- Agentic AI
- Amazon Quick
- Customers
How customers are using Amazon Quick
Explore how organizations of all sizes use Amazon Quick to automate workflows, accelerate decisions, and drive measurable business outcomes
Customer stories
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Amazon on Quick
See how teams across Amazon use Quick to move from insight to action
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New York Life Insurance Company
Amazon Quick has fundamentally changed how we operate — how we make decisions, execute strategies, and respond to opportunities. We're an Institutional Life insurance business with complex, high-volume workflows: nightly reconciliation, premium processing, compliance reporting. Before Quick, getting answers meant pulling many reports, waiting on analysts, and still not having the full picture. Now, a single conversational agent can replace all of that — and anyone on the team can use it. What's been most impactful is how Quick handles both our structured operational data and our unstructured documentation in one place. Our Institutional Life dashboards went from static reporting to live, self-service analytics. We've automated workflows with Quick Flows that used to require manual intervention every night. And with Spaces and custom agents, we've been able to put the right data in front of the right teams — without building a new tool for every use case. Quick isn't just improving how we work. It's letting us reimagine it.
David Gregorat
Chief Technology Officer, Institutional Life
Mondelez International
We are using Quick at Mondelez as the foundation for our workforce to augment our day-to-day work through meaningful and relevant AI. From personal AI-powered workflows to deep research to team knowledge and data access, we see the power of safe, simple, and reliable AI embedded into each of our everyday activities.
Filippo Catalano
Global Chief Information & Digital Officer
Genpact
Amazon Quick is a game changer for accelerating time savings, and driving real dollar impact. Its rapid development capabilities allowed us to transform our manufacturing collections operations from hours of manual work into instant, AI-powered insights that save nearly 100,000 hours annually and empower every collector to work smarter, move faster, and make more informed decisions.
Susan Aroyan
Vice President
Kitsa
The pharma industry loses over $50 billion a year to clinical trial delays, and the biggest bottleneck is finding the right sites: the physicians and hospitals with relevant trial data. That process still runs on spreadsheets and manual outreach, taking 3 to 6 months. We built KScout on Amazon Quick to change that. Today we've built the world's largest open clinical trial site database, over 300,000 sites across 160+ countries, by aggregating publicly available data and making it freely accessible to researchers and sponsors, with a team of fewer than five. Quick powers our platform to autonomously research sites, review medical literature, and generate intelligence reports in hours, not months. We tested other AI platforms, but nothing matched Quick's agentic reasoning, multi-step tool orchestration, and the enterprise-grade security pharma demands.
Rohit Banga
Chief Technology Officer
As a diversified global technology and manufacturing company, 3M's sales teams are inundated with data from multiple platforms and systems. With Amazon Quick Suite’s agentic capabilities, we can streamline insights by quickly synthesizing critical information around sales effectiveness, risks, and pricing. Using Quick Flows enables us to automate administrative tasks, like generating report summaries and updating records, and prioritize more impactful work. This approach is helping us enhance the efficiency of our sales team, including pipeline progression and opportunities. We are excited to expand use of this unified agent workspace in the coming months.
Mark Murphy
Executive Vice President, Chief Information and Digital Officer
