AWS Public Sector Blog
Author: Swati Sharma
Swati Sharma is a solutions architect at Amazon Web Services (AWS) based out of Atlanta, Georgia. She has worked with contact center customers and is passionate about enabling customers in the cloud through code samples and projects.
Automating multi-channel communication for school bus delays
In this blog post, learn how to set up a solution that enables school districts to notify a targeted group of parents about school bus breakdowns and delays via the parent’s preferred method of communication (i.e., phone call, SMS, or email), when a bus driver reports it. This solution uses AWS services like Amazon Connect and Amazon Pinpoint to create a solution in which a bus driver can call an automated system, report the bus breakdown, and start an outbound notification to parents notifying them of the event and potential delay. Through the same process, the system notifies parents that the bus is back in service or provides alternate instructions for student pickup.