Posted On: Jan 4, 2024
Amazon Connect now provides granular access controls enabling you to apply resource tags to define who is able to see historical metrics for specific users, queues, and routing profiles in the Amazon Connect UI. For example, you can tag users with Team:Compliance to only enable the Compliance team manager to see historical metrics for these users. To learn more about this feature, see tag based access control for historical metrics.
This new capability is available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), Europe (London), and Africa (Cape Town). There is no charge to use this feature.