AWS Activate Overview

Q: What is AWS Activate? What packages does AWS Activate offer?
AWS Activate provides startups with low cost, easy-to-use infrastructure needed to scale and grow your businesses. With AWS Activate, startups get access to the resources they need to quickly get started on AWS - including credits, training, and support.

Q: Who can apply to the AWS Activate Founders package? What benefits does it offer?
The Founders package is designed for bootstrapped startups with no institutional funding. The startup must not be associated with a venture capital firm, accelerator, or incubator, or have received AWS Activate benefits before.

The Founders package offers $1,000 USD in AWS Activate Credits valid for 2 years and $350 USD in AWS Developer Support credits valid for 1 year of AWS technical support.  

Q: Who can apply to the AWS Activate Portfolio package? What benefits does it offer?
The Portfolio package is designed for startups associated with an AWS Activate Provider, such as a seed/VC firm, accelerator, incubator, and other startup-enabling institutions. You can find a non-exhaustive list of AWS Activate Providers on this page. If the organization you are associated with is on the list, we encourage you to contact them to ask about applying.

The Portfolio package offers up to $100,000 USD in AWS Activate Credits, 24x7 technical support, and training benefits. Different Portfolio offers include different benefits. AWS Activate sends you a welcome email upon the approval of your AWS Activate Portfolio package. Refer to your welcome email for benefit details.

Founders

Applying

Q: How do I apply to AWS Activate Founders?
Start by visiting the AWS Activate Founders application. You need to sign in with a valid AWS account to access the application.

Q: Do I need an AWS account to join AWS Activate Founders?
You must have a valid AWS account to apply. If you don’t have an account, you can create one for free. If you already have an account, sign in to AWS with your root account credentials to apply. If you don’t have access to the root account and you use IAM user credentials to sign in to AWS, you must have administrator permissions to apply (the administrator IAM policy must be attached to your IAM user entity). If you have an account but it isn’t active, contact AWS Support.

Q: What information do I need to provide in my Founders application?
The information that you need is a valid AWS Account ID, your startup website or startup web profile on a startup business information platform such as Crunchbase or AngelList, and your (applicant’s) LinkedIn profile. Ensure that you have an actively monitored email address to apply with for application status updates. The application process consists of three brief steps:

  1. Verify account
  2. Complete startup profile
  3. Complete team profile

Q: How many times can I benefit from Founders?
You can benefit from AWS Activate Founders only once.

Q: My startup has received credits from AWS Activate before, am I still eligible for Founders?
You are not eligible for the AWS Activate Founders package if you have received benefits from AWS Activate before.

Q: I have institutional funding or I am associated with a venture capital firm, accelerator, incubator, or other startup-enabling organization. Am I eligible for Founders?
No. Instead, ask the startup-enabling organization you are associated with for their AWS Activate Portfolio package details. If your startup-enabling organization is not an AWS Activate Provider, tell them more about becoming an AWS Activate Provider and apply on the AWS Activate Provider page.

Q: Do I need a promotional code to join AWS Activate Founders?
No. You don’t need a promotional code to join AWS Activate Founders. The AWS Activate team doesn’t give promotional codes. You can ignore the Promo Code and Security Check fields on the Credits page of the AWS Billing and Cost Management console.

Application Status

Q: How long does it take for my Founders application to be processed?
It usually takes 7-10 business days to review the application and process benefits.

Q: Will I be notified of my application status updates?

Yes, the AWS Activate team will send you emails to inform you of your application status to the email address that you complete your application with.

Q: Why wasn’t my application approved?
Refer to your application status notification email for specific reasons why your application wasn’t approved.

Q: What should I do if I don't hear from the AWS Activate team after 10 business days?
If you do not hear from the AWS Activate team after 10 business days, contact us.

Credits Overview

Q: What type of credits does AWS Activate Founders provide?
AWS Activate Founders provides two types of credits: AWS Activate Credits that cover AWS services and AWS Developer Support credits that cover technical support. Different types of credits can’t be used interchangeably.

Q: I was accepted into AWS Activate Founders! What do I need to do to get my credit benefits?
Both your AWS Activate Credits and AWS Developer Support credits are automatically applied to your AWS account upon receipt of your welcome email. You do not need to take any action to start using your AWS Activate Credits. You need to choose “Select A Support Plan” to enroll in AWS Developer Support plan, to start using your AWS Developer Support benefits.

Q: Where can I find details about my AWS Activate Credits?
You can find the exact credit amount, expiration date, remaining balance of your AWS Activate Credits, and the applicable AWS services on the bottom section of the Credits page on the AWS Billing and Cost Management console.

Q: How are my AWS Activate Credits applied against my bill?
Your AWS Activate Credits are automatically applied against your monthly bill.

Q: Can I use my AWS Activate Credits to cover bills I received prior to receiving of the credit?

No. The AWS Activate Credits do not apply to any historical billing retroactively prior to approval of the credit.

Q: How long are my AWS Activate Credits for AWS Activate Founders valid?
AWS Activate Founders includes $1,000 USD in AWS Activate Credits valid for 2 years and $350 USD in AWS Developer Support credits valid for 1 year. Your AWS Activate Credits and AWS Developer Support credits start on the date you receive your welcome email.

Using Credits

Q: How do I keep track of my AWS Activate Credits usage?
You can keep track of your AWS Activate Credits usage in the bottom section of the Credits page on the AWS Billing and Cost Management console.

Q: Will I be notified when my AWS Activate Credits are expiring?
Yes. AWS Activate will send you notification emails 90, 60, and 30 days before your AWS Activate Credits expire. Check your billing on the AWS Billing and Cost Management console regularly before the expiration date of your AWS Activate Credits to avoid any unexpected charges.

Q: What’s covered by AWS Activate Credits?
AWS Activate Credits cover most AWS services. To view a comprehensive list of eligible services, see the bottom section of the Credits page on the AWS Billing and Cost Management console, after you receive your welcome email.

Q: How are my AWS Activate Credits applied to Reserved Instances or Saving Plans?
AWS Activate Credits are applied to Reserved Instances and Saving Plans the same way as other AWS promotional credits. Upfront fees for Reserved Instances and Savings Plans are not covered by credits.

Q: My AWS Activate Credits from AWS Activate Founders were used by mistake. Can I get more credits?
The AWS Activate team can’t apply more AWS Activate Credits if your credits are incorrectly provisioned or consumed. Keep track of your credit usage and note that all eligible AWS services provisioned in your account consume your AWS Activate Credits.

Q: Can I get more credits after my AWS Activate Founders ends?
You may be eligible for AWS Activate Portfolio package. Visit Portfolio package to learn more about the eligibility requirements.

Q: Can I transfer or sell my AWS Activate Credits?

No. You may not sell, license, rent, or transfer AWS Activate Credits. If you violate this policy, your AWS Activate Credits may be revoked. For more information about the policy, see AWS Activate Terms & Conditions.

Q: What are the policies associated with the AWS Activate Credits I receive through AWS Activate?

See AWS Promotional Credit Terms & Conditions, the AWS Acceptable Use Policy, and the AWS Activate Terms & Conditions.

Technical Support

Q: What technical support benefits does AWS Activate Founders provide?
AWS Activate Founders offers AWS Developer level technical support. AWS Developer Support provides business hours technical support via email with less than 24 business hours response time, in addition to the account help from AWS Basic Support.

Q: What AWS Developer Support benefits do I get as part of AWS Activate Founders?
AWS Activate Founders provides $350 USD in AWS Developer Support credits valid for 1 year. To use your AWS Developer Support credits, you must choose “Select A Support Plan” on the AWS Developer Support page to enroll in the AWS Developer Support plan.

Q: What do I need to do to use AWS Developer Support from my AWS Activate Founders benefits?

First, ensure you have a valid credit card associated with your AWS account for billing purposes. Then, you must choose “Select A Support Plan” on the AWS Developer Support page to enroll in the AWS Developer Support plan. If you don’t have a valid credit card associated with your account, add one on the AWS Billing and Cost Management console and then contact us.

Q: What happens if I already have an AWS Developer Support plan?
The cost of your AWS Developer Support plan will be applied against your AWS Developer Support credits, starting on the date you receive your welcome email.

Using Developer Support

Q: How do I open an AWS Developer Support case with my AWS Activate Developer Support credits?
You must first choose “Select A Support Plan” on the AWS Developer Support page to enroll in the AWS Developer Support plan. Then you can create and manage support cases and access other support-related content and services by signing into the AWS Support Center.

Q: How does billing for the Developer Support plan work?

The monthly cost of AWS technical support is applied against your AWS Developer Support credits, or 3% of your AWS charges for the amount above your $350 USD AWS Developer Support credits. See AWS Support Plan Pricing.

Q: How are my AWS Activate Developer Support credits applied against my bill?

You must first choose “Select A Support Plan” on the AWS Developer Support page to enroll in the AWS Developer Support plan. Then you may start using AWS Developer support. The AWS Developer Support credits will be automatically applied against your monthly cost of AWS Developer Support. Use your AWS Activate Developer Support credits before they expire.

Q: Can AWS Activate Developer Support credits cover my AWS Business, Enterprise, or Reseller support plan usage?
No. AWS Activate Developer Support credits only cover AWS Developer Support usage.

Q: Can I use AWS Developer Support credits to cover my AWS services billing?
No. You can’t use AWS Activate Developer Support credits to cover AWS services billing or vice versa.

Q: What happens if my AWS Developer Support credits run out or expire but my account is still on AWS Developer Support plan?
You might be charged for the portion of Developer Support usage that is not covered by your credits. Stop the Developer Support plan by downgrading to AWS Basic Support. For questions about downgrading your account to AWS Basic Support or other questions related to billing and support plans, contact AWS Support.

Q: Can I extend my AWS Activate Developer Support credits?

No. AWS Activate Developer Support credits can't be extended.

Portfolio

Applying

Q: How do I apply to AWS Activate Portfolio?
Start by visiting the AWS Activate Portfolio Application. You need to sign in with a valid AWS account to access the application.

Note: If you want to receive AWS Activate Credits in Chinese currency, you must follow a different application process. Apply on the AWS Activate China page, and an AWS representative will contact you.

Q: Do I need an AWS account to join AWS Activate? What permissions do I need to access the application?
Yes, you must have an AWS account to apply. If you don’t have an account, you can create one for free. If you already have an account, sign in to AWS with your root account credentials to apply. If you don’t have access to the root account and you use IAM user credentials to sign in to AWS, you must have administrator permissions to apply (the administrator IAM policy must be attached to your IAM user entity). If you have an account but it isn’t active, contact AWS Support.

Q: What is an Organization ID (Org ID)?

You must be associated with an AWS Activate Provider to apply for AWS Activate benefits. Your AWS Activate Provider will provide you with an Org ID. An Org ID is a case sensitive, unique identifier that has four or five characters. The Org ID determines the benefits package that you might be eligible for.

Q: What information do I need to provide in the AWS Activate application?

The information that you need to start an application is a valid AWS account ID and a valid Org ID. Ensure that you have an actively monitored email address to apply with. Your application process consists of four brief steps:

  1. Verify program and account
  2. Complete startup profile
  3. Complete team profile
  4. Review credit option

Note: If you want to receive AWS Activate Credits in Chinese currency, you must follow a different application process. Apply on the AWS Activate China page, and an AWS representative will contact you.

Q: I’m associated with more than one AWS Activate Provider. Can I apply more than once?
Yes. You can apply for AWS Activate benefits through more than one AWS Activate Provider, and you might be eligible for more AWS Activate Credits. You can visit the application page of the AWS Activate console to submit another application. However, you can’t combine AWS Activate Credits from multiple providers. You will receive only the highest value of AWS Activate Credits that you are qualified to receive based on all of your provider associations.

For example: If one AWS Activate Provider's offer qualifies you for $1,000 USD AWS Activate Credits and another offer qualifies you for $2,000 USD AWS Activate Credits, you will be eligible to receive a total of $2,000 USD AWS Activate Credits.

See more examples.

Q: How many times can I benefit from a specific AWS Activate Provider’s offer?

You can benefit from an AWS Activate Provider's offer only once.

Q: Do I need a promotional code to join AWS Activate?
No. You don’t need a promotional code to join AWS Activate, and the AWS Activate team doesn’t give promotional codes. On the Credits page of the AWS Billing and Cost Management console, you can ignore the Promo Code and Security Check fields.

Application Status

Q: How long does it take for my AWS Activate application to be processed?
It usually takes 7-10 business days for your application to be processed. During this time, the AWS Activate team will verify your association with the AWS Activate Provider and review your application details.

Q: Will I be notified of my application status updates?
Yes, the AWS Activate team will send you emails to inform you of your application status.

Q: My application was not approved because AWS Activate can’t confirm my association with my AWS Activate Provider. What should I do?
Ask your AWS Activate Provider to contact us to confirm your association with us.

Q: What should I do if I don't hear from the AWS Activate team after 10 business days?
It is possible that the delay is because your AWS Activate Provider hasn’t confirmed your association yet. Contact your provider about approving your AWS Activate application. If you need further help, contact us.

Q: Why wasn’t my application approved?
Refer to your application status notification email for specific reasons why your application wasn’t approved.

Credits Overview

Q: What types of credits does AWS Activate Portfolio provide?
AWS Activate Portfolio provides two major types of credits: AWS Activate Credits that cover AWS services, and AWS Activate Business Support credits that cover technical support. Different types of credits can’t be used interchangeably. Refer to your welcome email for your benefit details.

Q: Where can I find details about my AWS Activate Credits?
You can find the exact credit amount, expiration date, remaining balance of your AWS Activate Credits, and the applicable AWS services on the bottom section of the Credits page on the AWS Billing and Cost Management console.

Q: How are my AWS Activate Credits applied against my bill?
Your AWS Activate Credits are automatically applied against your monthly bill.

Q: Can I use my AWS Activate Credits to cover bills I received prior to application of the credit?
No. The AWS Activate Credits don’t apply to any historical billing retroactively prior to application of the credit.

Q: What is the maximum amount of credits my startup can receive?
A startup can receive up to $100,000 USD AWS Activate Credits from AWS Activate Portfolio, subject to the AWS Activate Provider you are associated with. Confirm with your AWS Activate Provider or AWS representative on the amount of AWS Activate Credits you are eligible to receive.

Q: Why did I receive a different AWS Activate Credits amount than what my AWS Activate Provider specified in the offer?
The most common cause is that your startup received credits in the past. AWS Activate Credits for AWS Activate Portfolio are not cumulative. The credits amount mentioned by the AWS Activate Provider is the maximum amount of credit you are eligible to receive from their offer.

If you are approved for an AWS Activate Portfolio offer with a credit amount higher than a previous offer, you will receive the difference between the two credit offer amounts.

For example: A startup receives $5,000 AWS Activate Credits from an accelerator and later receives funding by a venture capital firm that offers $7,500 USD AWS Activate Credits. The AWS Activate Credits the startup is eligible for from the second offer is $2,500 USD, not $7,500 USD.

If you have received the same or a higher AWS Activate Credits amount in the past, your application for the current AWS Activate Portfolio offer will not be approved.

For example: A startup receives $7,000 AWS Activate Credits from an accelerator and later is accepted into an incubator program that offers $5,000 USD AWS Activate Credits. The startup will not be eligible for the second offer from the incubator.

Q: Will the AWS Activate Credits I received from AWS Activate Founders be counted against the AWS Activate Credits I receive from AWS Activate Portfolio?

No. the AWS Activate Credits you received from AWS Activate Founders will not be counted against the AWS Activate Credits you will receive from AWS Activate Portfolio.

For example: A startup received $1,000 USD AWS Activate Credits from AWS Activate Founders before and is accepted into an accelerator program that offers $10,000 USD AWS Activate Credits from an AWS Activate Portfolio offer. The AWS Activate Credits the startup is eligible for from the Portfolio offer is $11,000 USD.


Q: How long are my AWS Activate Credits valid?
You can view the expiration date of your AWS Activate Credits on the Credits page of the AWS Billing and Cost Management console. Different Portfolio programs have different expiration dates for AWS Activate Credits.

Q: I’m working with a Solutions Provider (reseller) and my AWS Activate application is being reviewed. What should I do?

The AWS Activate team will work with the Solutions Provider (reseller) to apply the AWS Activate Credits to your account. You can also reach out to the Solutions Provider (reseller) directly to discuss the AWS Activate Credits allocation.

Using Credits

Q: How do I keep track of my AWS Activate Credits usage?
You can keep track of your AWS Activate Credits usage in the bottom section of the Credits page on the AWS Billing and Cost Management console.

Q: Will I be notified when my AWS Activate Credits are expiring?
Yes. AWS Activate will send you notification emails 90, 60, and 30 days before your AWS Activate Credits expire. Check your billing on the AWS Billing and Cost Management console regularly before the expiration date of your AWS Activate Credits to avoid any unexpected charges.

Q: What’s covered by AWS Activate Credits?
AWS Activate Credits cover most AWS services. To view a comprehensive list of eligible services, see the bottom section of the Credits page on the AWS Billing and Cost Management console, after you receive your welcome email.

Q: I used all the AWS Activate Credits provided by my AWS Activate Provider. Can I get more credits?

You are strongly encouraged to use the majority of your original credit grant (> 75%). You may apply for additional credits after your initial package. Email us to provide your AWS Account ID and the Org ID from your most recent AWS Activate Provider for a simple cost optimization review.

Note: A startup can receive up to $100,000 USD AWS Activate Credits from AWS Activate Portfolio in total.

Q: How are my AWS Activate Credits applied to Reserved Instances or Saving Plans?
AWS Activate Credits are applied to Reserved Instances and Saving Plans the same way as other AWS promotional credits. Upfront fees for Reserved Instances and Savings Plans are not covered by credits.

Q: My AWS Activate Credits were used by mistake. Can I get more credits?
The AWS Activate team can’t apply more AWS Activate Credits if your credits are incorrectly provisioned or consumed. Keep track of your credit usage and note that all eligible AWS services provisioned in your account consume your AWS Activate Credits.

Q: Can I transfer or sell my AWS Activate Credits?
No. You may not sell, license, rent, or transfer AWS Activate Credits. If you violate this policy, your AWS Activate Credits may be revoked. For more information about the policy, see AWS Activate Terms & Conditions.

Q: What are the policies associated with the AWS Activate Credits I receive through AWS Activate?
See AWS Promotional Credit Terms & Conditions, the AWS Acceptable Use Policy, and the AWS Activate Terms & Conditions.

Technical Support

Q: What technical support benefits does AWS Activate Portfolio provide?
AWS Activate Portfolio offers AWS Business level technical support. AWS Business Support provides 24x7 technical support, a call/chat support channel, and premium response speed, in addition to the account help from AWS Basic Support.

Q: What AWS Business Support benefits do I get as part of AWS Activate Portfolio?
You will receive an AWS Business Support trial and up to $10,000 USD AWS Activate Business Support credits. AWS Activate Business Support credit amounts and expiration dates can be found on the bottom section of the Credits page on the AWS Billing and Cost Management console. Refer to your welcome email for your AWS Business Support benefit details.

Q: What do I need to do to use AWS Business Support with my AWS Activate Portfolio benefits?
If you have a valid credit card associated with your AWS account for billing purposes, you will be automatically enrolled in AWS Business Support trial. Your trial date will start on the date you receive your welcome email. If you don’t have a valid credit card associated with your account, add one on the AWS Billing and Cost Management console and then contact us. To avoid Business Support fees after you have exhausted your Business Support credit amount, or the trial expiration date is reached, you may cancel or change your AWS Business Support plan to Basic Support at any time prior to your Business Support trial expiration date. See your welcome email for your Business Support trial term details.

Q: Do I need to subscribe to the AWS Business Support plan to use my AWS Business Support?
No. Subscribing to the AWS Business Support plan on yourself generates a subscription fee. If you subscribe by mistake, contact AWS Support.

Q: My new AWS Activate Provider’s offer has the same level of AWS Business Support as I had before. Can I get the Business Support benefits again?
No. The same level of AWS Business Support is offered to a startup only once.

Q: What happens if I already have an AWS Developer Support plan?
Your AWS Business Support plan will be put on hold. Stop the AWS Developer Support plan by downgrading to AWS Basic Support and contact us if you would like to use the AWS Business Support plan.

Q: What is the difference between AWS Developer, Business, and Enterprise Support plans?

Compare different types of AWS Support plans.

Using Business Support

Q: How do I open an AWS Business Support case with my AWS Activate Business Support credits?
With AWS Business Support, you can create and manage support cases and access other support-related content and services by signing into the AWS Support Center.

Q: How does billing for the Business Support plan work?
The monthly cost of AWS Business Support depends on the size of your AWS bill. See AWS Support Plan Pricing.

Q: How are my AWS Activate Business Support credits applied against my bill?
Your AWS Activate Business Support credits are automatically applied against your monthly cost of AWS Business Support.

Q: Can AWS Activate Business Support credits cover my AWS Developer, Enterprise, or Reseller support plan usage?

No. AWS Activate Business Support credits only cover AWS Business Support usage.

Q: Can I use AWS Business Support credits to cover my AWS services billing?
No. You can’t use AWS Activate Business Support credits to cover AWS services billing or vice versa.

Q: Will I be notified when my AWS Activate Business Support credits are expiring?
Yes. AWS Activate will send you notification emails 90, 60, and 30 days before your AWS Activate Business Support credits expire. However, credits can be exhausted before they expire which is not accompanied by a notification. If you do exhaust your credits before expiration, you must downgrade to AWS Basic Support to avoid incurring a fee in the following month. Check your billing on the AWS Billing and Cost Management console regularly before your credit expiration date to avoid any unexpected charges.

Q: What happens if I still have AWS Activate Business Support credits but my AWS Business Support trial ends?

Your account will be automatically downgraded to AWS Basic Support, and you can no longer use the remaining AWS Activate Business Support credits.

Q: What happens if my AWS Business Support credits run out but my AWS Business Support trial is still valid?
You might be charged for the portion of Business Support usage that is not covered by your credits. Stop the Business Support plan by downgrading to AWS Basic Support. For questions about downgrading your account to AWS Basic Support or other questions related to billing and support plans, contact AWS Support.

Q: Can I extend my AWS Activate Business Support credits?
No. AWS Activate Business Support credits can't be extended.

Training Benefits

Q: What training benefits does AWS Activate Portfolio provide, and how can I access it?
You will receive 80 credits for self-paced labs from Qwiklabs, which provides hands-on practice with AWS services in the AWS Cloud environment. To begin, use the AWS Activate first time sign in link and enter your user ID (the email address you used to apply to AWS Activate) to generate a new password. Your account will be pre-loaded with 80 credits. Access self-paced labs.

Q: I have problems accessing the self-paced labs. Where can I get help?

If you have trouble signing, or if you experience any other technical difficulties with the self-paced labs, contact the Qwiklabs team for immediate technical support.

Q: What other free AWS training can I access?
AWS Training and Certification offers over 400 on-demand digital courses that help you learn new cloud skills and services when and where it’s convenient for you.

AWS Activate Provider

Q: What is an AWS Activate Provider?
An AWS Activate Provider is a venture capital firm, accelerator, incubator, or other startup-enabling organization that works with AWS Activate.

Q: I'm associated with a startup-enabling organization not currently working with AWS Activate. How can my organization become an AWS Activate Provider?
Ask your organization to apply to become an AWS Activate Provider so that your startup can start using AWS Activate benefits.

Q: What happens after I apply to become an AWS Activate Provider?
After we receive your application, someone from our startup business development team will contact you within 7-10 business days. If you don’t hear from us after 10 business days, contact us.

Q: I am an AWS Activate Provider. Can I use the AWS Activate logo on my website?

Yes. However, you must get an approval from the AWS Activate team in advance. Contact us and tell us how you want to use the logo, and we will review if your intended use of the AWS Activate logo complies with the AWS Activate Logo Guidelines.

Q: I am an AWS Activate Provider. How can I get my organization’s logo on the AWS Activate Providers page?
Contact us with a 300x200 .png file of your organization’s logo.

Q: I am an AWS Activate Provider. Can I mention AWS as a sponsor for my organization?
No. AWS is not a sponsor of any startup-enabling organization.

Contact Us

Q: I have additional questions about the AWS Activate. Who can I contact?
Contact us with your contact information and detailed question.

Q: I have questions about my billing and account. Where can I find answers?
Contact AWS Support for direct billing and account assistance.

Q: How do I get my startup featured in the AWS Startup Blog?
Email us and tell us in two short paragraphs why your startup should be considered for a story.