General FAQs

What is AWS Activate?
AWS Activate is a program designed to provide your startup with the resources you need to get started quickly and easily on AWS. Resources may include AWS Promotional Credit, AWS Support, AWS Training, and special offers from select third-party companies. Learn more at

Do I need to be an AWS customer to join AWS Activate?
Yes. You must have an active AWS Account, including a valid payment method on file. Learn more about AWS Accounts.

How do I find my AWS Account ID?
Find your existing AWS Account ID.

How long does it take to be accepted into the AWS Activate program?
Applications are processed within 7-10 business days, but often times much faster. You will receive a welcome email once the AWS Promotional Credit has been applied to your account.

Once accepted into AWS Activate, where can I find my credit?
After being approved for any of the AWS Activate packages, you can find the exact amount, expiration date, remaining balance, and applicable products your credit can be redeemed for, under the "Credits" tab in your AWS Account.

How do I redeem the training courses that are provided in my package?
After being accepted into the AWS Activate program, you will receive instructions via email about how to access trainings offered as part of the program.

Will we be notified if our company does not qualify for AWS Activate?
We make every reasonable attempt to follow up with each applicant. However, in the cases where the AWS Account ID is invalid or the email address provided is a personal vs corporate email address, we reserve the right to simply remove your application from the queue.

Who can apply for an AWS Activate account? How do we sign up?
Any startup that works with select accelerators, incubators, Seed/VC Funds, or other startup-enabling organizations may apply for the Portfolio package. Please contact your program director for more information on how to apply.

What do I get with AWS Support that is part of my Portfolio package?
You will receive a trial plan for AWS Business Support. Please refer to the welcome email for additional details.

What if my startup is working with an accelerator, incubator, Seed/VC Fund, or other startup-enabling organization not listed on the website? Am I eligible for the Portfolio package?
It’s quite possible! The accelerators, incubators and Seed/VC Funds listed on our website is not a comprehensive list of all the organizations we work with. Please contact your program director for more information.

If you are a member of a startup-enabling organization that is not currently working with AWS, encourage your organization to become a part of AWS Activate program so you can enjoy the Activate startup benefits.

Are there specific tiers within the Portfolio package?
No, there are no set tiers within the Portfolio package. Specific benefits vary by region and based on other factors. Please check with the program director of your accelerator, incubator, Seed/VC Fund, or other startup-enabling organization for more details.

Why is AWS doing this?
Startups have told us that they’d like support to help them iterate and build their companies. We developed AWS Activate to help deliver benefits in the common areas startups have requested support and are constantly looking to expand the program. Have an idea for something you would like to see added to AWS Activate? Contact us with the subject line ‘I’ve got a great idea for AWS Activate.'

As a startup or startup-enabling organization associated with AWS Activate, can I use the AWS logo on my website? Can I mention AWS as the technology sponsor for my organization?
No. AWS is not a sponsor of any startup, accelerator, incubator, Seed/VC Fund, or other startup-enabling organization. Rather, AWS may make available AWS Activate to a variety of different stage startups. Any use of AWS logos or marks must be approved in advance by AWS in writing. Please contact your AWS representative for more information.

Member FAQs

Q: How do I apply my credit? Where do I see it?

A: Portfolio Package:

If you have been approved for a Portfolio package, the corresponding AWS Promotional Credit has been automatically applied to your AWS account.

You can find the exact amount, expiration date, remaining balance and applicable AWS services your credit can be redeemed for, under the "Credits" tab in your AWS Account.

Event Promotions:
If you signed up through a special event promotion, you will receive a confirmation email with the AWS Promotional Credit code.

To redeem the code, go to the "Credits" tab in your AWS Account.

Q: How do I enroll in Support? How do I open a case?

A: Go to the Payment Method section of the Billing Console and verify that your credit card on file is valid. Support enrollment will fail if your credit card is not up-to-date.

You will automatically be enrolled into the AWS Business Support plan trial upon Activate Portfolio package application approval. 

Your trial date will start on the day you receive your confirmation email.

Once enrolled in the AWS Business Support plan trial, you can create and manage support cases and access other support related content and services by logging into the Support Center.

Q: How do I access my training benefit?

A: We've created an account for you with 80 credits for self-paced labs ($80 value).

Self-paced Labs
The first time you log in to self-paced labs, use the "AWS Activate first time sign in" link and input your User ID (the email address you used to sign up for AWS Activate) to generate a new password. Your account will have 80 credits pre-loaded when you log in.

Access self-paced labs.

Q: How do I get my startup featured in the AWS Startup Blog?

A: The AWS Startup Blog features startups from all over the world who are building innovative and disruptive businesses on AWS.

Would you like to be featured? Email us and tell us in two short paragraphs why your startup should be considered for a story.