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Presidio was the first company in the world to attain the distinction of being an Amazon Connect Reseller and Premier Consulting Partner. Since becoming a Premier Consulting Partner, Presidio has worked with businesses across all industries and verticals to enhance all facets of their transformation journey. Presidio improves customer experience by leveraging our proven contact center expertise and industry-leading agile software development capabilities. This allows companies to leverage the art of the possible to holistically evolve their customer experience.

Over the last 20 years, Presidio has worked with thousands of customers to successfully deploy hundreds of thousands of contact center agents globally. Combining the power of the Amazon Connect platform and the broader AWS expertise of the Presidio team has led to major success stories in public sector, financial services, utilities, healthcare, retail, travel, information technology, and transportation.

Presidio is now pleased to provide these award-winning cloud contact center services in this Professional Services Package. This Professional Service Package allows for our clients to leverage the power of Amazon Connect and the complete set of AWS services to supercharge their digital customer experience. This package is designed to assist our clients in getting the most out of their Amazon Connect implementation, as well as set the groundwork for future Artificial Intelligence and Machine Learning enhancements such as Transcription, Translation, Sentiment Analysis, Conversational Voice and Chat Bots, Guided Response, Analytics, and Contextual Interactions.

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Fulfillment method Professional Services

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As a Premier consulting partner within the Amazon Partner Network, Presidio is a leading IT services and solutions provider that helps customers connect IT of today to IT of tomorrow. Our deep technology expertise across cloud, security, modern IT infrastructure and networking underpin our ability to help customers accelerate time-to-outcome via agile digital platforms.

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