Get expert guidance and assistance achieving your objectives. AWS Support provides people, technology, and programs to help you achieve success.
Customer Obsession at Work
AWS Support brings Amazon’s tradition of customer-obsession to the B2B technology world. We focus on helping you achieve the outcomes you need to make your business successful.
At AWS, Support goes beyond break-fix and issue resolution. AWS Support provides a mix of tools and technology, people, and programs designed to proactively help you optimize performance, lower costs, and innovate faster. We save time for your team by helping you to move faster in the cloud and focus on your core business.
AWS Support In Our Customers' Words
Move Faster With AWS
Automate Management of Your Environment
Focus on What Matters
Manage and Mitigate Risks
FanDuel uses AWS Support for architectural guidance and expertise in order to focus on building value for its customers. AWS Support helps FanDuel scale up for critical events like the NFL season launch and even helped reduce infrastructure costs by 50%.
WirelessCar partners with AWS Support to improve its architecting of applications and improve its utilization of AWS services, all while reducing costs and ensuring optimal performance.
Pitney Bowes uses AWS Support for architectural guidance as it builds new applications, avoiding critical mistakes and designing for optimal performance. AWS Support helps Pitney Bowes create solutions that delight its customers.
AUTODESK thinks of AWS Support as its virtual infrastructure support team as if it were another department within AUTODESK. AWS Support provides AUTODESK a level of direct personal attention that has had a transformational effect.
To learn more about how AWS Support helps customers achieve their objectives with AWS, see the full library of customer video testimonials.
AWS Support: Your Partner For Success
At AWS, Support goes well beyond helping you fix issues. We are determined to make our customers successful on their cloud journey and answer requests that range from answering best practices questions, guidance on configuration, all the way to break-fix and problem resolution.
It is our approach to Support that sets AWS apart. We are focused on helping you use AWS in the best possible ways to achieve your business outcomes. Sometimes that means helping you troubleshoot an issue, but more often, it involves "looking around corners" to find ways for you to better utilize AWS services.
High Quality Engineers. Deep Bench of Expertise.
Smooth Technical Support Experience
Learn About AWS Cloud Support Engineers
Scope of AWS Support
Our AWS Technical Support tiers cover development and production issues for AWS products and services, along with other key stack components:
- "How to" questions about AWS services and features
- Best practices to help you successfully integrate, deploy, and manage applications in the cloud
- Troubleshooting API and AWS SDK issues
- Troubleshooting operational or systemic problems with AWS resources
- Issues with our Management Console or other AWS tools
- Problems detected by EC2 health checks
- A number of third-party applications such as OS, web servers, email, VPN, databases, and storage configuration
AWS Support does not include:
- Code development
- Debugging custom software
- Performing system administration tasks
- Database query tuning