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Overview

The Gold Support Plan add-on enables the following additional support services:

  • On-demand online collaboration on customer's request by phone or using a screen sharing service.
  • Dedicated support engineer
  • Quarterly review of diagnostic and performance data
  • Maintaining a replica of the customer's system in FlashGrid's cloud account for streamlined troubleshooting and testing

Pricing

The FlashGrid Gold Support Plan is priced per database node per year.

Sold by FlashGrid
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Fulfillment method Professional Services

Pricing Information

Dimension Cost
Per Database Node Contact seller for rate

Support

Support services are delivered 24/7 through an online ticketing system.