AWS Support is a one-on-one, fast-response support channel that is staffed around the clock with technical support engineers and experienced customer service professionals who help you get the most from the products and features provided by Amazon Web Services.

All AWS Support tiers offer an unlimited number of support cases with pay-by-the-month pricing and no long-term contracts. The four tiers provide developers and businesses the flexibility to choose the support tiers that meet their specific needs.

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AWS Support: A Customer-centric Organization

For more details about AWS Support, see the information on this page and follow the links in the navigation pane.


AWS Support provides a highly personalized level of service for customers seeking technical help. Customers that do not select AWS Support will continue to have access to Basic Support, offered at no additional charge, which includes the Resource Center, Product FAQs, Discussion Forums, and Support for Health Checks.

 

Basic

Developer

Business

Enterprise

Customer service 24x7x365

       

Support forums

       

Documentation, white papers, best practice guides

       

AWS Trusted Advisor

4 checks

4 checks

37 checks

37 checks

Access to technical support

Support for Health Checks

Email (local business hours)

Phone, chat, email, live screen sharing (24/7)

Phone, chat, email, live screen sharing, TAM (24/7)

Primary case handling

Technical Customer Service Associate

Cloud Support Associate

Cloud Support Engineer

Sr. Cloud Support Engineer

Users who can create Technical Support cases   1 (account credentials only) Unlimited
(IAM supported)
Unlimited
(IAM supported)

Response time

 

<12 hours

<1 hour

<15 minutes

Architecture support

 

Building blocks

Use case guidance

Application architecture

Best practice guidance

       

AWS Support API

       

Third-party software support

       

Infrastructure event management

   

Contact us for pricing

 

AWS Concierge

 

 

 

 

Direct access to Technical Account Manager (TAM)

     

 

White-glove case routing

       

Management business reviews

       

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All AWS Support tiers include an unlimited number of support cases, with no long-term contracts. Also, with the Business and Enterprise-level tiers, as your AWS charges grow, you earn volume discounts on your AWS Support costs. Check out the calculator for a customized estimate of your deployment's AWS Support cost.

Basic Developer Business Enterprise
Pricing Included $49/month Greater of $100
- or -
  • 10% of monthly AWS usage for the first $0–$10K
  • 7% of monthly AWS usage from $10K–$80K
  • 5% of monthly AWS usage from $80K–$250K
  • 3% of monthly AWS usage over $250K
Pricing example

For $85K in monthly AWS usage:

$10,000 x 10% = $ 1,000
(10% of the first $0–$10K of usage)
+ $70,000 x 7% = $ 4,900
(7% of usage from $10K–$80K)
+ $5,000 x 5% = $ 250
(5% of usage from $80K–$250K)
+ $0 x 3% = $ 0
(3% of usage over $250K)
Total: $ 6,150
Greater of $15,000
- or -
  • 10% of monthly AWS usage for the first $0–$150K
  • 7% of monthly AWS usage from $150K–$500K
  • 5% of monthly AWS usage from $500K–$1M
  • 3% of monthly AWS usage over $1M
Pricing example

For $1.2M in monthly AWS usage:

$150,000 x 10% = $ 15,000
(10% of the first $0–$150K of usage)
+ $350,000 x 7% = $ 24,500
(7% of usage from $150K–$500K)
+ $500,000 x 5% = $ 25,000
(5% of usage from $500K–$1M)
+ $200,000 x 3% = $ 6,000
(3% of usage over $1M)
Total: $ 70,500

When you prepay for compute needs with Amazon Elastic Compute Cloud (Amazon EC2) Reserved Instances, Amazon Relational Database Service (Amazon RDS) Reserved Instances, Amazon Redshift Reserved Instances, or Amazon ElastiCache Reserved Cache Nodes and are enrolled in a paid AWS Support tier, the one-time fee for your prepaid resources is included in the calculation of your AWS usage in the month you purchase them. When you sign up for Enterprise and Business-level support after purchasing reserved resources, a prorated portion of the one-time fee paid is included in the first month of AWS Support. The hourly usage charges for reserved resources is included in the calculation of your AWS usage each month.



Your use of this service is subject to the Amazon Web Services Customer Agreement and the AWS Support Features.

Select an AWS Support Plan