amazon eventbridge integration

Zendesk Sentiment Analysis on AWS

Detect and act on customer support tickets

This Quick Start deploys an Amazon EventBridge integration for Zendesk that uses Amazon Web Services (AWS) Step Functions and AWS Lambda. With this integration, Comment Created events are routed to an EventBridge event bus, where a rule evaluates them and triggers AWS Step Functions when matching events occur.

You can use this as a starter project to extend this solution for any scenario that uses an AWS Step Functions workflow.

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This Quick Start was developed by AWS. Zendesk is an AWS Partner.

 See the source code for this Quick Start
  •  Deploy this EventBridge integration
  • Step 1                  If you don't already have an AWS account, sign up at, and sign in to your account. Getting an account automatically signs you up for EventBridge and other AWS services.
    Step 2           Configure your Zendesk partner event source and note the event source name (e.g., aws.partner/ Before proceeding, ensure that your event source is listed as Pending.
    Step 3 Deploy the integration. Launch the AWS CloudFormation template. The deployment takes about 5 minutes to complete. EventBridge integrations are currently supported in all AWS commercial Regions.

    Amazon may share user-deployment information with the AWS Partner that collaborated with AWS on this solution.  

    You are responsible for the cost of the AWS services and partner integrations used while running this Quick Start deployment.

    To post feedback, submit feature ideas, or report bugs, use the Issues section of the GitHub repository.