AWS Contact Center

Tag: Post Call Surveys

Create post call surveys in Amazon Connect

Post call surveys are a useful tool to measure customer experience in a contact center. It helps a business measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) as a part of its customer obsession strategy. Surveys also drive customer loyalty by automatically escalating poor experiences to managers and supervisors. This […]

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