AWS Public Sector Blog
Author: Deepa Nair
Deepa is a senior solutions architect with the AWS public sector team. In her role, she partners with state and local government customers to guide their cloud transformation journeys on AWS. With deep expertise in Amazon Connect, she has successfully led numerous contact center migration initiatives, helping government agencies modernize their customer engagement capabilities.
How South Carolina’s Talking Book Services uses Amazon Connect to bring readers closer to the stories they love
Learn how South Carolina State Library’s Talking Book Services has been putting books into the hands—and ears—of people with print disabilities since 1931. Now, with the help of Amazon Connect, the small team of reader advisors serving 4,200 patrons across the state is making those deeply personal connections easier than ever.