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Overview
- Rely on continuous monitoring of your AWS infrastructure to detect anomalies and potential security incidents.
- Gain access to AWS experts who help analyze and mitigate incidents promptly.
- Receive comprehensive incident reports that offer insights and recommendations for remediation.
- Enhance your cloud environment's ability to recover quickly from disruptions.
Business Support Limited Time Offer
Why AWS Incident Detection and Response?
AWS Incident Detection and Response (IDR) gives eligible AWS Enterprise Support customers a comprehensive cloud incident response solution, enhancing your cloud resiliency and accelerating recovery from disruptions. It combines proactive engagement with 24/7 incident management to reduce the potential for failure in your critical workloads.
Key features of AWS IDR include customized runbooks and response plans and 24/7 monitoring by expert Incident Management Engineers (IMEs). Customers receive 5-minute engagement on critical alarms and continuous improvement cycle for workload resiliency
While AWS Incident Detection and Response is available for Enterprise Support customers, you can start your journey toward robust cloud recovery with AWS Business Support. AWS Business Support offers:
- Expert technical assistance when you need it most, with 24/7 access to cloud experts
- Architectural guidance
- Personalized recommendations
- Automated workflows for the cloud
AWS Incident Detection and Response Benefits
Enhanced cloud resiliency
We work with you to define critical metrics and alarms, providing improved visibility into both application and infrastructure layers of your workloads.
Rapid AWS incident response
Our IMEs proactively engage you within five minutes of a critical alarm, ensuring swift action on any AWS incident.
Accelerated cloud recovery
Recover faster from disruptions through rapid engagement with AWS experts using predefined response plans and runbooks tailored to your specific needs.
Proactive risk mitigation
Reduce the potential for failure by improving your workload architecture and operations with best practice guidance from AWS experts.
How AWS Incident Detection and Response works
Workload review: We begin with a comprehensive review of your workloads for reliability and operational excellence.
Custom monitoring: AWS experts work with you to define critical metrics and alarms for improved visibility.
24/7 vigilance: Our IMEs continuously monitor your workloads to detect critical incidents.
Swift engagement: Upon detection of a critical alarm, we engage you on a call bridge within five minutes.
Expert resolution: We bring in the right AWS experts to accelerate the recovery of your workloads.
Continuous improvement: Insights gleaned from each Amazon incident report inform improvements to response plans and workload architecture.