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- Amazon Connect Health
Agentic AI for healthcare, built for the people who deliver it
Healthcare is innately human — but repetitive, high-volume tasks are limiting time spent on the moments that matter most. Amazon Connect Health handles patient scheduling, clinical documentation, and medical coding alongside your teams, keeping providers informed and in control while delivering proven results across the care continuum.
What is Amazon Connect Health?
Built for healthcare providers and health technology developers, Amazon Connect Health delivers agentic patient verification, appointment management, patient insights, ambient documentation, and medical coding — giving patients faster access to care, clinicians more time for care, and staff capacity for specialized work.
You can deploy Amazon Connect Health in days instead of months with native EHR and Amazon Connect integrations, and a fully managed, unified SDK. It is built with healthcare-specialized AI trained on healthcare domain expertise and data, with full traceability for every insight, note, and medical code to enable efficient review and verification.
Why you’ll love Amazon Connect Health
AI that works alongside every person in the care journey, cultivating trust, preserving human oversight, and enhancing human experiences at every step. Not another tool to manage but AI that adapts and supports you. Patients get 24/7 scheduling through natural conversation, clinicians get the patient summary the way a trusted colleague would present it, and staff validate medical codes instantly with full source traceability, all with AI that keeps human in the loop.
Amazon Connect Health is fully managed freeing your teams to develop and maintain these capabilities and instead focus on innovation. Whether you're a health system ready to deploy off-the-shelf patient engagement capabilities or a healthcare developer integrating these capabilities into your application via our SDK, you can start fast, scale with confidence, and demonstrate value at every stage.
Operate confidently with enterprise-grade reliability on the most secure, reliable, and extensive global cloud infrastructure — handling millions of healthcare interactions 24/7 and ensuring patients, clinicians, and administrative staff are supported when needed.
Patient engagement
Amazon Connect Health patient engagement capabilities are available pre-integrated into Amazon Connect, a complete AI-powered solution for delivering personalized customer experiences at scale. Deploy within your Amazon Connect instance with real-time access to your EHR in days. Customize verification requirements and appointment capabilities based on your security standards, patient populations, and operational requirements.
Patient verification (generally available)
Delivers secure, conversational patient identity verification through real-time EHR access, eliminating multi-step manual record lookup for contact center staff while streamlining experiences for patients . Customizable verification attributes based on your security standards and requirements and safety guardrails ensure every interaction meet your organizational needs.
Appointment management (preview)
Handles scheduling via natural language voice with real-time EHR access and insurance eligibility checks — diverting appointment-related calls away from overwhelmed staff and providing patients 24/7 access to scheduling, rescheduling, and cancellations.
Point of care
Amazon Connect Health is available via a unified SDK for health technology developers, so you can integrate capabilities directly into your EHR, applications, or workflows in days. Provider end users can access agentic capabilities within your existing systems without workflow disruption.
Patient insights (preview)
Surfaces visit-specific insights including patient summaries, health events since last visit, and Hierarchical Condition Category (HCC) recapture from longitudinal records. Reduces the time spent piecing together the patient’s medical history before the visit.
Ambient documentation (generally available)
Generates clinical notes from patient-clinician conversations in real time, automatically formatting them into existing EHR templates while drafting patient-friendly after-visit summaries for clinician review — reducing workflow disruption so clinicians can focus on patient connection rather than documentation burden. Supports 22+ specialities with real-time streaming.
Medical coding (gated preview)
Generates ICD-10 and CPT codes from clinical notes with audit-ready source traceability and confidence scores — enabling clinicians or medical coders to validate predictions instantly, accelerating revenue cycles while reducing claim denials, reducing errors and denials. Can be used with our ambient documentation capability or other notes.
Customers
Netsmart
"Since deploying Amazon Connect Health, Netsmart has seen ambient documentation adoption increase by 275% across our network of more than 1,300 client organizations. Providers are spending less time on administrative tasks and more time with patients — and we're seeing that translate directly into improved staff retention."
One Medical
Amazon One Medical, a national in-person and virtual primary care organization, has been at the forefront of putting Amazon Connect Health to work in real clinical settings, and the results speak for themselves: ambient documentation now spans more than a million visits, with strong clinician adoption and regular weekly usage. This year, they're expanding to intelligent medical coding, further reducing the administrative burden that slows healthcare organizations down.
Veradigm
“We are collaborating with AWS on purpose-built offerings across the healthcare AI stack. Amazon Connect Health’s ambient capability is pre-integrated into our Electronic Health Record (EHR), enabling clinical documentation and saving hours of time for clinicians daily. We intend to expand this collaboration with newer agents such as medical coding and patient insights.”
UC San Diego Health
At UC San Diego Health, which handles 3.2 million patient interactions annually, Amazon Connect Health is already making a measurable difference: saving 1 minute per call, diverting 630 hours weekly from patient verification to direct assistance, and reducing call abandonment rates by 30%—as high as 60% in some departments.
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