Posted On: Aug 20, 2020
We are pleased to announce the launch of six free new digital courses to help developers quickly ramp up contact centers using Amazon Connect. These advanced on-demand courses are designed for developers and technical professionals at customer and AWS Partner Network (APN) Partner organizations who work with contact center technologies.
Each 45-minute course covers advanced topics including best practices, metrics, integration with Amazon Lex, holiday and emergency routing, and more. We recommend customers complete Amazon Connect Primer, and partners complete Amazon Connect (Technical), prior to enrolling in these courses.
Learn more about each course and enroll today.