reference deployment

Cherwell Service Management Connector on AWS

Extend your Cherwell IT management and asset tracking process into your AWS account

This Quick Start deploys the Cherwell Service Management connector on the Amazon Web Services (AWS) Cloud, to provide a reliable and fault-tolerant integration point between your AWS account and your Cherwell Service Management system.

The Quick Start builds a serverless architecture that extends your current IT management and asset tracking process into your AWS account, to provide compliance, governance, and auto-remediation. After you launch this Quick Start in your AWS environment, you can deploy AWS Service Catalog products, monitor AWS resources, and run AWS Systems Manager Automation documents from your Cherwell Service Management system to auto-remediate issues.

The Quick Start also creates an Amazon Simple Notification Service (Amazon SNS) topic that you can associate with an Amazon CloudWatch alarm, to receive notifications in your Cherwell Incident Management console. 


This Quick Start was developed by Cherwell in collaboration with AWS. Cherwell is an
AWS Partner.

AWS Service Catalog administrators can add this architecture to their own catalog.  

  •  What you'll build
  •  How to deploy
  •  Cost and licenses
  •  What you'll build
  • Use this Quick Start to set up the following:

    • A highly available, serverless architecture.
    • An Amazon Simple Notification Service (Amazon SNS) topic that delivers Amazon CloudWatch alarm events. 
    • AWS Config and AWS Config rules in your AWS Region to monitor:
      • Storage encryption for Amazon Elastic Block Store (Amazon EBS), Amazon Simple Storage Service (Amazon S3), and Amazon Relational Database Service (Amazon RDS)
      • AWS Identity and Access Management (IAM) password policy
      • Root account multi-factor authentication (MFA)
      • Amazon S3 public read and write
      • Insecure security group rules
    • Three AWS Lambda functions:
      • An incident Lambda function that processes the CloudWatch notification and forwards it to the Cherwell Incident Management console.
      • A Cherwell Configuration Management Database (CMDB) Lambda function that publishes AWS Config information to the Cherwell Service Management system.
      • A cost estimate Lambda function that analyzes an AWS CloudFormation template and returns a URL that provides a cost estimate.
    • An AWS Service Catalog portfolio with sample products that your Cherwell users can request to provision from the Cherwell Service Catalog.
    • Amazon API Gateway with REST endpoints that are consumed by the Cherwell Service Management system.
  •  How to deploy
  • To deploy the Cherwell Service Management connector, follow the instructions in the deployment guide. The deployment process includes these steps:

    1. If you don't already have an AWS account, sign up at, and sign in to your account.
    2. Launch the Quick Start. The deployment takes about 15 minutes. 
    3. Locate the API key for the AWS Cloud Management mergeable application (mApp), which you will use in the next step.
    4. Configure the AWS Cloud Management mApp and merge it into your Cherwell environment. The mApp creates the communication channel between your Cherwell Service Management system and AWS account.

    Amazon may share user-deployment information with the AWS Partner that collaborated with AWS on the Quick Start.  

  •  Cost and licenses
  • You are responsible for the cost of the AWS services used while running this Quick Start reference deployment. There is no additional cost for using the Quick Start.

    The AWS CloudFormation template for this Quick Start includes configuration parameters that you can customize. Some of these settings, such as instance type, will affect the cost of deployment. See the pricing pages for each AWS service you will be using for cost estimates. Prices are subject to change.

    Tip   After you deploy the Quick Start, we recommend that you enable the AWS Cost and Usage Report to track costs associated with the Quick Start. This report delivers billing metrics to an S3 bucket in your account. It provides cost estimates based on usage throughout each month, and finalizes the data at the end of the month. For more information about the report, see the AWS documentation.

    To use this Quick Start, you must have an environment with Cherwell Service Management platform version 9.4.0 or 9.5.0, and Cherwell content version 9.3.1, 9.3.2, 9.4.0, or 9.5. For more information about deployment and licensing, visit the Cherwell website.