Amazon Quick for IT support specialists

IT support specialists spend countless hours answering repetitive questions, guiding users through troubleshooting steps, and navigating multiple systems searching for answers. Quick equips them with AI agents that unify scattered knowledge sources and automate routine tasks, enabling faster resolutions. Create chat agents that connect SOPs, technical documentation, or data from external applications such as Jira and ServiceNow, to detect, diagnose, and resolve user issues with an understanding of existing identities, roles, and permissions.