Posted On: Jan 10, 2024
Amazon Connect now makes it easier to deliver high-quality voice experiences in Citrix Virtual Desktop Infrastructure (VDI) environments. Amazon Connect automatically optimizes audio by redirecting media from your agent’s local desktop to Connect, simplifying the agent experience and improving audio quality by reducing network hops. Agents can simply log into their Citrix remote desktop application (e.g., Citrix Workspaces) and start accepting calls using your custom agent user interface (i.e., custom Contact Control Panel) using APIs in the Amazon Connect open source JavaScript libraries.
These new features are available in all AWS regions where Amazon Connect is offered. To learn more, please see the documentation.