Amazon Connect is a pay-as-you-go service. There are no required up-front payments, long-term commitments or minimum monthly fees. You pay by the minute for Amazon Connect usage plus any associated telephony services. Amazon Connect usage is determined by the minutes your end-customer is connected to the service. For telephony, you will select a direct inward dial (DID) phone number or toll-free phone number, and additional numbers can be added later. DID and toll-free phone numbers are charged on a per day basis, and there is a per minute charge for any calls based on the type of phone number for inbound calls, and the destination of outbound calls.
Amazon Connect offers DID and toll-free numbers in the US and more than 20 countries worldwide. To check for country specific pricing refer to the tables below. Taxes, surcharges and fees may also apply. For US customers, placing calls to countries outside of the US requires requesting a service limit increase.
For further inquiries, contact Amazon Connect sales.
As part of the AWS Free Tier, you can get started with Amazon Connect for free. After you deploy your initial Amazon Connect contact center, you receive 90 minutes per month of Amazon Connect service usage, a direct inward dial (DID) number from the country in which the AWS region is located, 30 minutes per month of inbound DID calls, and 30 minutes per month of outbound calls made to numbers in the country in which the AWS region is located. For US regions, you also get a US toll-free number and 30 minutes per month of inbound toll-free calls made from the US. For example, if you create your instance in the Asia Pacific (Sydney) AWS region, you get one DID number from Australia, can receive 30 minutes of inbound DID calls to that number, and you can use Amazon Connect to place 30 minutes of outbound calls to numbers in Australia.
Create a Contact Center
Get started with Amazon Connect for freeReceive twelve months of access to the AWS Free Tier. This includes 90 minutes per month of Amazon Connect usage, a local direct inward dial (DID) number for the AWS region, 30 minutes per month of local (to the AWS region) inbound DID calls, 30 minutes per month of local (to the AWS region) outbound calls, and for US regions, a US toll-free number for use per month and 30 minutes per month of US inbound toll-free calls.
| Service usage |
$0.018 per minute |
* Pricing example below
| Claimed Phone Numbers Per Day (USD) | Per Minute Inbound Usage (USD) | |||
|---|---|---|---|---|
Country |
Direct Inward Dial |
Toll Free |
Direct Inward Dial (DID) |
Toll Free |
United States of America |
$0.03 |
$0.06 |
$0.0030 | $0.0120 |
Austria |
$0.10 |
$0.42 | $0.0070 |
$0.0414 |
Belgium |
$0.10 | $0.42 | $0.0070 | $0.0406 |
Canada |
$0.06 |
$0.42 |
$0.0030 |
$0.0200 |
| Czech Republic | $0.10 | $0.42 | $0.0070 | $0.0360 |
| Denmark | $0.10 | $0.42 | $0.0070 | $0.0261 |
| Finland | $0.10 | $0.42 | $0.0070 | $0.0659 |
| France | $0.10 | $0.42 | $0.0070 | $0.0237 |
| Germany | $0.10 | $0.42 | $0.0070 | $0.0387 |
| Greece | $0.10 | $0.42 | $0.0070 | $0.0686 |
| Ireland | $0.10 | $0.42 | $0.0070 | $0.0686 |
| Italy | $0.10 | $0.42 | $0.0070 | $0.1281 |
Mexico |
$0.27 |
$0.42 |
$0.0070 |
$0.1100 |
| Netherlands | $0.10 | $0.42 | $0.0070 | $0.0544 |
| Norway | $0.16 | $0.42 | $0.0070 | $0.0559 |
| Poland | $0.10 | $0.42 | $0.0070 | $0.0815 |
| Portugal | $0.10 | $0.42 | $0.0070 | $0.0283 |
Slovakia |
$0.10 |
$0.63 |
$0.0070 |
$0.1690 |
| Spain | $0.10 | $0.42 | $0.0070 | $0.0582 |
| Sweden | $0.10 | $0.42 | $0.0070 | $0.0399 |
| Switzerland | $0.10 | $0.42 | $0.0070 | $0.1312 |
| United Kingdom | $0.05 | $0.42 | $0.0070 | $0.0826 |
| Destination Country
|
Outbound Call Per Minute (USD) |
|---|---|
| United States of America | $0.0065 |
Afghanistan |
$0.3324 |
Albania |
$0.5894 |
Algeria |
$0.5892 |
American Samoa |
$0.0597 |
Andorra |
$0.2074 |
Angola |
$0.2388 |
Anguilla |
$0.4558 |
Antarctica |
$2.7830 |
Antigua and Barbuda |
$0.4464 |
Argentina |
$0.2306 |
Armenia |
$0.3276 |
Aruba |
$0.3068 |
Ascension Island |
$4.0969 |
Australia |
$0.0699 |
Austria |
$0.2436 |
Azerbaijan |
$0.5168 |
Bahamas |
$0.2338 |
Bahrain |
$0.1688 |
Bangladesh |
$0.0429 |
Barbados |
$0.4548 |
Belarus |
$0.7027 |
Belgium |
$0.1796 |
Belize |
$0.3436 |
Benin |
$0.5471 |
Bermuda |
$0.1639 |
Bhutan |
$0.1266 |
Bolivia |
$0.2486 |
Bosnia and Herzegovina |
$0.5351 |
Botswana |
$0.3053 |
Brazil |
$0.1428 |
| British Virgin Islands | $0.4295 |
Brunei Darussalam |
$0.0502 |
Bulgaria |
$0.3660 |
Burkina Faso |
$0.5220 |
Burundi |
$0.7777 |
Cambodia |
$0.0910 |
Cameroon |
$0.4964 |
Canada |
$0.0130 |
Cape Verde |
$0.4557 |
Cayman Islands |
$0.3287 |
Central African Republic |
$0.9347 |
Chad |
$0.9193 |
Chile |
$0.1952 |
China |
$0.0355 |
Christmas Island |
$0.1833 |
Cocos (Keeling) Islands |
$0.1833 |
Colombia |
$0.0940 |
Comoros |
$0.6124 |
Congo (the) |
$0.7953 |
Cook Islands |
$1.0935 |
Costa Rica |
$0.0738 |
Croatia |
$0.5393 |
Cyprus |
$0.0542 |
Czech Republic |
$0.0880 |
Congo (the Democratic Republic of) |
$0.5817 |
Denmark |
$0.0505 |
Diego Garcia |
$2.0460 |
Djibouti |
$0.5034 |
Dominica |
$0.4162 |
Dominican Republic |
$0.1181 |
East Timor |
$1.3788 |
Ecuador |
$0.2795 |
Egypt |
$0.1655 |
El Salvador |
$0.2414 |
Equatorial Guinea |
$0.6753 |
Eritrea |
$0.3719 |
Estonia |
$0.4762 |
Ethiopia |
$0.3625 |
Faroe Islands |
$0.2377 |
Falkland Islands (Malvinas) |
$3.2524 |
Fiji |
$0.3413 |
Finland |
$0.0755 |
France |
$0.1436 |
French Guiana |
$0.3507 |
French Polynesia |
$0.4214 |
Gabon |
$0.7151 |
Gambia |
$0.9148 |
Georgia |
$0.3539 |
Germany |
$0.1889 |
| Ghana |
$0.3857 |
Gibraltar |
$0.2337 |
Greece |
$0.1105 |
Greenland |
$0.7857 |
Grenada |
$0.4355 |
Guadeloupe |
$0.1279 |
Guam |
$0.0556 |
Guatemala |
$0.1918 |
Guinea |
$0.7535 |
Guinea |
$0.6945 |
Guyana |
$0.3228 |
Haiti |
$0.5328 |
Honduras |
$0.2868 |
Hong Kong |
$0.0302 |
Hungary |
$0.0919 |
Iceland |
$0.0512 |
India |
$0.0463 |
Indonesia |
$0.1588 |
Iraq |
$0.3045 |
Ireland |
$0.1279 |
Isle of Man |
$7.1644 |
Israel |
$0.1028 |
Italy |
$0.2695 |
Ivory Coast |
$0.6384 |
Jamaica |
$0.3384 |
Japan |
$0.1204 |
Jordan |
$0.2117 |
Kazakhstan |
$0.2203 |
Kenya |
$0.2245 |
Kiribati |
$4.9648 |
Kuwait |
$0.1074 |
Kyrgyzstan |
$0.3093 |
Laos |
$0.0983 |
Latvia |
$0.6229 |
Lebanon |
$0.2432 |
Lesotho |
$0.3849 |
Liberia |
$0.6856 |
Libya |
$0.4407 |
Liechtenstein |
$0.4657 |
Lithuania |
$0.6269 |
Luxembourg |
$0.1289 |
Macao |
$0.1136 |
| Macedonia |
$0.5550 |
Madagascar |
$1.0065 |
| Malawi |
$0.5079 |
Malaysia |
$0.0589 |
Maldives |
$1.4856 |
Mali |
$0.5388 |
Malta |
$0.0954 |
Marshall Islands |
$0.3874 |
Martinique |
$0.2184 |
Mauritania |
$0.7479 |
Mauritius |
$0.1664 |
Mayotte |
$0.6201 |
Mexico |
$0.0442 |
Micronesia |
$0.5927 |
Moldova |
$0.4343 |
Monaco |
$0.5507 |
Mongolia |
$0.0843 |
Montenegro |
$0.5333 |
Montserrat |
$0.3988 |
Morocco |
$0.6060 |
Mozambique |
$0.3331 |
Myanmar |
$0.3881 |
| Namibia |
$0.1571 |
Nauru |
$4.8677 |
Nepal |
$0.1859 |
Netherlands |
$0.0732 |
Netherlands Antilles |
$0.1596 |
New Caledonia |
$3.0466 |
New Zealand |
$0.1137 |
Nicaragua |
$0.3217 |
Niger |
$0.5398 |
Nigeria |
$0.1246 |
Niue |
$5.2211 |
Norfolk Island |
$2.8889 |
Northern Mariana Islands |
$0.0746 |
Norway |
$0.0907 |
Oman |
$0.4228 |
Pakistan |
$0.1264 |
Palau |
$0.4259 |
Palestinian Territory |
$0.2649 |
Panama |
$0.1598 |
Papua New Guinea |
$1.1980 |
Paraguay |
$0.1274 |
Peru |
$0.2051 |
Philippines |
$0.1934 |
Poland |
$0.2012 |
Portugal |
$0.2465 |
Sao Tome and Principe |
$2.2306 |
Puerto Rico |
$0.0488 |
Qatar |
$0.2494 |
Reunion |
$0.2248 |
Romania |
$0.0845 |
Russian Federation |
$0.4372 |
Rwanda |
$0.4576 |
San Marino |
$0.8589 |
Saudi Arabia |
$0.1803 |
Senegal |
$0.7566 |
Serbia |
$0.5331 |
Seychelles |
$1.0268 |
Sierra Leone |
$0.7090 |
Singapore |
$0.0470 |
Slovakia |
$0.1349 |
Slovenia |
$0.4342 |
Solomon Islands |
$1.4850 |
Somalia |
$0.8538 |
South Africa |
$0.0993 |
South Korea |
$0.0251 |
South Sudan |
$0.5276 |
Spain |
$0.1813 |
Sri Lanka |
$0.2142 |
Saint Helena |
$2.9084 |
Saint Kitts |
$0.4202 |
Saint Lucia |
$0.5015 |
Saint-Martin (French part) |
$0.1789 |
Saint Pierre and Miquelon |
$0.5081 |
Saint Vincent and Grenadines |
$0.4289 |
Suriname |
$1.9460 |
Swaziland |
$0.2265 |
Sweden |
$0.0287 |
Switzerland |
$0.1144 |
| Taiwan |
$0.1201 |
Tajikistan |
$0.3401 |
Tanzania |
$0.5206 |
Thailand |
$0.0699 |
Togo |
$3.2199 |
Tokelau |
$3.7356 |
Tonga |
$3.3423 |
Trinidad and Tobago |
$0.3154 |
Tunisia |
$1.2826 |
Turkey |
$0.2241 |
Turkmenistan |
$0.1907 |
Turks and Caicos Islands |
$0.4538 |
Tuvalu |
$4.7977 |
Uganda |
$0.4873 |
Ukraine |
$0.3488 |
United Arab Emirates |
$0.2487 |
United Kingdom |
$0.0301 |
Uruguay |
$0.2220 |
Virgin Islands |
$0.2651 |
Uzbekistan |
$0.0858 |
Vanuatu |
$3.7645 |
Vatican City |
$0.0246 |
Venezuela (Bolivarian Republic of) |
$0.3105 |
Vietnam |
$0.1081 |
Wallis and Futuna Islands |
$1.3930 |
Samoa |
$4.5541 |
Yemen |
$0.2659 |
Zambia |
$0.5412 |
Zimbabwe |
$0.5870 |
An end-customer calls using an Amazon Connect US toll-free number in the US East (N. Virginia) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.
There are 3 separate charges that apply for this call:
1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126
2. There is the day charge for use of the US toll-free number. At $0.06 per day * 1 day = $0.06
3. And there is an inbound call per minute charge for US toll-free numbers. At $0.012 per minute * 7 minutes = $0.084
So the total for this call is $0.27 (plus applicable taxes, fees, and surcharges).
| Claimed Phone Numbers Per Day (USD) | Per Minute Inbound Usage (USD) | |||
|---|---|---|---|---|
Country |
Direct Inward Dial |
Toll Free |
Direct Inward Dial (DID) |
Toll Free |
United States of America |
$0.03 |
$0.06 |
$0.0030 | $0.0120 |
Austria |
$0.10 |
$0.42 | $0.0070 | $0.0414 |
Belgium |
$0.10 | $0.42 | $0.0070 | $0.0406 |
Canada |
$0.06 |
$0.42 |
$0.0030 |
$0.0200 |
| Czech Republic | $0.10 | $0.42 | $0.0070 | $0.0360 |
| Denmark | $0.10 | $0.42 | $0.0070 | $0.0261 |
| Finland | $0.10 | $0.42 | $0.0070 | $0.0659 |
| France | $0.10 | $0.42 | $0.0070 | $0.0237 |
| Germany | $0.10 | $0.42 | $0.0070 | $0.0387 |
| Greece | $0.10 | $0.42 | $0.0070 | $0.0686 |
| Ireland | $0.10 | $0.42 | $0.0070 | $0.0686 |
| Italy | $0.10 | $0.42 | $0.0070 | $0.1281 |
Mexico |
$0.27 |
$0.42 |
$0.0070 |
$0.1100 |
| Netherlands | $0.10 | $0.42 | $0.0070 | $0.0544 |
| Norway | $0.16 | $0.42 | $0.0070 | $0.0559 |
| Poland | $0.10 | $0.42 | $0.0070 | $0.0815 |
| Portugal | $0.10 | $0.42 | $0.0070 | $0.0283 |
Slovakia |
$0.10 |
$0.63 |
$0.0070 |
$0.1690 |
| Spain | $0.10 | $0.42 | $0.0070 | $0.0582 |
| Sweden | $0.10 | $0.42 | $0.0070 | $0.0399 |
| Switzerland | $0.10 | $0.42 | $0.0070 | $0.1312 |
| United Kingdom | $0.05 | $0.42 | $0.0070 | $0.0826 |
| Destination Country
|
Outbound Call Per Minute (USD) |
|---|---|
| United States of America | $0.0065 |
Afghanistan |
$0.3324 |
Albania |
$0.5894 |
Algeria |
$0.5892 |
American Samoa |
$0.0597 |
Andorra |
$0.2074 |
Angola |
$0.2388 |
Anguilla |
$0.4558 |
Antarctica |
$2.7830 |
Antigua and Barbuda |
$0.4464 |
Argentina |
$0.2306 |
Armenia |
$0.3276 |
Aruba |
$0.3068 |
Ascension Island |
$4.0969 |
Australia |
$0.0699 |
Austria |
$0.2436 |
Azerbaijan |
$0.5168 |
Bahamas |
$0.2338 |
Bahrain |
$0.1688 |
Bangladesh |
$0.0429 |
Barbados |
$0.4548 |
Belarus |
$0.7027 |
Belgium |
$0.1796 |
Belize |
$0.3436 |
Benin |
$0.5471 |
Bermuda |
$0.1639 |
Bhutan |
$0.1266 |
Bolivia |
$0.2486 |
Bosnia and Herzegovina |
$0.5351 |
Botswana |
$0.3053 |
Brazil |
$0.1428 |
| British Virgin Islands | $0.4295 |
Brunei Darussalam |
$0.0502 |
Bulgaria |
$0.3660 |
Burkina Faso |
$0.5220 |
Burundi |
$0.7777 |
Cambodia |
$0.0910 |
Cameroon |
$0.4964 |
Canada |
$0.0130 |
Cape Verde |
$0.4557 |
Cayman Islands |
$0.3287 |
Central African Republic |
$0.9347 |
Chad |
$0.9193 |
Chile |
$0.1952 |
China |
$0.0355 |
Christmas Island |
$0.1833 |
Cocos (Keeling) Islands |
$0.1833 |
Colombia |
$0.0940 |
Comoros |
$0.6124 |
Congo (the) |
$0.7953 |
Cook Islands |
$1.0935 |
Costa Rica |
$0.0738 |
Croatia |
$0.5393 |
Cyprus |
$0.0542 |
Czech Republic |
$0.0880 |
Congo (the Democratic Republic of) |
$0.5817 |
Denmark |
$0.0505 |
Diego Garcia |
$2.0460 |
Djibouti |
$0.5034 |
Dominica |
$0.4162 |
Dominican Republic |
$0.1181 |
East Timor |
$1.3788 |
Ecuador |
$0.2795 |
Egypt |
$0.1655 |
El Salvador |
$0.2414 |
Equatorial Guinea |
$0.6753 |
Eritrea |
$0.3719 |
Estonia |
$0.4762 |
Ethiopia |
$0.3625 |
Faroe Islands |
$0.2377 |
Falkland Islands (Malvinas) |
$3.2524 |
Fiji |
$0.3413 |
Finland |
$0.0755 |
France |
$0.1436 |
French Guiana |
$0.3507 |
French Polynesia |
$0.4214 |
Gabon |
$0.7151 |
Gambia |
$0.9148 |
Georgia |
$0.3539 |
Germany |
$0.1889 |
| Ghana |
$0.3857 |
Gibraltar |
$0.2337 |
Greece |
$0.1105 |
Greenland |
$0.7857 |
Grenada |
$0.4355 |
Guadeloupe |
$0.1279 |
Guam |
$0.0556 |
Guatemala |
$0.1918 |
Guinea |
$0.7535 |
Guinea |
$0.6945 |
Guyana |
$0.3228 |
Haiti |
$0.5328 |
Honduras |
$0.2868 |
Hong Kong |
$0.0302 |
Hungary |
$0.0919 |
Iceland |
$0.0512 |
India |
$0.0463 |
Indonesia |
$0.1588 |
Iraq |
$0.3045 |
Ireland |
$0.1279 |
Isle of Man |
$7.1644 |
Israel |
$0.1028 |
Italy |
$0.2695 |
Ivory Coast |
$0.6384 |
Jamaica |
$0.3384 |
Japan |
$0.1204 |
Jordan |
$0.2117 |
Kazakhstan |
$0.2203 |
Kenya |
$0.2245 |
Kiribati |
$4.9648 |
Kuwait |
$0.1074 |
Kyrgyzstan |
$0.3093 |
Laos |
$0.0983 |
Latvia |
$0.6229 |
Lebanon |
$0.2432 |
Lesotho |
$0.3849 |
Liberia |
$0.6856 |
Libya |
$0.4407 |
Liechtenstein |
$0.4657 |
Lithuania |
$0.6269 |
Luxembourg |
$0.1289 |
Macao |
$0.1136 |
| Macedonia |
$0.5550 |
Madagascar |
$1.0065 |
| Malawi |
$0.5079 |
Malaysia |
$0.0589 |
Maldives |
$1.4856 |
Mali |
$0.5388 |
Malta |
$0.0954 |
Marshall Islands |
$0.3874 |
Martinique |
$0.2184 |
Mauritania |
$0.7479 |
Mauritius |
$0.1664 |
Mayotte |
$0.6201 |
Mexico |
$0.0442 |
Micronesia |
$0.5927 |
Moldova |
$0.4343 |
Monaco |
$0.5507 |
Mongolia |
$0.0843 |
Montenegro |
$0.5333 |
Montserrat |
$0.3988 |
Morocco |
$0.6060 |
Mozambique |
$0.3331 |
Myanmar |
$0.3881 |
| Namibia |
$0.1571 |
Nauru |
$4.8677 |
Nepal |
$0.1859 |
Netherlands |
$0.0732 |
Netherlands Antilles |
$0.1596 |
New Caledonia |
$3.0466 |
New Zealand |
$0.1137 |
Nicaragua |
$0.3217 |
Niger |
$0.5398 |
Nigeria |
$0.1246 |
Niue |
$5.2211 |
Norfolk Island |
$2.8889 |
Northern Mariana Islands |
$0.0746 |
Norway |
$0.0907 |
Oman |
$0.4228 |
Pakistan |
$0.1264 |
Palau |
$0.4259 |
Palestinian Territory |
$0.2649 |
Panama |
$0.1598 |
Papua New Guinea |
$1.1980 |
Paraguay |
$0.1274 |
Peru |
$0.2051 |
Philippines |
$0.1934 |
Poland |
$0.2012 |
Portugal |
$0.2465 |
Sao Tome and Principe |
$2.2306 |
Puerto Rico |
$0.0488 |
Qatar |
$0.2494 |
Reunion |
$0.2248 |
Romania |
$0.0845 |
Russian Federation |
$0.4372 |
Rwanda |
$0.4576 |
San Marino |
$0.8589 |
Saudi Arabia |
$0.1803 |
Senegal |
$0.7566 |
Serbia |
$0.5331 |
Seychelles |
$1.0268 |
Sierra Leone |
$0.7090 |
Singapore |
$0.0470 |
Slovakia |
$0.1349 |
Slovenia |
$0.4342 |
Solomon Islands |
$1.4850 |
Somalia |
$0.8538 |
South Africa |
$0.0993 |
South Korea |
$0.0251 |
South Sudan |
$0.5276 |
Spain |
$0.1813 |
Sri Lanka |
$0.2142 |
Saint Helena |
$2.9084 |
Saint Kitts |
$0.4202 |
Saint Lucia |
$0.5015 |
Saint-Martin (French part) |
$0.1789 |
Saint Pierre and Miquelon |
$0.5081 |
Saint Vincent and Grenadines |
$0.4289 |
Suriname |
$1.9460 |
Swaziland |
$0.2265 |
Sweden |
$0.0287 |
Switzerland |
$0.1144 |
| Taiwan |
$0.1201 |
Tajikistan |
$0.3401 |
Tanzania |
$0.5206 |
Thailand |
$0.0699 |
Togo |
$3.2199 |
Tokelau |
$3.7356 |
Tonga |
$3.3423 |
Trinidad and Tobago |
$0.3154 |
Tunisia |
$1.2826 |
Turkey |
$0.2241 |
Turkmenistan |
$0.1907 |
Turks and Caicos Islands |
$0.4538 |
Tuvalu |
$4.7977 |
Uganda |
$0.4873 |
Ukraine |
$0.3488 |
United Arab Emirates |
$0.2487 |
United Kingdom |
$0.0301 |
Uruguay |
$0.2220 |
Virgin Islands |
$0.2651 |
Uzbekistan |
$0.0858 |
Vanuatu |
$3.7645 |
Vatican City |
$0.0246 |
Venezuela (Bolivarian Republic of) |
$0.3105 |
Vietnam |
$0.1081 |
Wallis and Futuna Islands |
$1.3930 |
Samoa |
$4.5541 |
Yemen |
$0.2659 |
Zambia |
$0.5412 |
Zimbabwe |
$0.5870 |
An end-customer calls using an Amazon Connect US toll-free number in the US West (Oregon) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.
There are 3 separate charges that apply for this call:
1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126
2. There is the day charge for use of the US toll-free number. At $0.06 per day * 1 day = $0.06
3. And there is an inbound call per minute charge for US toll-free numbers. At $0.012 per minute * 7 minutes = $0.084
So the total for this call is $0.27 (plus applicable taxes, fees, and surcharges).
| Claimed Phone Numbers Per Day (USD) | Per Minute Inbound Usage (USD) | |||
|---|---|---|---|---|
Country |
Direct Inward Dial (DID) |
Toll Free |
Direct Inward Dial (DID) | Toll Free |
| Australia |
$0.10 |
$0.39 |
$0.0050 |
$0.0540 |
Hong Kong |
$0.16 |
$0.48 |
$0.0104 |
$0.0502 |
Japan |
$0.13 |
$0.48 |
$0.0056 |
$0.2114 |
| New Zealand | $0.13 |
$0.58 |
$0.0050 |
$0.2205 |
| United Kingdom | $0.10 |
$0.10 |
$0.0040 |
$0.0720 |
| United States of America | $0.06 |
$0.06 |
$0.0040 |
$0.0137 |
Destination Country |
Outbound Call Per Minute (USD) |
|---|---|
Afghanistan |
$0.6275 |
Albania |
$0.6016 |
Algeria |
$0.5812 |
American Samoa |
$1.7356 |
Andorra |
$0.2816 |
Angola |
$0.4885 |
Anguilla |
$0.6445 |
Antarctica |
$2.3662 |
Antigua and Barbuda |
$0.6333 |
Argentina |
$0.2802 |
Armenia |
$0.6214 |
Aruba |
$0.6358 |
Ascension Island |
$3.0703 |
Australia |
$0.0500 |
Austria |
$0.1834 |
Azerbaijan |
$0.7029 |
Bahamas |
$0.4768 |
Bahrain |
$0.5428 |
Bangladesh |
$0.4721 |
Barbados |
$0.6374 |
Belarus |
$0.5954 |
Belgium |
$0.1434 |
Belize |
$0.6517 |
Benin |
$0.7204 |
Bermuda |
$0.5420 |
Bhutan |
$0.4907 |
Bolivia |
$0.6237 |
Bosnia and Herzegovina |
$0.5124 |
Botswana |
$0.6535 |
Brazil |
$0.1847 |
British Virgin Islands |
$0.4380 |
Brunei Darussalam |
$0.4735 |
Bulgaria |
$0.2719 |
Burkina Faso |
$0.7380 |
Burundi |
$0.9264 |
Cambodia |
$0.4927 |
Cameroon |
$0.7039 |
Canada |
$0.0168 |
Cape Verde |
$1.0128 |
Cayman Islands |
$0.6060 |
Central African Republic |
$0.9176 |
Chad |
$0.9721 |
Chile |
$0.4612 |
China |
$0.0411 |
Colombia |
$0.2526 |
Comoros |
$0.8661 |
Congo (the Democratic Republic of the) |
$0.9807 |
Cook Islands |
$2.3662 |
Costa Rica |
$0.4463 |
Croatia |
$0.2205 |
Czech Republic |
$0.1189 |
Denmark |
$0.0494 |
Djibouti |
$0.8619 |
Dominica |
$0.6316 |
Dominican Republic |
$0.4621 |
East Timor |
$1.8533 |
Ecuador |
$0.5401 |
Egypt |
$0.5124 |
El Salvador |
$0.6176 |
Equatorial Guinea |
$0.8743 |
Eritrea |
$0.6636 |
Estonia |
$0.2759 |
Ethiopia |
$0.6767 |
Falkland Islands (Malvinas) |
$2.3662 |
Faroe Islands |
$0.5114 |
Fiji |
$1.2107 |
Finland |
$0.1308 |
France |
$0.1133 |
French Guiana |
$0.4604 |
French Polynesia |
$1.2361 |
Gabon |
$0.8139 |
Gambia |
$0.8931 |
Georgia |
$0.5506 |
Germany |
$0.0562 |
Gibraltar |
$0.3307 |
Greece |
$0.1252 |
Greenland |
$1.3490 |
Grenada |
$0.6332 |
Guadeloupe |
$0.4460 |
Guam |
$1.1068 |
Guatemala |
$0.5979 |
Guinea |
$0.8678 |
Guinea-Bissau |
$1.2879 |
Guyana |
$0.6348 |
Haiti |
$0.6777 |
Honduras |
$0.6139 |
Hong Kong |
$0.0428 |
Hungary |
$0.0985 |
Iceland |
$0.1928 |
| India | $0.0297 |
| Indonesia | $0.0731 |
Iraq |
$0.8277 |
Ireland |
$0.1197 |
Israel |
$0.2462 |
Italy |
$0.0651 |
Ivory Coast |
$0.7522 |
Jamaica |
$0.5279 |
Japan |
$0.1203 |
Jordan |
$0.5121 |
Kazakhstan |
$0.4663 |
Kenya |
$0.6308 |
Kiribati |
$2.3662 |
Kuwait |
$0.5601 |
Kyrgyzstan |
$0.6279 |
Laos |
$0.4001 |
Latvia |
$0.2483 |
Lebanon |
$0.5238 |
Lesotho |
$0.8099 |
Liberia |
$0.7835 |
Libya |
$0.6357 |
Liechtenstein |
$0.4150 |
Lithuania |
$0.3428 |
Luxembourg |
$0.1528 |
Macao |
$0.4983 |
Macedonia |
$0.5961 |
Madagascar |
$1.0310 |
Malawi |
$0.8767 |
Malaysia |
$0.0731 |
Maldives |
$2.0206 |
Mali |
$0.7550 |
Malta |
$0.1977 |
Marshall Islands |
$1.2327 |
Mauritania |
$0.9400 |
Mauritius |
$0.6189 |
Mayotte |
$0.5193 |
Mexico |
$0.2440 |
Micronesia |
$1.7034 |
Moldova |
$1.0061 |
Monaco |
$0.5619 |
Mongolia |
$0.5608 |
Montenegro |
$0.5414 |
Montserrat |
$1.1179 |
Morocco |
$0.6934 |
Mozambique |
$0.6779 |
Myanmar |
$0.5866 |
Namibia |
$0.5821 |
Nauru |
$2.3662 |
Nepal |
$0.5245 |
Netherlands |
$0.5902 |
Netherlands Antilles |
$0.4072 |
New Caledonia |
$1.1992 |
New Zealand |
$0.0879 |
Nicaragua |
$0.5843 |
Niger |
$0.8664 |
Niue |
$3.0703 |
Norfolk Island |
$2.4802 |
Northern Mariana Islands |
$1.6010 |
Norway |
$0.0891 |
Oman |
$0.6809 |
Pakistan |
$0.4945 |
Palau |
$1.7271 |
Palestinian Territory |
$0.5301 |
Panama |
$0.5913 |
Papua New Guinea |
$1.4315 |
Paraguay |
$0.4540 |
Peru |
$0.4534 |
Philippines |
$0.1673 |
Poland |
$0.1217 |
Portugal |
$0.2985 |
Puerto Rico |
$0.1884 |
Qatar |
$0.6221 |
Reunion |
$1.0456 |
Romania |
$0.0825 |
Russian Federation |
$0.2104 |
Rwanda |
$0.8136 |
Saint Helena |
$2.9861 |
Saint Kitts and Nevis |
$0.5340 |
Saint Lucia |
$0.5350 |
Saint Pierre and Miquelon |
$1.1909 |
Saint Vincent and Grenadines |
$0.5350 |
Saint-Martin (French part) |
$0.4792 |
Samoa |
$1.0386 |
San Marino |
$0.5670 |
Sao Tome and Principe |
$2.3662 |
Saudi Arabia |
$0.3838 |
Senegal |
$0.6134 |
Serbia |
$0.5707 |
Seychelles |
$0.9984 |
Sierra Leone |
$0.9052 |
Singapore |
$0.1251 |
Slovakia |
$0.1350 |
Slovenia |
$0.3108 |
Solomon Islands |
$2.0093 |
Somalia |
$1.3467 |
South Africa |
$0.1686 |
South Korea |
$0.1326 |
South Sudan |
$0.8237 |
| Spain | $0.1191 |
Sri Lanka |
$0.5367 |
Suriname |
$0.6940 |
Swaziland |
$0.6216 |
| Sweden | $0.0494 |
Switzerland |
$0.1144 |
Taiwan |
$0.2511 |
Tajikistan |
$0.6049 |
Tanzania |
$0.6879 |
Thailand |
$0.1050 |
Togo |
$0.8380 |
Tokelau |
$2.9861 |
Tonga |
$1.7726 |
Trinidad and Tobago |
$0.5057 |
Tunisia |
$0.8742 |
Turkey |
$0.2276 |
Turkmenistan |
$0.5876 |
Turks and Caicos Islands |
$0.6254 |
Tuvalu |
$2.3662 |
Uganda |
$0.8448 |
Ukraine |
$0.3923 |
United Arab Emirates |
$0.3741 |
United Kingdom |
$0.0735 |
United States of America |
$0.0142 |
Uruguay |
$0.5005 |
Uzbekistan |
$0.5551 |
Vanuatu |
$1.9053 |
Vietnam |
$0.1050 |
Virgin Islands |
$0.4330 |
Yemen |
$0.6113 |
Zambia |
$0.7611 |
Zimbabwe |
$0.6847 |
An end-customer calls using an Amazon Connect Australia Direct Inward Dial (DID) number in the Asia Pacific (Sydney) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.
There are 3 separate charges that apply for this call:
1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126
2. There is the day charge for use of the Australia DID number. At $0.10 per day * 1 day = $0.10
3. And there is an inbound call per minute charge for Australia DID numbers. At $0.0056 per minute * 7 minutes = $0.0392
So the total for this call is $0.27 (plus applicable taxes, fees, and surcharges).
| Claimed Phone Numbers Per Day (USD) | Per Minute Inbound Usage (USD) | |||
|---|---|---|---|---|
Country |
Direct Inward Dial (DID) |
Toll Free |
Direct Inward Dial (DID) | Toll Free |
Austria |
$0.10 |
$0.48 |
$0.0041 |
$0.0414 |
Belgium |
$0.10 |
$0.48 |
$0.0040 |
$0.0406 |
Czech Republic |
$0.10 |
$0.48 |
$0.0050 |
$0.0360 |
Denmark |
$0.10 |
$0.48 |
$0.0040 |
$0.0261 |
Finland |
$0.10 |
$0.23 |
$0.0040 |
$0.0659 |
France |
$0.10 |
$0.16 |
$0.0040 |
$0.0237 |
Germany |
$0.10 |
$0.13 |
$0.0040 |
$0.0387 |
Greece |
$0.10 |
$0.48 |
$0.0061 |
$0.0686 |
Ireland |
$0.10 |
$0.32 |
$0.0040 |
$0.0686 |
Italy |
$0.10 |
$0.32 |
$0.0040 |
$0.1281 |
Netherlands |
$0.10 |
$0.48 |
$0.0040 |
$0.0544 |
Norway |
$0.10 |
$0.48 |
$0.0040 |
$0.0359 |
Poland |
$0.10 |
$0.48 |
$0.0050 |
$0.0555 |
Portugal |
$0.10 |
$0.48 |
$0.0040 |
$0.0283 |
Slovakia |
$0.10 |
$0.48 |
$0.0050 |
$0.1374 |
Spain |
$0.10 |
$0.48 |
$0.0040 |
$0.0582 |
Sweden |
$0.10 |
$0.48 |
$0.0040 |
$0.0399 |
Switzerland |
$0.10 |
$0.48 |
$0.0040 |
$0.1490 |
United Kingdom |
$0.10 |
$0.10 |
$0.0040 |
$0.0300 |
United States of America |
$0.06 |
$0.06 |
$0.0040 |
$0.0137 |
Destination Country |
Outbound Call Per Minute (USD) |
|---|---|
Afghanistan |
$0.6275 |
Albania |
$0.6016 |
Algeria |
$0.5812 |
American Samoa |
$1.7356 |
Andorra |
$0.2816 |
Angola |
$0.4885 |
Anguilla |
$0.6445 |
Antarctica |
$2.3662 |
Antigua and Barbuda |
$0.6333 |
Argentina |
$0.2802 |
Armenia |
$0.6214 |
Aruba |
$0.6358 |
Ascension Island |
$3.0703 |
Australia |
$0.0571 |
Austria |
$0.0447 |
Azerbaijan |
$0.7029 |
Bahamas |
$0.4768 |
Bahrain |
$0.5428 |
Bangladesh |
$0.4721 |
Barbados |
$0.6374 |
Belarus |
$0.5954 |
Belgium |
$0.1434 |
Belize |
$0.6517 |
Benin |
$0.7204 |
Bermuda |
$0.5420 |
Bhutan |
$0.4907 |
Bolivia |
$0.6237 |
Bosnia and Herzegovina |
$0.5124 |
Botswana |
$0.6535 |
Brazil |
$0.1847 |
British Virgin Islands |
$0.4380 |
Brunei Darussalam |
$0.4735 |
Bulgaria |
$0.2719 |
Burkina Faso |
$0.7380 |
Burundi |
$0.9264 |
Cambodia |
$0.4927 |
Cameroon |
$0.7039 |
Canada |
$0.0168 |
Cape Verde |
$1.0128 |
Cayman Islands |
$0.6060 |
Central African Republic |
$0.9176 |
Chad |
$0.9721 |
Chile |
$0.4612 |
China |
$0.0411 |
Colombia |
$0.2526 |
Comoros |
$0.8661 |
Congo (the Democratic Republic of the) |
$0.9807 |
Cook Islands |
$2.3662 |
Costa Rica |
$0.4463 |
Croatia |
$0.2205 |
Czech Republic |
$0.1189 |
Denmark |
$0.0494 |
Djibouti |
$0.8619 |
Dominica |
$0.6316 |
Dominican Republic |
$0.4621 |
East Timor |
$1.8533 |
Ecuador |
$0.5401 |
Egypt |
$0.5124 |
El Salvador |
$0.6176 |
Equatorial Guinea |
$0.8743 |
Eritrea |
$0.6636 |
Estonia |
$0.2759 |
Ethiopia |
$0.6767 |
Falkland Islands (Malvinas) |
$2.3662 |
Faroe Islands |
$0.5114 |
Fiji |
$1.2107 |
Finland |
$0.1308 |
France |
$0.0484 |
French Guiana |
$0.4604 |
French Polynesia |
$1.2361 |
Gabon |
$0.8139 |
Gambia |
$0.8931 |
Georgia |
$0.5506 |
Germany |
$0.0120 |
Gibraltar |
$0.3307 |
Greece |
$0.1252 |
Greenland |
$1.3490 |
Grenada |
$0.6332 |
Guadeloupe |
$0.4460 |
Guam |
$1.1068 |
Guatemala |
$0.5979 |
Guinea |
$0.8678 |
Guinea-Bissau |
$1.2879 |
Guyana |
$0.6348 |
Haiti |
$0.6777 |
Honduras |
$0.6139 |
Hong Kong |
$0.0428 |
Hungary |
$0.0985 |
Iceland |
$0.1928 |
| India | $0.0297 |
| Indonesia | $0.0731 |
Iraq |
$0.8277 |
Ireland |
$0.0699 |
Israel |
$0.2462 |
Italy |
$0.0407 |
Ivory Coast |
$0.7522 |
Jamaica |
$0.5279 |
Japan |
$0.0837 |
Jordan |
$0.5121 |
Kazakhstan |
$0.4663 |
Kenya |
$0.6308 |
Kiribati |
$2.3662 |
Kuwait |
$0.5601 |
Kyrgyzstan |
$0.6279 |
Laos |
$0.4001 |
Latvia |
$0.2483 |
Lebanon |
$0.5238 |
Lesotho |
$0.8099 |
Liberia |
$0.7835 |
Libya |
$0.6357 |
Liechtenstein |
$0.4150 |
Lithuania |
$0.3428 |
Luxembourg |
$0.1528 |
Macao |
$0.4983 |
Macedonia |
$0.5961 |
Madagascar |
$1.0310 |
Malawi |
$0.8767 |
Malaysia |
$0.0731 |
Maldives |
$2.0206 |
Mali |
$0.7550 |
Malta |
$0.1977 |
Marshall Islands |
$1.2327 |
Mauritania |
$0.9400 |
Mauritius |
$0.6189 |
Mayotte |
$0.5193 |
Mexico |
$0.0442 |
Micronesia |
$1.7034 |
Moldova |
$1.0061 |
Monaco |
$0.5619 |
Mongolia |
$0.5608 |
Montenegro |
$0.5414 |
Montserrat |
$1.1179 |
Morocco |
$0.6934 |
Mozambique |
$0.6779 |
Myanmar |
$0.5866 |
Namibia |
$0.5821 |
Nauru |
$2.3662 |
Nepal |
$0.5245 |
Netherlands |
$0.0422 |
Netherlands Antilles |
$0.4072 |
New Caledonia |
$1.1992 |
New Zealand |
$0.1984 |
Nicaragua |
$0.5843 |
Niger |
$0.8664 |
Niue |
$3.0703 |
Norfolk Island |
$2.4802 |
Northern Mariana Islands |
$1.6010 |
Norway |
$0.0891 |
Oman |
$0.6809 |
Pakistan |
$0.4945 |
Palau |
$1.7271 |
Palestinian Territory |
$0.5301 |
Panama |
$0.5913 |
Papua New Guinea |
$1.4315 |
Paraguay |
$0.4540 |
Peru |
$0.4534 |
Philippines |
$0.1673 |
Poland |
$0.1217 |
Portugal |
$0.2985 |
Puerto Rico |
$0.1884 |
Qatar |
$0.6221 |
Reunion |
$1.0456 |
Romania |
$0.0825 |
Russian Federation |
$0.2104 |
Rwanda |
$0.8136 |
Saint Helena |
$2.9861 |
Saint Kitts and Nevis |
$0.5340 |
Saint Lucia |
$0.5350 |
Saint Pierre and Miquelon |
$1.1909 |
Saint Vincent and Grenadines |
$0.5350 |
Saint-Martin (French part) |
$0.4792 |
Samoa |
$1.0386 |
San Marino |
$0.5670 |
Sao Tome and Principe |
$2.3662 |
Saudi Arabia |
$0.3838 |
Senegal |
$0.6134 |
Serbia |
$0.5707 |
Seychelles |
$0.9984 |
Sierra Leone |
$0.9052 |
Singapore |
$0.1251 |
Slovakia |
$0.1350 |
Slovenia |
$0.3108 |
Solomon Islands |
$2.0093 |
Somalia |
$1.3467 |
South Africa |
$0.1686 |
South Korea |
$0.1326 |
South Sudan |
$0.8237 |
| Spain | $0.0743 |
Sri Lanka |
$0.5367 |
Suriname |
$0.6940 |
Swaziland |
$0.6216 |
| Sweden | $0.0494 |
Switzerland |
$0.1144 |
Taiwan |
$0.2511 |
Tajikistan |
$0.6049 |
Tanzania |
$0.6879 |
Thailand |
$0.1050 |
Togo |
$0.8380 |
Tokelau |
$2.9861 |
Tonga |
$1.7726 |
Trinidad and Tobago |
$0.5057 |
Tunisia |
$0.8742 |
Turkey |
$0.2276 |
Turkmenistan |
$0.5876 |
Turks and Caicos Islands |
$0.6254 |
Tuvalu |
$2.3662 |
Uganda |
$0.8448 |
Ukraine |
$0.3923 |
United Arab Emirates |
$0.3741 |
United Kingdom |
$0.0158 |
United States of America |
$0.0142 |
Uruguay |
$0.5005 |
Uzbekistan |
$0.5551 |
Vanuatu |
$1.9053 |
Vietnam |
$0.1050 |
Virgin Islands |
$0.4330 |
Yemen |
$0.6113 |
Zambia |
$0.7611 |
Zimbabwe |
$0.6847 |
An end-customer calls using an Amazon Connect German Direct Inward Dial (DID) number in the EU (Frankfut) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.
There are 3 separate charges that apply for this call:
1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126
2. There is the day charge for use of the German DID number. At $0.10 per day * 1 day = $0.10
3. And there is an inbound call per minute charge for German DID numbers. At $0.0040 per minute * 7 minutes = $0.0280
So the total for this call is $0.25 (plus applicable taxes, fees, and surcharges).
