Posted On: Aug 25, 2023
Amazon Connect now provides the ability for contact center administrators to apply granular permissions to the agent activity audit report in the Amazon Connect UI using resource tagging and tag-based access controls. This new capability enables customers to define who is able to see the historical agent statuses (e.g. “Available”) for specific agents. For example, you can tag agents with Team:Compliance and then only enable the Compliance team manager to see activity for these agents.
More granular access controls for the agent activity audit report in the Amazon Connect UI are available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London). There is no charge to use this feature. To learn more about this feature, see tag-based access control for agent activity audit.