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AWS Solutions Library

QnABot on AWS

Quickly create more capable and compelling conversational AI experiences across multiple channels, such as contact centers and social media

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Overview

QnABot on AWS is a generative artificial intelligence (AI) solution that responds to customer inquiries across multiple languages and platforms, enabling conversations through chat, voice, SMS, and Amazon Alexa. This versatile assistant helps organizations improve customer service through instant, consistent responses across a variety of communication channels with no coding required.
 

Benefits

Provide personalized tutorials and question and answer support with intelligent multi-part interaction. Easily import and export questions from your QnABot setup.

Use Amazon Kendra natural language processing (NLP) capabilities to better understand human questions. Build conversational applications using Amazon Bedrock, a managed service offering high-performance foundation models.

Automate customer support workflows. Realize cost savings and serve your customers better so they can get accurate answers and help quickly.

Utilize intent and slot matching for diverse Q&A workflows. Leverage natural language understanding, context management, and multi-turn dialogues through large language models (LLMs) and retrieval augmented generation (RAG).

How it works

You can automatically deploy this architecture using the implementation guide and the appropriate AWS CloudFormation template. If you want to deploy using VPC, first deploy a VPC with two private and two public subnets spread over two Availability Zones, and then use the QnABot VPC AWS CloudFormation template. Otherwise, use the QnABot Main AWS CloudFormation template.

View implementation guide

About this deployment

  • Version: 7.1.3
  • Released: 9/2025
  • Author: AWS
  • Est. deployment time: 30-45 mins
  • Estimated cost: See details

Deploy with confidence

Everything you need to launch this AWS Solution in your account is right here

We'll walk you through it

Get started fast. Read the implementation guide for deployment steps, architecture details, cost information, and customization options.

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Let's make it happen

Ready to deploy? Open the CloudFormation template in the AWS Console to begin setting up the infrastructure you need. You'll be prompted to access your AWS account if you haven't yet logged in.

Go to the AWS Console

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