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IDC Perspective | How Kore.ai Is building the Next Generation of AI Agents in Partnership with Amazon Web Services?

Read IDC’s perspective on how Kore.ai, a global leader in enterprise agentic AI, partnered with Amazon Web Services (AWS) to deliver the next generation of intelligent automation — secure, scalable, and built for the enterprise.

Read the report to understand:
  • How the Kore.ai–AWS Partnership Is Redefining Enterprise AI Discover how Kore.ai's full-stack AI agent platform — powered by AWS — empowers organizations to design, deploy, and manage intelligent agents across customer service, employee support, and business process automation. This isn't just a technology integration; it's a programmatic alliance that bridges Kore.ai's enterprise-grade agentic AI with AWS's world-class cloud infrastructure, helping organizations move decisively from AI experimentation to production at scale.
  • Hard-Won Lessons: How to Avoid the Most Costly AI Mistakes Vendor lock-in, spiralling costs, security vulnerabilities, and governance failures are not hypothetical risks — they are real pitfalls that derail enterprise AI initiatives. Learn directly from Kore.ai's journey and the strategies that work: zero trust security, modular cloud-agnostic architecture, and cost-efficient compute practices that protect your AI investments and keep total cost of ownership predictable.
  • A Replicable Playbook for Scaling AI Globally Kore.ai's evolution from direct sales to a hybrid go-to-market model — combining AWS Marketplace, ISV Accelerate, and its own agent marketplace — offers a proven, replicable blueprint for scaling AI globally without proportional infrastructure investment. Essential reading for AWS partners, ISVs, and enterprise technology buyers looking to expand reach while maintaining enterprise-grade engagement.
  • The AWS Services Behind Industry-Leading Agentic AI Get an inside look at how Kore.ai leveraged a comprehensive suite of AWS services — including Amazon Bedrock, Amazon Elastic Kubernetes Service (EKS), Amazon OpenSearch Service, Amazon ElastiCache, Amazon Connect, Amazon Q Business, and Amazon Nova — to build scalable, secure, and governed agentic AI solutions trusted by 500+ global enterprises.
Whether you're looking to automate customer service, streamline employee workflows, or modernize business processes, Kore.ai and AWS provide the platform, infrastructure, and ecosystem to get there — faster, safer, and at scale. 
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NOTICE

IDC Perspective | How Kore.ai Is building the Next Generation of AI Agents in Partnership with Amazon Web Services?, February 2026, IDC #AP53585926. IDC and IDC Research are registered trademarks of IDC, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. IDC does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. IDC research publications consist of the opinions of IDC's research organization and should not be construed as statements of fact. IDC disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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