AWS Contact Center

Category: Python

Creating data-driven IVRs in Amazon Connect using a REST API

You can create effortless, friction-less, and personalized experiences when building contact flows in Amazon Connect. Your callers don’t have to traverse through a labyrinth of menus and prompts to reach a customer service representative and repeat their information again. The quicker you can address their immediate needs, the better your customer satisfaction. Data is at […]

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Getting AWS account security event alerts on your phone with Amazon Connect

It’s critical to stay up-to-date with security-related events in your AWS account. In an earlier post, Receive Phone Call Alerts for AWS Account Security Events with Amazon Polly, I showed you how to get phone notices for critical alerts in your AWS account using Twilio. In this post, I use Amazon Connect to create the […]

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