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AWS Support

AWS Incident Detection and Response

Proactive management for critical workloads

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Overview

  • Rely on continuous monitoring of your AWS infrastructure to detect anomalies and potential security incidents.
  • Gain access to AWS experts who help analyze and mitigate incidents promptly.
  • Receive comprehensive incident reports that offer insights and recommendations for remediation. 
  • Enhance your cloud environment's ability to recover quickly from disruptions.

Why AWS Incident Detection and Response?

AWS Incident Detection and Response (IDR) gives eligible AWS Enterprise Support customers a comprehensive cloud incident response solution, enhancing your cloud resiliency and accelerating recovery from disruptions. It combines proactive engagement with 24/7 incident management to reduce the potential for failure in your critical workloads.

Key features of AWS IDR include customized runbooks and response plans and 24/7 monitoring by expert Incident Management Engineers (IMEs). Customers receive 5-minute engagement on critical alarms and continuous improvement cycle for workload resiliency

While AWS Incident Detection and Response is available for Enterprise Support customers, you can start your journey toward robust cloud recovery with AWS Business Support. AWS Business Support offers:

  • Expert technical assistance when you need it most, with 24/7 access to cloud experts
  • Architectural guidance
  • Personalized recommendations
  • Automated workflows for the cloud
Sign up for AWS Business Support today

AWS Incident Detection and Response Benefits

We work with you to define critical metrics and alarms, providing improved visibility into both application and infrastructure layers of your workloads.

Our IMEs proactively engage you within five minutes of a critical alarm, ensuring swift action on any AWS incident.

Recover faster from disruptions through rapid engagement with AWS experts using predefined response plans and runbooks tailored to your specific needs.

Reduce the potential for failure by improving your workload architecture and operations with best practice guidance from AWS experts.
 

How AWS Incident Detection and Response works

Workload review: We begin with a comprehensive review of your workloads for reliability and operational excellence.

Custom monitoring: AWS experts work with you to define critical metrics and alarms for improved visibility.

24/7 vigilance: Our IMEs continuously monitor your workloads to detect critical incidents.

Swift engagement: Upon detection of a critical alarm, we engage you on a call bridge within five minutes.

Expert resolution: We bring in the right AWS experts to accelerate the recovery of your workloads.

Continuous improvement: Insights gleaned from each Amazon incident report inform improvements to response plans and workload architecture.
 

Start your journey to improved cloud resiliency

While AWS Incident Detection and Response is an advanced offering for Enterprise Support customers, you can begin strengthening your cloud incident response capabilities today with AWS Business Support.
Start today with Business Support

Ready to take your cloud resiliency to the next level? Contact us to learn more about AWS Incident Detection and Response and how it can benefit your organization.
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