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Our automation takes care of most issues that can affect your service, alerting to on-call personnel of any anomalies. But, we understand that there are some questions that are more easily addressed when you can interact with a bonafide, live human.

Who is this package for? Those running critical production applications on top of our services who want the reassurance of knowing they can get in touch with an expert at any time of day when things don’t go as planned and an urgent situation arises.

Now that you know who our enterprise support package is for, let’s look at the finer points.

Support availability: 24/7/365

Severity level, guaranteed response time, and communication method:

  • Low — 12 hour response time — Email
  • High — 1 hour response time — Email
  • Critical — 15 minute response time — Phone

Other important features: Ticketing system Technical account management

And that’s it. For those of you who want peerless support services bundled with their Aiven services purchased through the AWS Marketplace, make sure you request your private offer!


Aiven’s Deliverables for Enterprise Support depends on the case severity and response times. For low case severity the response time is 12 hours. For high case severity it is 1 hour and for critical cases it is 15 mins.

Getting Started

For enabling Enterprise support for your account please contact


Contact seller for pricing details.

Sold by Aiven
Fulfillment method Professional Services

Pricing Information

Dimension Cost
Premium Support Contact seller for rate


Enterprises support consists of a mix of phone support, with detailed response times depending on the case severity along with a dedicated technical account management