How do I sign up for an AWS Support plan?

Last updated: 2022-09-30

I'd like to speak with AWS support engineers about my resources. How do I sign up for an AWS Support plan?

Resolution

To sign up for an AWS Support plan, you must sign in with:

AWS account root user credentials

-or-

AWS Identity and Access Management (IAM) user credentials with access permissions for AWS Support plans. For more information, see Manage access for AWS Support Plans.

To sign up for an AWS Support plan, do the following:

  1. Open AWS Support Plans.
  2. (Optional) On the Support Plans page, compare the Support plans. For pricing information, see AWS Support Plan pricing.
    Under AWS Support pricing example, choose See examples, and then choose one of the Support plan options to see the estimated cost.
  3. Choose Review downgrade or Review upgrade for the plan that you want.
    Important:
    If you have an Enterprise On-Ramp or Enterprise Support plan, on the Change plan confirmation dialog box, choose Contact us, fill in the form, and then choose Submit.
  4. For Change plan confirmation, expand the support items to see the features included with the plan.
    Under Pricing, you can view the projected one-time charges for the new Support plan.
  5. Choose Accept and agree.

If the Support plan that you choose has a monthly cost associated with it, then your payment method is automatically charged the prorated monthly cost according to the days remaining in the current month. When this charge is processed, your AWS Support subscription is activated within a few hours.

To learn about the benefits and costs of the available AWS Support plans, visit AWS Support.


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