
Saint Kitts and Nevis
$0.5340
Saint Lucia
$0.5350
Saint Pierre and Miquelon
$1.1909
Saint Vincent and Grenadines
$0.5350
Saint-Martin (French part)
$0.4792
Samoa
$1.0386
San Marino
$0.5670
Sao Tome and Principe
$2.3662
Saudi Arabia
$0.3838
Senegal
$0.6134
Serbia
$0.5707
Seychelles
$0.9984
Sierra Leone
$0.9052
Singapore
$0.1251
Slovakia
$0.1350
Slovenia
$0.3108
Solomon Islands
$2.0093
Somalia
$1.3467
South Africa
$0.1686
South Korea
$0.1326
South Sudan
$0.8237
Spain $0.0743 Sri Lanka
$0.5367
Suriname
$0.6940
Swaziland
$0.6216
Sweden $0.0494 Switzerland
$0.1144
Taiwan
$0.2511
Tajikistan
$0.6049
Tanzania
$0.6879
Thailand
$0.1050
Togo
$0.8380
Tokelau
$2.9861
Tonga
$1.7726
Trinidad and Tobago
$0.5057
Tunisia
$0.8742
Turkey
$0.2276
Turkmenistan
$0.5876
Turks and Caicos Islands
$0.6254
Tuvalu
$2.3662
Uganda
$0.8448
Ukraine
$0.3923
United Arab Emirates
$0.3741
United Kingdom
$0.0158
United States of America
$0.0142
Uruguay
$0.5005
Uzbekistan
$0.5551
Vanuatu
$1.9053
Vietnam
$0.1050
Virgin Islands
$0.4330
Yemen
$0.6113
Zambia
$0.7611
Zimbabwe
$0.6847
Pricing Examples
Voice example
An end-customer calls using an Amazon Connect German Direct Inward Dial (DID) number in the EU (Frankfut) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.
There are 3 separate charges that apply for this call:
1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126
2. There is the day charge for use of the German DID number. At $0.10 per day * 1 day = $0.10
3. And there is an inbound call per minute charge for German DID numbers. At $0.0040 per minute * 7 minutes = $0.0280
So the total for this call is $0.25 (plus applicable taxes, fees, and surcharges).
Chat example
An end-customer begins a chat through your website that is made possible by Amazon Connect. The customer begins the chat by sending a message. The chat occurs over multiple hours with two different agents since the end-customer stopped responding and then later resumed the chat when the first agent was no longer online. During the chat, the customer sent 9 messages and the agents sent 15 messages. There is one charge for this chat:
1. There is an Amazon Connect chat charge, based on the total messages sent during the chat (including initial message when chat was started). At $0.004 per message * (9 customer messages + 15 agent messages) = $0.096
So the total for this chat is $0.096 (plus applicable taxes, fees, and surcharges).
Get started building with Amazon Connect in the Amazon Connect Console.
