Demos

Getting started with Amazon Connect (3:13)
Getting started with Amazon Connect chat (6:23)
How do I enable quick connects on Amazon Connect (3:58)
Agent Training for the Amazon Connect Contact Control Panel (CCP) (19:03)

Thought Leadership Blogs

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No blog posts have been found at this time. Please see the AWS Blog for other resources. 

Technical Resources Blogs

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No blog posts have been found at this time. Please see the AWS Blog for other resources. 

Visit the Contact Center Blog Channel to learn about unique use cases, best practices, technical how-to’s, and new launches.

Presentations

Introduction to Amazon Connect chat (6:23)
Introduction for Contact Lens for Amazon Connect (3:05)
Amazon Connect CTI adapter for Salesforce (10:53)
Enterprise Connect 2020: AWS keynote (24:17)
Customer contact week at home keynote (28:33)
Capital One contact centers innovate faster using Amazon Connect (3:22)

Whitepapers & eBooks

Frost & Sullivan Buyers Guide: Amazon Connect - delivering speed, intelligence and flexibility for an improved customer experience

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Nemertes PilotHouse Awards: Artificial intelligence platforms for customer engagement

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Aberdeen Research: Integrate chat with your omnichannel programs to exceed customer expectations

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The Total Economic Impact (TEI) Of Amazon Connect

Read eBook 

Maximize contact center results with Amazon Connect, featuring Aberdeen Research

Read whitepaper 

AI in the contact center: Service leaders across the Fortune 1000 are paying attention

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4 evaluation essentials for personalizing and innovating your customer service

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Contact center optimization for financial services

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Put your customers first and resolve issues fast

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What's new

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AWS re:Invent presentations

AWS re:Invent 2019 presentations

AWS re:Invent 2019: Amazon Connect: Omnichannel cloud contact centers w Intuit & Salesforce
AWS re:Invent 2019: Modern service desk with Amazon Connect and News Corp
AWS re:Invent 2019: The New York Times: Improving customer care with Amazon Connect
AWS re:Invent 2019: Contact Lens for Amazon Connect: new speech analytics powered by ML
AWS re:Invent 2019: Accolade speeds health answers to customers with Amazon Connect

AWS re:Invent 2018 presentations

GE Appliances Transforms the Modern Contact Center Using Machine Learning & Analytics
axialHealthcare & Rackspace: Customizing Your Amazon Connect Contact Center
Mutual of Omaha Implementation on Amazon Connect, Powered by Accenture
Hilton & Intuit: Moving Large Scale Contact Centers to Amazon Connect
Customer-Centric Contact Centers with Amazon Connect & Machine Learning
Liberty Mutual: Bring the Power of AI to Your Amazon Connect Contact Center
Globe Telecom Keynote @ AWS re:Invent 2018

AWS re:Invent 2017 presentations

Hear From Capital One and T-Mobile on How They are Using Amazon Connect
Learn How To Use AWS IoT and Amazon Connect to Drive Proactive Customer Service
Hear About Using Amazon Connect with Amazon Lex in Your Contact Center
Learn How Your Organization Can Benefit From Amazon Connect

Documentation

Administration Guide

Helps you get started using Amazon Connect. Describes an Amazon Connect virtual contact center and helps administrators add users, choose telephony options, manage data storage, and configure encryption settings.

HTML | PDF | GitHub

API Reference Guide

Describes the API operations for Amazon Connect.

HTML | PDF  


Post your questions and feedback to the Amazon Connect discussion forum. Use the RSS feeds and e-mail watches to stay in tune with Amazon Connect.  
 
 

SDKs

Simplify using Amazon Connect in your applications with an API tailored to your programming language or platform.

Receive answers to your Amazon Connect questions  

Visit the FAQs page
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