Posted On: Jun 8, 2023

Amazon Connect Customer Profiles now supports real-time data export of unified customer profiles to Amazon Kinesis Data Stream. Companies can enable data streaming and automatically receive data for new profiles and updates to existing profiles into their Amazon Kinesis Data Stream.

Companies can now maintain their source systems (e.g., CRMs and marketing automation tools) data up-to-date with latest information from Amazon Connect Customer Profiles. For example, when a customer calls the contact center to update their address, an agent can make the change to add the new customer address, and the updated profile information is sent to a Kinesis Data Stream in real-time.

Amazon Connect Customer Profiles is available in US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Seoul), Canada (Central), Europe (Frankfurt) and Europe (London) Regions.

To learn how to setup real-time data export using Amazon Kinesis Data Streams in a few clicks, refer to our public documentation guide here.