AWS Compute Blog
Tag: Amazon Connect
Using AWS Lambda and Amazon Comprehend for sentiment analysis
This post courtesy of Giedrius Praspaliauskas, AWS Solutions Architect Even with best IVR systems, customers get frustrated. What if you knew that 10 callers in your Amazon Connect contact flow were likely to say “Agent!” in frustration in the next 30 seconds? Would you like to get to them before that happens? What if your […]